iOS 7 Contact with multiple FaceTime ID

Please provide direct feedback to Apple. I'm not convinced anyone at Apple ever reads these threads!

For iPad

http://www.apple.com/feedback/ipad.html

For iPhone

http://www.apple.com/feedback/iphone.html

PLEASE, everyone on this thread provide direct feedback to Apple. If you want to quote this thread, the URL is

https://discussions.apple.com/thread/5332689?start=30&tstart=0

In hope!

John

(Happy Holdays, with little FaceTime frustration, to all!)

Hi ! I have the same issue as I have 2 iphones and a mac on ios 7 and Maverick.

When people call me they reach all 3 devices if they have the numbers and the mail that links to them in the same contact file. Telling everyone to divide my contact file that into 3 seperate file is out of question.

If you read the feature presented by Apple on this page : https://www.apple.com/ios/facetime/

In step 3 all the numbers and details usable by Facetime appear : phone numbers (all if you have several iphones) and mails and Apple ID.

Then you can select which email addresses and phone numbers you want people to use to contact you for FaceTime calls.

Q : on this particular device or for all of them?

Anyway this feature doesnt work as whatever I select, I got the call on all your devices.

If you have more than 1 FaceTime ID in a contact (EX. one is phone number on his/her iPhone and another one is his/her apple ID email address on his/her Mac). When you press the FaceTime button on this contact, it will calling facetime to both 2 ID at the same time (Both iPhone and Mac)

For my workaround suggestion, if you want to facetime to a specific device, you may have to change to 1 FaceTime ID/ 1 contact.

🙂

I've also just found out this major feature defect. Not only it has lost the capability for picking a FaceTime ID in a contact, it has also lost the capability to identify the incoming caller id (no highlight in the contact) if the caller happens to be in your Contacts.

This is a major stuff up! I am using FaceTime on daily basis. I'd go as far to say that iMessage & FaceTime is the only reason for me using iOS devices.

Someone Apple need to take notice and fix it ASAP!

I think there is a solution - u can add separately facetime id of e-mail or iphone nr to your favourite list - what i know at this moment, ufortunately it is only that way to make it different in view. With greetings 😉

Unfortunately this issue has been introduced as a "feature". My speculation is that the FaceTime product manager in Apple may believe that iOS are used for personal devices. If a contact has multiple FaceTime IDs, the system will call out to all these devices associated to the IDs. And if the called party picks up this call, regardless if it's on iPhone, or iPad, or iPod, as far as FaceTime function goes, it has accomplished the task.

But what the product managers fail to understand is that we, as your customer, have used FaceTime in various scenarios which require the capability to choose called party's ID, which effectively choose their devices for various reasons!

Wake up, FaceTime product managers, One size fits all will never work. You need to learn your Apple's own strategy on the new iPhone 5S and 5C launch!

I'm having the same issues as all of you and would like to see choice given back to us, not just how they envision this working. We have all become accustomed to being able to decide and/or view which facetime number/address to connect with.

Apple needs to hear this and make the change back to what we desire for this product.

You just register extra email addresses to FaceTime and choose which ones the device you want to use can receive calls on, that way you can call yourself too.

I know it doesn't solve the problem of not knowing which number / email you are calling when FaceTiming another contact.

My issue is that I have friends / family where all their numbers are in the same contact entry - makes more sense that way. Now, to FaceTime them individually, I have to split the contact and therefore duplicate a significant amount of info - address, home number etc.

Definitely think this is a step back and that a fix should be designed.

Here is a solution from iMore.com.

iMessage and FaceTime are wonderful, empowering, enabling technologies that... can frustrate the crap out of you at times. One of those times is when you update or restore your iPhone, iPod touch, or iPad to a new operating system - like millions of people just did with iOS 7 - and it stops working. If you're having trouble with iMessage or FaceTime, if they won't activate or simply won't work, here are some things you can try:

Turn FaceTime or iMessage off and then back on in Settings.

Launch Settings by tapping the icon on the Home screen

Scroll down to Messages or FaceTime

Toggle the switch from on (green) to off (white)

Wait a minute

Toggle the switch back to on (green)

Wait for it to re-activate

Hard reboot your iPhone, iPod touch, or iPad

Make sure you're on Wi-Fi

Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device

Wait for the Apple logo to appear

If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)

Reset network settings

Launch Settings by tapping on the icon on the Home screen

Tap on General

Scroll all the way to the bottom and tap on Reset

Tap on Reset Network Settings

If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).

One of those, or a combination of both, should get you going again. If it works for you, or if you find any other ways to trouble shoot, let us know in the comments!

I agree, this needs to be fixed. I have another seneriao for you.

1 Wife is at the store with the IPad

2 I am at work and have my IPhone and Macbook

3 My oldest daughter is on the IMac doing homework.

All devices have me listed as a contact with all devices listed under me as a contact, and all devices have a separate email attached to them, My youngest daughter is on her IPod and wants to facetime me, and just me. She hits the facetime button for me under her contact list and she now calls my wife, my oldest daughter, and me on both the Macbook and my IPhone.

In IOS6 she could just hit the facetime icon next to my phone number in her contact list and not disturb anyone else. That is what needs to be fixed. The thought of changing all the contact lists in all my families devices is not the function of good software design.

Please change this back

I think this must be what happened to me. I have a hotmail address linked to my ex's apple ID and when i got my first Facetime call last week it rang his phone too even though I have sinced purchased a new iphone and set up my own separate apple Id under a different email address! This is the only thing that makes sense!.

Will this be happening with imessages too?

I have the same problem!!! Just replying here, the more complaints, the sooner Apple should have a solution!!! Come on Apple!!! Is anybody reading this??? I need to see all the addresses that a contact has, I need to be able to call the device that I choose, not all the devices a contact owns and have them all ring at the same time!!!!!

So I just tried to FaceTime my mother. Her info in my contacts list includes a cellphone number (old style flip phone) and an email address that would connect me to her MacBook. No matter what I tried, FaceTime insisted on calling her cell which is incapable of receiving a video FT call. It never attempted to connect to her email address. In order to FaceTime her MacBook, I have to create a brand new contact for her just for FaceTime!

I have set my iPhone and my iPad to revive FT calls through different addresses, but it means that whoever tries to contact me has to let Facetime decide the best way. If I don't respond on one device, does it move on to the next contact method in the list? Does this mean that each attempt to contact someone by FaceTime could take several minutes as every potential means of connecting to a person's device gets tested sequentially?

Unbelievable!!! This is the stupidest "improvement" ever. Come on Apple - think it through and figure it out. I need to be able to choose the device to connect to and not wait for FaceTime to cycle through a Contact's numbers and emails until there's a response. I'm really regretting updating to ios7 - hate having to find works arounds for someone else's blinkered thinking.