Downloaded iOS 7 and now cant sync to iTunes

Your upset is understandable, but please don't do anything rash.

We all still love our Apple products and want to use them.

What's shocking here is Apple's attitude, almost like it's hiding, trying to figure out how to put the best face on a clear mistake on their part.

It would seem that pride prevents them from facing up to the situation.

Are they working on a patch? a workaround?

Why not come clean about the problem before more people get burned.

Apple has known about this problem for a week.

Today I contacted David Pogue of the New York Times to alert him to the syncing problem and the incorrect information posted on Apple's website.

He said he would pass it on.

It's a sad day indeed when Apple devices don't work with Apple computers.

Even Microsoft-- MICROSOFT!!-- doesn't screw up like this.

Apple died when Jobs died, apparently.

I think this failure does reveal something about Apple post-Jobs.

The information posted here:

http://www.apple.com/ipad/ipad-2/specs.html

results in this

iOS 7 clearly wants iTunes 11

How long will it take for that to register with Apple?

I too am unable to sync to my iTunes now that I just upgraded my iPhone to iOS 7. I cannot get the latest iTunes 11 because my PowerMac G5 running OSX 10.5.8 will not support it. My phone and syncing worked perfectly fine until this upgrade to iOS 7. Now what am I supposed to do? I am not about to get a new computer just to sync my iPhone. I may just get a different phone if this is going to be how Apple treats their customers.

Are you kidding me? Do you really believe this was an innocent mistake on their part? They have been orphaning products for years so they can drive people to purchase new products. The company is shameless in this strategy and I cannot believe that they don't see the eventual outcome. Look how many people in this thread have had it with their treatment of loyal customers. Eventually all these upset users will convince others to avoid Apple and they will suffer their own arrogance. No mistakes here. It's working just as they planned.

Klaus,

All due respect. Apple and you are the only ones that seems to feel that my G5 is obsolete. If I felt that way I would not be using it. This problem is unacceptable, insulting, and quite frankly no way to treat loyal customers that have been using Apple product since the Apple IIe. In other words this treatment is ********!

Marten Benatar

Marten Benatar wrote:

Klaus,

All due respect. Apple and you are the only ones that seems to feel that my G5 is obsolete. If I felt that way I would not be using it. This problem is unacceptable, insulting, and quite frankly no way to treat loyal customers that have been using Apple product since the Apple IIe. In other words this treatment is ********!

Marten Benatar

Marten, all the PPC Macs, G4s and G5s, are obsolete in terms of not being upgradeable in any way and, because they do not run on Intel chips (which Apple moved to way back in 2006) they cannot run software that requires an Intel processor, and that includes linking to the latest iPads, iPhones etc.

But in terms of use they are no more 'obsolete' than an older car - they continue to do what we originally purchased them to do. Look at my signature: what am I running?

Ok, so this issue comes up each time when there is a new iOS upgrade. My advice: don't rush upgrading, especially if your computer is more than 5 years old. Technology is cutting edge, and for many technical and strategic reasons can't or won't support older systems.

Simple question: why do you expect your iPhone to be on the latest iOS7, and have a computer that uses 4 generations older OSX? Logic says upgrade all devices to the latest system, or make a lot of research before upgrading anything if you chose disparity.

Reasonable point, but ...

Personally, I didn't choose "disparity".

I chose to buy a device that Apple said would work for me.

And I did my research, and relied on the information posted by Apple - Apple said the system would sync - Apple said so IN PRINT.

Now it's Apple that's scrambling behind the scenes to see if they can make the iOS work as promised.

I doubt that they can.

And while they're working on it should they not alert customers to the problem ASAP?

Here's a possibility, which I wonder if anyone can check:

1. Download the oldest iOSsupposedly supported by your iDevice based on its vintage, and see if it will overwrite the newer iOS.

2. Connect up the operating system that supported that device initially.

If that works, then people buying older iDevices in the stores can still use older machines that could hook up with them. Otherwise, people buying these older iDevices must find a way to get the device without a more current iOS loaded.

Yes but an older car can still drive all the roads. It isn't all of sudden prohibited from certain roads simply because of it's age. There is no defense for Apple's disregard for loyal customers who have paid top dollar prices for their products rather than take the less expensive route which now looks like a bad decision.

Yes, and your older computer still works as well as when you bought it. It is hardly Apple's fault that you (we) have not bothered to update our hardware.

I am happy to update my HW when it calls for it. If Apple makes a good product which we pay dearly for why shouldn't they show some loyalty to their customers by supporting for more than 5 years?

Tac45man,

Not all older cars. A fair number only worked with leaded gasoline which is not sold anymore. So the comparison isn't a fair one.

Secondly 5 years is not the length of time we are talking about here. G5s have not been sold since 2005. That was 7 to 8 years ago depending on how you count.

Next let me take you to Robert Cringely's quote:

"If automobiles had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside. "

Thankfully, this isn't quite as bad as that, but you have had a computer that has been new for 7 years, and able to keep up with new technology until then.

The Apple ][e (tm) which was mentioned earlier in this thread hasn't been around new since the early 1990s.

I'm not saying it wouldn't be nice if Apple did keep the loyalty of customers, sure it would be nice, But then it would have no means to stay in business when customers keep demanding faster computers.

We can't question Apple's policies on this board. You can post feedback here:

http://www.apple.com/feedback/