Apple TV software upgrade

No problem , I always find the answers I need here, thank goodness!

There is a moral to this story...until an appreciable amount of time has passed (whatever that is), WAIT until doing an Apple software/firmware upgrade. Apple no longer can claim a spot on Mt. Olympus and as much as I enjoy their products, regrettably, in the future I will need to consider other brands that do an equal, or better job. They will be hammered for months, if not years, over this debacle and rightfully so. I would caution Apple not to exacerbate the situation by "blaming" it on the consumer and his/her network, etc. In reviewing some of the posts it's clear they are already trying to apportion blame. Funny how a system "works" for days, weeks and months, and then during an Apple designed update massive amounts of units fail. There must be huge number of networks that failed at that exact moment. Many of us were born at night, but it certainly wasn't last night.

My suggestion to Apple: if the silly little USB cable to iTunes inconvenient solution doesn't work, regardless of the location of their customer is this world, offer a new, upgraded unit with all postage paid by Apple including return of the affected ATV. It will be a hit to Apple, but "may" restore a modicum of faith we have had in the Company and their products.

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Thought I had a mini USB cable but no! (I had smaller USB connector with indented edged but Not!) ...went to Wally World and after discarding the pink one took the green one home. My old failing eyes could not discern the correct orientation to plug it in since the hole allowed the connector to partially go in either way. I almost forced it in backwards till I figured out the proper orientation. Luckily I didn't breAk it! And Then the winds of fortune feel upon me. No power cord required. ITunes on the My Mac recognized the device and let me restore to latest (6.0) version. It WORKED/ works &amp; I tested &amp; like the new 6.0 features.

Before this success I did, however remove my unused Apple devices from the iTunes authorized list just in case the 5 max had something to do with this issue. (Although I have previously upgraded my ATV without issue). Any way, if this is a security issue I am glad I was forced thru this process cause I definitely do not want unauthorized or stolen devices accessing my iTunes account.

I am still very happy with my Apple experience despite this inconvenience &amp; haven't regretted walking away from the big Windows ever since. Oh oh... Hope I'm not sounding too much like a commercial! ( although I am surely looking at one of those gold iPhone 5s in the near future)

FYI ,, post restore every thing works.. A REAL pain having to sign back in in all my apps. Youtube for some reason is still not accepting my credentials. Netflix and all others work as exspected.

Rentals and purchases now show. Music streaming of purchased songs is nice from icloud. Never realised i bought soo many (thought i was looking at my shared itunes library from PC).

hope this helps someone.

Hi.

I had the same issue, but my problem was the f*ckin micro USB cable, so only you'll need to verify is the cable that you are using.

So you can try different cables and the solution should be there.

I feel release when i found the correct one.

ROJA Design

Fellow Apple Community Members,

Thanks for all of your suggestions. My son and I had the same problem when we tried to upgrade our Apple TV2 earlier today. After reading the above posts, we connected the Apple TV to our Windows computer and launched iTunes. We immediately were prompted to restore the software, which we did. It took about 10 minutes. After that, we reconnected to our TV. We then had to go through choosing and setting up the wireless connection, and entering my Apple ID to connect to iTunes. Everything is working well now. Thanks again!!

Like others noted, make sure you update iTunes first.

Hi,

I had the same issue and used my kindle paperwhite micro USB cable to connect to Apple Tv and my MacBook Pro and everything worked well.

Thanks Amazon...

I was one of the first to post on this forum yesterday.Since the I have read all the posts and tried eveything with no succes until about 5 minutes ago.I had one micro usb that I have used a least 50 times to try to restore my ATV. All my computers did recognize it and started the restore process but would get stuck half way and display error 1611.As I was digging into one cabinet in my house ,I found another micro USB and I decided to try one last time before I give up.ITWORKED ON THE FIRST TRY.The previous one would not power the ATV unless I plugged it into the wall.This last one just worked and powered the ATV by itself.

So before you curse Apple or give up try a different micro USB until you get the right one.They might all look similar or even identical but they are not the same.Do not forget that these micro USB were meant to power phone not bigger pieces of electronics like the ATV.

My theory is this: if a micro USB does not power the ATV though your computer,the restore will not work.Your computer may recognize the ATV but that will not mean anything.

Keep trying and good luck.

Let me know how it works out for you

Thanks everybody for your help

I have same problem, reboot does not work, still iTunes icon after reboot, and after unplug it from wall.

I had a microUSB cable an connected to my mac, succeed to restore it.

But surprise, it did not update to 6.0 but restore the old 5.3 !!!

If i check now for software update it says is up to date!!!

Good work apple, like all things in the last time, no surprise shares are down to 400.

Probably the best one can hope from the next apple tv hardware update will be the box in six colors...

I have problem in my ATV3 after updating. It requires micro usb as it shows in the tv the next instruction. Do I need to buy this item just for an update? Now i can't use anymore my ATV because i don't have this to use. Please advise if i can cancel the update &amp; return to the old vetsion.

The same happened to me, unpluged it and taking it to Apple store tomorrow since I don't have a micro USB! what a waste of time!

I have the same issue, called apple service department and they are aware of this issue I made a appointment to see someone at the apple store on sunday...... This will be resovled one way or another wether it's under waranty or not. I have plenty of movies to watch and Sunday is Movie night 😠

Very frustrated with Apple over this. Suffered same issues as everyone else with update, and tried to fix with micro-USB with no luck. Went to Apple Store today to see if they could make any progress, and they failed as well. The kicker is that since I bought the unit in March 2012, it is now out of warranty, and I have to pay $59 to get a replacement. So Apple bricked my Apple TV with their update, and I have to pay money to get back what I already owned. Great job Apple.

You should get the replacement without having to pay for it, since the problem is caused by the new apple update.

If you read through all the posts here, you will find that apple has in some cases replaced the ATV without costs and without asking for warranty.

My Apple TV2 has been restored and upgraded with the latest software as of Sept 24, 2013. While it works in most ways, it only sees some of the movies stored on the iTunes library. These were made in FCPX and compressed with Compressor in formats that should work with Apple TV Gen 2. My Gen 3 sees all of the movies, the Gen 2 sees none of the movies made in 2013. These worked before the upgrade. Movies done before the end of 2012 all show up and play. How is that for wierd. I recompressed one using the Apple setting for Apple TV but it still doesn't show up on the list, when viewed on the GEN 2. How is that for bizarre?