I am so frustrated. I was on the phone with technical support from Apple for over an hour. She kept putting me on hold and asking other people how to solve the issue. She said I was the first person to call about the issue and she wasn't aware of it. That really surprised me.
What's the point of buying Apple Care if they can't solve problems? Maybe someone on this forum will have better luck if they call 1-800-MY-APPLE. Maybe if enough of us call they will realize that the iTunes users are very unhappy.
She didn't know if the Apple programers were aware of the problem. She told me to go to the Apple website and email them. I did that when I first got the 11.0 software and they emailed me back a useless answer that told me how to delete a podcast but didn't address the 2000 old podcasts that I already deleted and are now showing up in my list.
Even though I sent an email a couple of weeks ago I sent one today. Maybe if they hear from enough of their customers they'll fix the problem. I'm surprised I haven't seen more media coverage about the glitch. I only read one item on the Daily Kos website.