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crash my iPhone 5S every time I use Numbers

I have a new iPhone 5S and have updated to iOS 7.0.1


Everytime after I use Numbers and exit the Apps, the screen goes blue and the iPhone restarts.


Does anyone have the same problem as I do?


Thanks for your help.


Sam

Posted on Sep 20, 2013 10:19 PM

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Posted on Sep 20, 2013 11:48 PM

I'm having the same issue. I even swapped my phone for another one and that did it's well.


Also tried it on my friends new iphone 5S, and was able to replicate it. I'm glad I'm not the only one who has had this happen.

53 replies

Sep 24, 2013 7:24 PM in response to samko

So far, the new documents I have created (stored in iCloud) are not crashing the app/phone.


As I said in my previous post, I have not attempted to re-upload the old documents that I deleted from iCloud. So I can't help you with that.


For me, the benefit of being able to use Pages with new documents outweighs not being able to have the old documents on my phone. They might work if you tried re-uploading them, but I don't really care to try that at this point. I'm just glad my phone is working with new documents.

Sep 24, 2013 8:28 PM in response to BC55

Wonderful. This solves the issues.


I just opened Numbers on my mac. Dragged all the files from the open dialog to a folder on my mac.


That removes everything from iCloud.


Opened Numbers on iPhone, and after a short wait, confirmed it did not see any files in iCloud.


From my mac, dragged one file that I used that was giving me problem on my phone, back to iCloud.


From my iPhone, opened that file, worked on it and exit.


My iPhone did not crash!


Thanks BC55!

Sep 25, 2013 5:34 AM in response to samko

I am having the same problem with my ATT 64gb iPhone 5s.


I use pages without problems, but the phone completely restarts after going into a blue blank screen after I hit home button to exit pages.


In the past iPhones, a crash takes me back to the home screen without a full restart.


This APPLE PAGES crash on a brand new iPhone 5S is completely restarting my brand new iPhone 5S 64gb.


I am getting concerned.

Sep 25, 2013 11:55 AM in response to samko

I just removed everything from the cloud. Unfortunately did one wrong and it saved to my mac as a web image... so now it's lost. (beside the point but. ..)


So my cloud was totally clean. Reinstalled Numbers emailed myself the spreadsheet from my desktop, opened it on my phone, went to text to answer a question from someone by double clicking home, and it crashed.


I must be missing something.

Sep 25, 2013 8:42 PM in response to mommacude

My iPhone is working perfectly since I removed the iCloud files.


I also tried open an excel file from e-mail without any problem.


Since you no longer have any files in iCloud, may be do a complete wipe of your iPhone and reinstall iOS 7.0.1 would help. (May be some bugs lingers on your system?)


Please make sure you back up your iPhone first.


Please update us if this helps or not.

Sep 26, 2013 6:20 AM in response to samko

This is a weird glitch. I can open pages, keynotes and numbers and make changes no problem. They even upload to icloud. However, if I press the home button while the document is open I get the blue screen flash and iPhone restart. If I close the document within the app, and go to the apps home screen displaying my list of documents I don't get the crash when closing out of the application. This glitch only applies to pages, keynotes and numbers documents that were uploaded to icloud before I upgraded to the iPhone 5s (running iOS 7.0.1). If I create a new document in any of these applications I don't have any crashes.

Sep 26, 2013 6:24 AM in response to terriblename

I should also note that this problem persisted after restoring to factory settings (and then setting the phone up as a new iPhone), a clean iOS 7.0.1 install, and fresh pages install. This is not an issue of a corrupted install or file, it seems to be an issue with existing files that were stored in icloud before upgrading since files made on the new iPhone don't cause the big. I have yet to test new files made on another iOS device to see if they cause a crash.

Sep 26, 2013 6:30 AM in response to terriblename

I have narrowed it down some more. A file that I created on the iPhone 5s will upload to icloud and not crash when I exit the program while the document is open, however, if I edit the file on another iOS device (running iOS 7 and the most up to date pages/numbers/keynote app) then the glitch is back and the app will crash if closed while the document is still open. Also, any new documents created on other iOS devices as stated above will cause the crash.

crash my iPhone 5S every time I use Numbers

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