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Mailboxes disappeared ios 7

I updated my iphone 4s to ios 7 without problems, and everything was working fine. This morning I woke up and half of my email accounts are missing from mail. When I look in settings the accounts are all listed and active, but in mail itself it only shows the two Exchange-based accounts. I have tried removing and readding one (iCloud me.com account) to see if it placed it back in my mailbox list, but with no luck. The fact the accoutns were there last night and are gone 6 hours later seems suspect. Anyone else had this issue, and if so, any luck resolving it?

iPhone 4S, iOS 7

Posted on Sep 20, 2013 4:14 AM

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Posted on Sep 20, 2013 5:36 AM

Same situation here: 4s, multiple mail accounts all visible immediately after upgrade for several hours, then mysteriously disappeared. Disappearance was not as a result of any change of settings - it actually happened while I was not using my phone. I picked it up, and noticed that the count of unread mail had drastically changed. Original accounts are all present under mail section in Settings. Just gone from the actual application. Any ideas?

62 replies

Sep 30, 2013 3:25 PM in response to omueller99

I was going to begin this with an iOS 7 rant but decided to stay on topic...


Same issue. Like Razor I have a mix of mail accounts. Just wanted to confirm that omueller's quick and dirty method worked for me. Closing mail in the task bar brought everything back. I'm assuming it's only a temporary fix, but at least it's a quick one.


All the best fellow applephiles!

Oct 1, 2013 12:01 AM in response to Scooby575

Same issue happened to my Iphone 4S and my wife's Iphone 5, I had 3 email accounts and suddnely i can only see one, so I added one more account and all the accounts appeared ...few days later they all disappeared again...then I deleted one of the accounts then they all appeared again...sounds crazy...but it's working fine now for the last 4 days...

Oct 4, 2013 4:26 AM in response to Scooby575

I have this problem also, however, the six listed here is only temporary. I have had the mailboxes disappear about three or four times. Each time they disappear it's all of that iCloud and pop accounts that disappear though my exchange and Gmail accounts don't disappear. I restarted the phone one time and the accounts came back. Other times when the accounts disappeared I also went into the mail settings and saw that the accounts are still there when I went back to the mail app to find the accounts were now back.


So, we aren't losing the accounts, here just having some kind of display issue. Until apple fixes it we can use the various methods to make our accounts redisplay.

Oct 4, 2013 5:35 PM in response to Scooby575

This has happened both on my Iphone 4s and Ipad 2. On the I Ipad I restarted and the e-mail account came back. On the iphone i waited and about 2 hours later the missing account came back.


Frankly I'm loving it. Reminds me of all the days of living with Microsoft and the oddities of Windows. Can you scream Control-alt-delete!! Or wait how about another update that hides the software failures with something about security needing to be updated.

Just glad I am not alone and that no data has been lost.

Nov 21, 2013 12:15 PM in response to Scooby575

Same issue here...basically.


Since upgrade to ios7--on my 4S, all email accounts will disappear (I run my own company so I have 14 email accounts...I rely on the phone for business purposes). I've noticed that at random times I'm not receiving emails (when usually there are always emails coming in). A quick check will show that no email accounts exist on my mail app (shows the startup screen for email to add a new account). However, checking accounts under mail settings show all accounts (and related info) are on the phone and active. If you kill the mail app and then reopen, suddenly all accounts (and their respective emails) have magically reappeared.


It happens at completely random times, no rhyme or reason.


Been using iPhone since inception, but this is a real problem since this is for business use and I can't afford to miss time sensitive emails. Already leaning towards a possible change in phone...this may be the straw.

Mailboxes disappeared ios 7

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