Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Downloaded iOS 7 and now cant sync to iTunes

I just downloaded iOS7 via wifi because I use iTunes is 10.6.3. I cannot get iTunes 11 becuase my macbook is OS X 10.5.8. Now that my phone is the current version, I can not connect it to iTunes. Any suggestions aside from getting a new computer?

iPhone 4, iOS 7, Syncing with iTunes

Posted on Sep 20, 2013 10:08 AM

Reply
87 replies

Sep 20, 2013 4:11 PM in response to dcbick

I'm having the same problem! Now I can't use iMessage, get notifications, or basically use my phone until I upgrade to the new iTunes. I tried to download the most recent version of iTunes (11.5.0) from apple's itunes download link onto a family computer instead of my own, and now my phone says I need iTunes 11.1 and won't even work with 11.0.5. Should I bring my phone into the Apple store? Im very frustrated

Sep 23, 2013 4:43 PM in response to Marten Benatar

Always a problem when you hang on to obsolete Macs for too long.


Vintage and obsolete Apple products:


Obsolete products are those that were discontinued more than seven years ago. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. These include ALL G4 and G5 models. On November 23, 2011 all G5 models were declared as 'vintage', and are in fact now also officially obsolete.

http://support.apple.com/kb/HT1752?viewlocale=en_US

Sep 24, 2013 5:15 PM in response to dcbick

The same thing happened to me.

The issue is this:

ios 7 ONLY works with iTunes 11. A simple test will prove that.


Apple did not do that test.


The difference between iTunes 10.5 and iTunes 11 is also a difference in processors.

iTunes 10.5 runs on G5 processors. iTunes 11 only runs on Intel processor.


Want some reliable information about this issue?


Turn to Apple's web page


https://www.apple.com/ca/ipad/ipad-2/specs.html


This page is the one for Canada but it's the same as the American page.


It shows an iPad 2 running ios 7.

At the bottom of the page it says that the system requirements for running that device with ios 7 IS ITUNES 10.5.


IT IS NOT.


ios 7 requires iTunes 11, which only runs on Intel processors.


Macs running iTunes 10.5 cannot connect to an iPad 2 running ios 7.



This tells you that no one at Apple reads these pages, and no one at Apple bothered to correct the information on that page.


Misleading information posted by Apple.

Sep 25, 2013 2:55 AM in response to Marten Benatar

So now try telling that to Apple.


I'm in Canada.

I'm told to call customer service.

This leads me into a web of wait times, dropped calls, transferred to technical support and back to customer service - Illinois, Scramento, Austin Texas.

Hours of frustration.

I even went face to face with an Apple retail sales manager.


5 days ago.


Has the information been corrected?

NO.


Apple will get back to me.


I assume they are looking for a loophole to avoid admitting that they made a mistake.

Sep 26, 2013 2:36 PM in response to dcbick

It's even worse: Once you "upgrade" to IOS 7 via iTunes 10.5 and OS 10.5.8, you are completely hosed. i also have a PC, installed iTunes 11.1 on it, and tried to sync.


Error message: "You cannot sync to this computer because your phone is already synced to another computer and you can only sync to one computer" or words to that effect.


But since itunes 10.5/OS10.5.8 no longer recocnizes my phone, i can't "unsync" it.


iCloud does not back up my books and txt msgs, so.... i either have to buy a new Mac or switch to Android.


i was a day away from replacing my iPhone 4 with a 5c or 5s.


i will NOT be doing that. Android, here i come.


-- dan

"i remember when Eddie Murphy used to be funny, and when Apple was a good company."

Sep 26, 2013 5:18 PM in response to dcbick

I just wanted to say, I own (my family owns) an Apple TV, Apple Macbook PRO 2010, Apple Mac desktop 2013, Apple iPad 2, Apple iPhone 4, and finally 2x Apple iPhone 4S's. Check my Apple ID, you'll see that I have all of this crap! After installing iOS 7 on my 4S's one (1) has the WiFi button greyed out (because of that the WiFi won't work and after putting iOS 7 on my iPhone 4 it will no longer sync to iTunes. If these issues are not fixed by this weekend, I will visit the iTunes store and leave them all of my non-working apple equipment. I am fed up with Apple. If my 5 year old doesn't have his iPhone 4 and my wife doesn't have her iPhone 4S, they can't buy apple crap online so it'll save me money.


I live in Killeen TX and my nearest Apple Store is in Austin. I might be giving away two (2) broken iPhones there Saturday.


Bottom line is, I know the sync issue with the iPhone is a deliberate software block, because it refuses to charge connected to my MAC (haven't tried a PC yet but will tomorrow) but it charges with the same cable when plugged into a wall.


I even suspect this WiFi issue is TOTALLY a software purpose driven block intent on getting people to let go of their old devices and spend money with apple to upgrade. Well the problem with that Apple is I want to hand stuff down to my Son and invest in something reliable. When people get a bad taste in their mouths about a product, they move on and avoid what reminds them of that taste. If your products are unreliable, customers go to what's reliable. They spend their money elsewhere.


So long Apple, I won't be buying another one of your products any time soon. You make junk and refuse to support your product.


Back to PC's and Android devices for me. I hear Samsung's the way to go.


Glad I bought only TV shows on my Apple TV and only rented the movies. I haven't built up a library. Games are only a dollar each, I can swallow that cost moving to Galaxy. Thanks for making the decision easy for my family!

Downloaded iOS 7 and now cant sync to iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.