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iOS 7 Contact with multiple FaceTime ID

I recently updated my iPhone 5 to iOS7, however I found that in Facetime app I cant differentiate the two ID I saved as favorite for the same person. Say that person want to be reached by his phone number on his iPhone, and be reached by his apple ID email address on his Mac, it used to show the lable of the email you saved on your phone, now it just says FaceTime.


And it even got worse, when I press the FaceTime button in the contact app, I can choose which phone number or email address I wanna ring in iOS6, but now in iOS7 it just start facetime and I can't even tell it is calling the phone number or the email address.


Is there a solution for this?

iOS 7

Posted on Sep 19, 2013 5:40 PM

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64 replies

Oct 7, 2013 6:29 AM in response to Jeffccan

I think this must be what happened to me. I have a hotmail address linked to my ex's apple ID and when i got my first Facetime call last week it rang his phone too even though I have sinced purchased a new iphone and set up my own separate apple Id under a different email address! This is the only thing that makes sense!.


Will this be happening with imessages too?

Oct 12, 2013 7:47 PM in response to Jeffccan

So I just tried to FaceTime my mother. Her info in my contacts list includes a cellphone number (old style flip phone) and an email address that would connect me to her MacBook. No matter what I tried, FaceTime insisted on calling her cell which is incapable of receiving a video FT call. It never attempted to connect to her email address. In order to FaceTime her MacBook, I have to create a brand new contact for her just for FaceTime!


I have set my iPhone and my iPad to revive FT calls through different addresses, but it means that whoever tries to contact me has to let Facetime decide the best way. If I don't respond on one device, does it move on to the next contact method in the list? Does this mean that each attempt to contact someone by FaceTime could take several minutes as every potential means of connecting to a person's device gets tested sequentially?


Unbelievable!!! This is the stupidest "improvement" ever. Come on Apple - think it through and figure it out. I need to be able to choose the device to connect to and not wait for FaceTime to cycle through a Contact's numbers and emails until there's a response. I'm really regretting updating to ios7 - hate having to find works arounds for someone else's blinkered thinking.

Oct 17, 2013 1:07 PM in response to ffnc1020

I have a similar, but even bigger problem. I used to be able to contact owners of an iPad by using Facetime to their e-mail address. These people own (gasp) non-Apple mobile phones. After upgrading to ios 7, all of my contacts with mobile phones have their Facetime address set to their mobile phone (even my mother's flip phone). I am not able to change the Facetime address to be their e-mail address. Even though that was the only way I ever contacted these people on ios 6 Facetime.

Oct 19, 2013 1:45 PM in response to Armanifromca

Because iOS 7 is basically a catch up software release to the Android features. Unfortunately Apple has gone one step too far by also copied this 'feature' from the default Hangout app from Android. But what the FaceTime product manager failed to understand is that not all the Android features are well designed, which include this multiple calling ID 'feature'.


I sincerely wish Apple can rectify this unfortunate mistake and roll back to its original function. Besides, FaceTime and iMessage are the two best default functions I've ever experienced and keep me using iOS devices for communication purpose.

Oct 24, 2013 1:13 PM in response to ffnc1020

My sister lives in Sweden and she shares an AppleID with her husband and there 10 year old son. When I try to facetime (or iMessage) her, it goes to all three devices as I cannot chose to use her phone number instead of the AppleID.


This new feature is just stupid! Imagine if they would do the same with the regular phone function! You call a contact and it either a) called any number for the contact of the phones choosing would it be home, work, cell, hoem fax, work fax, pager (sorry no answer since the phone tried the old pager number all day), or b) called all numbers until there is an answer (to bad that the fax always answers firtst)! This would make the phone useless!!!


For some (most?) people using FaceTime this feature make FaceTime useless since you do not know and cannot control who you are calling!


I also tried to FaceTime my wife and got to some dude using an old phone number I had on her contact that she doesn't use any more. I removed the phone number from her contact entry, but I wonder if he has gotten any of our text (iMessages) earlier? I hope not.


Apple: Fix this as it is a huge privacy issue not knowing who you are calling and/or communicating with!

Oct 24, 2013 2:37 PM in response to ffnc1020

Just wonder if someone knows a way to make an official complaint to Apple (like to Tim Cook directly) for this ridiculous 'new feature' which is driving us mad ever since the release of iOS 7?


Whilst the latest iOS 7.0.3 have fixed an animation 'feature' which caused motion sickness to a large number of people, why this FaceTime issue has not been included in the same release?

Oct 27, 2013 9:33 PM in response to TigerA

I don't think there's a way to complain "to the top" but you can make this more vocal by posting to more sites and hopefully, someone at apple notices and forwards it to someone who knows/cares


I agree. This problem is ******* me off pretty badly. I have made multiple contacts for different person emails because of this.


I have an iphone, iPad, ipad mini, and MacBook Pro. I am always near my phone, but usually prefer to be called on the iPads.


Now what does one do!???

Oct 31, 2013 8:18 AM in response to gio4

P.S. This is the reason I will wait for the update on my iPhone. I made the updates on booth on my iPads ( iPad 2 and iPad retina 4th gen.) and this issue really is a reason not to update for me my iPhone. With 6.3 iOS I can choose when I want to call my iPad 2 using from my wife or my 4th gen. iPad using from my kid!

Nov 6, 2013 6:34 PM in response to Templeogue

My scenario: A friend has an older cell phone and I have her as a contact with her phone number and her email address both in her contact. Her new iPad uses her email address as her AppleId, but there's no way for me to tell FaceTime to use the email address instead of the phone number to FaceTime her. Does she need to set up her FaceTime to be accessible by her cell phone number as well as her AppleId?


<Edited by Host>

iOS 7 Contact with multiple FaceTime ID

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