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Facetime activated but won't connect after ios 7 update

I make a FaceTime call to another device and it rings.


The other person accepts the call.


The screen message says "connecting..." but it times out after about a minute with connection failed message.


Anyone with a solution to this problem?


Details


The call is from an IPhone 4 to an iPad mini. Both have been updated with ios 7.


Both devices have the same Apple ID but for facetime the iPad uses an email address and the iPhone uses it's phone number.


Both devices are on the same home network when the call is made.

iphone 4, iOS 4, NA

Posted on Sep 19, 2013 1:11 PM

Reply
44 replies

Sep 28, 2013 3:54 PM in response to iphonemaniac2009

I tried all the various options, spent days googling it for my iPhone 4 and this is how I resolved it. I set up the iPhone from new and did NOT restore from backup. I added the apps etc back on manually.


FaceTime worked perfectly. So I made a new backup.


I then restored from my previous backup just to check if FaceTime might work and it failed again.


Tried restore backup from PC and from iCloud - neither worked.


I went back to my new backup and restored - perfect.


My advice. Set up as new iPhone. It's a pain but not as much as not having FaceTime.

Sep 29, 2013 10:02 AM in response to Burmerm

I think there are 3rd party apps out there which extract data from apps, I briefly looked into it as I too didn't want to lose data. However they were not free and when I weighed up what I was actually losing I figured it wasn't really that much so I didn't bother. I just screenshotted each of my Notes and made sure I knew all my logins.

Facetime activated but won't connect after ios 7 update

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