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Apple TV software upgrade

Apple TV ( latest ) Upgrading the software but appear to be stuck in a loop. Upgrade seemed to go through until I was invited to connect my box to a blue icon with a music note in it ( itunes ?) .It is now stuck with the white light flashing ! Help !

Posted on Sep 20, 2013 2:32 PM

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65 replies

Sep 20, 2013 8:15 PM in response to IEP1

Though Apple was no help at all, I was able to get a MICRO USB to USB cable at Walmart ($10). Best Buy said they had one for $5, but Walmart was much easier to get to tonight. Hooked the ATV to my iMac with iTunes on. iTunes immediately recognized the ATV and asked if I wanted to restore it. I did, it took about 15 minutes to do it's thing which included the new problem child update. Afterwards it was exactly the same as a brand new ATV .. EVERYTHING had to be redone. Very frustrating due to the time wasted, hassle of getting the cable, having to pay for a cable I wouldn't have otherwise needed, having to re-invent the wheel regarding all of our settings in the ATV, but it's finally working properly. That said, Apple owes me 3 hours of my life back.

Sep 21, 2013 7:24 AM in response to IEP1

After failed upgrade I connected Apple TV 2 via USB to computer and iTunes as the image on TV said.. Started Apple TV restare and after download got "Device not eligible for requested build." Unplugged and tried again various time. No luck. When hooked back up to TV the image in now just a slow blink apple icon.


I don't see anyone else getting this message on the support. Can I get back to older version? Any other suggestions?

Sep 21, 2013 8:14 AM in response to IEP1

I tried to update my Apple TV 3rd generation to 6.0 after it "updated", the front light start to blinking and it told me connect to iTunes and did so. After I plugged it in, I clicked on "Restore Apple TV..." which told me it would download and install the new version update. I went for it, but then it got stucked at "Preparing Apple TV for restore..." and after a couple of minutes I got this "Unknown error (1611)", which didn't explain anything, and I can't use my ATV now. Can anybody help me please?

Sep 21, 2013 8:28 AM in response to IEP1

Same, same, same. Flashing white light AFTER the download was complete (ostensibly during install). Now I must go out and "buy" a mini USB. I think I'll send the bill to Apple assuming it even works to restore. Then there is my "time" to venture forth, buy the cable, do the restore, re-enter all the codes/passwords for Netflix, HBO Go, etc.


I'm thinking that should come to, oh, $300 at my current rates. I'm sure Apple will step right up. Not.


Let's all just see how much "integrity" Apple really has. The clock is ticking.

Sep 21, 2013 8:55 AM in response to IEP1

Had the same problem as many, got hung up in the update process and getting the music logo. Non of the reset hints worked, so I connected to regular PC, ran through the ITunes installation and now it works.


Interesting enough, I have two ATV and the second one did not hung up through upgrade.


So try immediately to run through ITunes after connecting to PC (only USB/mini USB, no energy cable) and it should work.

Ciao, Cal

Apple TV software upgrade

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