You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV software upgrade

Apple TV ( latest ) Upgrading the software but appear to be stuck in a loop. Upgrade seemed to go through until I was invited to connect my box to a blue icon with a music note in it ( itunes ?) .It is now stuck with the white light flashing ! Help !

Posted on Sep 20, 2013 2:32 PM

Reply
65 replies

Sep 21, 2013 12:22 PM in response to mlassi

Its annoying this - fortuately Ive more than one ATV in my house so will be using one of those instead until this has been fixed. ATW3 has to have the power cord in after its been connected to itunes.


I did the upgrade over ethernet and got the connect to itunes message afterwards. Like I mentioned earlier -the upgrade worked but now every movies crashes and it then it goes back to the main menu

Sep 21, 2013 1:02 PM in response to IEP1

I have same issue but when trying to connect 2nd gen ATV to latest version of itunes on windows 7 computer it does not recognize the ATV in itunes. Everything says I don't need power cord on 2nd gen ATV. When I open my computer it shows up as an iPhoto device and does not appear in itunes. Boy is apple becoming annoying. Is anyone else not able to connect to itunes to do a restore in windows 7?

Sep 21, 2013 1:08 PM in response to IEP1

Here are some steps and notes to try:


MANY people are reporting they've had to try multiple micro USB cables to find one that works. I got one that worked from a neighbor.


For clarification, this needs to be a "micro" USB, not a "mini" USB


Some people have also reported they've had to try the Restore process more than once.



1. Unplug Apple TV and move it to your computer running latest version of iTunes.

2. Quit iTunes if running.

3. Plug micro USB cable to the back of the Apple TV.

4. Power the Apple TV using the AC cable.

5. iTunes shoud either launch itself (a good indication that the micro USB cable you're using is compatible), or launch iTunes.

6. Click Restore. Software will download and install (big file).

Apple TV software upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.