iOS 7 keep turned off my iCloud settings and asking my password

Hi,


I upgrade to iOS 7 the day before yesterday. Everything's fine until yesterday's morning. When I received a text message, I found it's shown under the tel number, rather than names from my contact list. Then I found all my setting in iCloud were turned off. I turned them on, and everything's fine after that. But today, it turned off all my settings again and stars to keep asking me sign-in my iCloud account. I checked my iCloud account settings, it seems correct for me. I can correctly get all the informations from iCloud. But it just keep asking my passwords...


Any ideas about this?


Thanks very much in advance,


s.c

iPhone 4S, iOS 7

Posted on Sep 20, 2013 2:05 AM

Reply
393 replies

Nov 11, 2013 8:08 AM in response to James5wins

I'll mention I've done all those steps. I've done everything including deleting the iCloud account off my iPad, deleting the iCloud backup, doing a restore and finally adding iCloud again. That doesn't fix the problem.


The only "solution" I've found is to not use memory hogging apps that store data in iCloud and to restart my iPad periodically.


Basically it's a bug in iOS 7 when free memory gets low and the device tries to access iCloud and fails.

Nov 12, 2013 10:49 AM in response to Morac

Well, I hadnt much had it turn off since Friday and now being Tuesday, Go make a ticket and chat with them, guess sending that I got an email called Apple Support Titled iOS Diagnostics


User uploaded file

Since chatting with this Apple Rep, I havent much had any problems, before I did this, I thought my problems stop but didnt.



Instead of manually turning each one off, goto

>Setting>iCloud>Delete Account>Keep On iPod/iPhone/iPad

>Login to Turn Off Find My iDevice

>Keep your Stuff on your iDevice

-On that screen, don't leave from that page

>Hold Power

>slide to power off

-Wait

>Power it on

>Settings

>iCloud

>Sign In

>tap Merge

-now wait a few mins on that page but dont let it goto sleep, roughly 5mins.

-iCloud Backup pops up you have no space

-press ok

>From the Page you stayed on which should be still Settings>iCloud

>tap Storage & Backup

>Manage Storage

>tap your iDevice

-wait

>turn off the apps you don't want to backup.

>Back

>Back

>iCloud

-now you should be at the iCloud Settings

>Settings

-now you at Settings

-from this point you can go home and do what ever ya like

>Check back every Hr


I did pretty much exact hr which would be for me every 15min of the hr (3:15, 4:15, 5:15) all day and the next few days. I havent got any problems, if I do, they would give me more steps to perform but for now, its the waiting game.


Just checked it and its fine.


The reason for the ennoying pop-up password was from Apple's End testing people's devices and made sure it is working correctly.

Nov 14, 2013 4:39 PM in response to Morac

Just loading 7.0.4 now, I have no idea if the bug is fixed, but I'm hoping it is!


To repeat the bug seems to be worse with IPhone 4S running memory intensive apps (like Hay Day).

Symptoms - random iCloud settings turning off (like Contacts, Calendar, Find My IPhone)

The occasional prompt for iCloud Password,

And the occasional complete iCloud settings removal.


Fingers crossed. Will advise in a few days if it seems to be fixed.

Nov 14, 2013 5:57 PM in response to harenc

The bug is occured again, this time all iCloud options are still on but all notes, contacts and reminders are all gone at the time I need to use them, that is so ******.


Not a single solutions work because this is a bug from iOS 7 and if Apple won't fix it, we can't do anything. I did have a chat with Apple Tech guy and he told me he will report this problem to his senoir tech staff but nothing happened until now. So I'm gonna unsubscribe from this thread because there's no workaround for this bug it seems.

Nov 14, 2013 8:55 PM in response to harenc

Guys, I have removed CoC ( which is the only memory intensive app I was using it seems ), then the issue disappeared for weeks now ...

A new version of iOS was released, 7.0.4, the desription is as below, it might fix it, try it and share your results please:


Bug fixes and improvements, including a fix for an issue that causes FaceTime calls to fail for some users.

For information on the security content of this update, please visit this website:http://support.apple.com/kb/HT1222


Regards

Nov 14, 2013 9:03 PM in response to harenc

I can happily report that it looks like 7.0.4 fixed it for me.


I gave it a heavy workout playing Hay Day for a few hours and I did not receive the issues that I normally would have. Things seems to run a bit snappier too (less laggy) - so I'm VERY HAPPY!


Also - the GameCenter seems to load quicker in the game and actually works too.


All good so far!

Yay!

Nov 18, 2013 8:22 PM in response to Morac

Well, if you don't submit a ticket to Apple and chat with them, then thats your fault bc this solved my device.


Got this nightmare issue from either 2 weeks after in .2 or 7.0.3, stopped in 7.0.3 iPod Touch 5G.


Next step is probably replacing your device.



1. http://www.apple.com/support/


-Get Support by Choosing Your Product Below


-Me, iPod


2. http://www.apple.com/support/ipod/


-iPod Touch


3. http://www.apple.com/support/ipodtouch/


-Contact Support


4. http://www.apple.com/support/ipodtouch/contact/


-Get Started


5. https://getsupport.apple.com/Issues.action


-Service Request & TroubleShooting


-Restore or Update Not Working as Expected


-Send Apple your Serial and System Information Directly from your iPod. It's Confidental, and used only to help resolve the issue more quickly


-Phone number or email address

----(If you are already logged in, it may skip this step)


6. Open Email from your iDevice


-Webpage refreshes showing your Serial Number now.


7. Chat


-Be patience




But thats pretty much all you got to do, be clear and wait from the rep, be patience, dont rush, rushing doesn't solve anything and certainly doesnt go any faster either.


If you and all you guys cant go throu simple steps of chatting to an apple rep online then i call all you guys lazzy people cant do the simplest things.


Even thou you already tryed it and did simliar steps anyway, just do again anyway with them.


Somthn may get clear with them viewing your data seeing whats wrong with your device.




PS. I am NOT trolling. this really did work for me.


I never reseted my networks, websites, cookies, nothing before i went to chat with them online.


Couldnt get to an actual Apple Store if I tried, Baltimore isn't always the best to be there beside not having appointment and how to get there aswell when sombody lives 1hr 1/2 -2hrs away from it.



Sry for you guys not even trying without complaing all the time for Apple to fix this issue when its your device plus the stuff you have on it itself.


They may give you extra steps if it still resist if you ever go to those links and possibly give you more steps after testing and doing what they say to go even further steps to a possible replacement.


Just trying to help but you guys are just rejecting it even thou you say you've done that already but doesnt mean you should still try what i said above 1-7.


Even the long message I gave you guys from the Apple Rep chat online from a page or 2 back in this forum.



I'm iOS 7 Free of Bugs. now in 7.0.4, no problems yet and probably nvr again.



Goodbye, signing off, unsubscribing from this post, tryed to help but to many people lazzy and rejecting and saying they've done from previously from what other people have said even thou those people may have helped people and I give credit to them for helping out to but thats all.





Remeber, Hay Day is not just the issue bc alot of people dont own and even used it before bc there's people had this problem without that app.


Not trying to be rude or anything, just speakn out.

Nov 19, 2013 7:04 PM in response to lickety

Decided to try to solve this with Apple's help finally.


Firstly then wanted to confirm I wasn't getting the issue after doing a Restore to NEW, installing just the apps that are involved.


I did that, gave it a good test and all was good.


I then restored from my backup, and have been testing, and so far all is good too. Crossing fingers.

Nov 22, 2013 2:01 PM in response to harenc

Hi all,


I have been having the same issue since the upgrade to iOS7 - icloud keeps asking form my password, find my iphone keeps shutting off, I lose contacts etc. I have clash of clans installed and use it regularly.


I have fixed this issue by force quiting every application after use (double click the home button and swipe away the app soo there are no background apps running). It has now been over a week and I have had zero password prompts, find my iphone has been fine, and I have had no issues with icloud whatsoever. Yes it is a pain that you have to manually quit every app after use, but it seems like it's worked for me anyway. Just to be clear, I only ever have one app running at any given time.


Hope this solves the problem for some if not all.


Elly

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 7 keep turned off my iCloud settings and asking my password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.