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I can not restore because I can not turn off Find my Iphone

Hello,


I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:


Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.


I can not turn off Find my Iphone because my phone locked and I forgot the passcode.


Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Question marked as Best reply

Posted on Sep 22, 2013 4:10 PM

Same problem here.


This is ridiculous! In the end it's so "safe" I can't get to it anymore. Even if I have the computer to which it syncs, even if I have the iCloud account credentials... Unbelievable.


Are there any workarounds to this at all?

124 replies

Sep 20, 2014 8:28 PM in response to ChrisJ4203

Well not that unusual it would appear 😉 38637 views and this has been going on for some time.


https://discussions.apple.com/thread/3720969


Complete uninstalls / re-installs of ALL Apple software and iPhone restores are very time consuming.

Also lost an audio book along the way. In hand, however more time wasted. (not allowed to re-download like audible, WHY?)


Download past purchases


IMHO - Apple rely too heavily on iTunes for basic tasks, integration is great to a point.

The thought of being left with a a paper weight is not a comforting one. Given the amount of traveling I do

I am thinking of switching, Not all countries are Apple friendly and therefore it's difficult to remedy problems when a timely fix is needed.


...and when left with "You must turn off "Find My Phone" to restore, at this stage my iPhone was a brick!


Lots of answers out there for the above but I would like to see fewer problems leading to less support. Yesterdays mess was a reality check for me.

Been using Apple for some time and obviously there have been problems along the way, it's expected but this is a bit much.

Sep 20, 2014 8:34 PM in response to IIFX4ME

My reply was to another poster, not to you. My statement about unusual had to do with the fact the poster had errors in both iTunes and Windows at the same time, which is unusual. And the number of views of a post is no where indicative of how many people are having issues. If I have an issue and I review a post 20 times looking for a solution, then that is 21 views, but it is still only one person having a problem.


If you do not want to have Find My iPhone on, then turn it off. It is a protective measure to prevent someone that may have stolen your phone from both accessing your data or restoring your phone and using it. There is more than method to turn off Find My iPhone.


I'm sorry you experienced issues, but if you would like to have some help, then ask your question.

Oct 16, 2014 6:28 PM in response to jeanpierre1905

This works but be sure to not lift your finger off the home button between steps 3 and 4. Keep it held down until you see the connect to I tunes. Then on your computer you will see ITunes has detected a device in recovery mode. Then restore and your good to go.

Use Find My iPhone

If you enabled Find My iPhone, you can use it to erase your device.

  1. Go to icloud.com/#find to see if you enabled Find My iPhone.
  2. Click All Devices at the top of your browser window.
  3. Select your device and click "Erase [device]" to erase your device and its passcode.
  4. Use the Setup Assistant on your device to restore the most recent backup of your device.

Use recovery mode

Follow these steps if you never synced your device with iTunes, if you don't have Find My iPhone set up, or if you can't get to your own computer. You'll need to put your device in recovery mode, which will erase the device and its passcode. Then you'll restore your device as new or from a backup.

  1. Disconnect all cables from your device.
  2. Turn off your device.
  3. Press and hold the Home button. While holding the Home button, connect your device to iTunes. If your device doesn't turn on automatically, turn it on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK, then restore the device.

Feb 18, 2015 5:23 PM in response to jeanpierre1905

My daughter has my hand me down 4s as an ipod. We had turned on find my iphone and she created a passcode. Well she forgot that so we decided we would erase it and restore. I have logged into iCloud and erased and removed the device. I did receive a message that once it was connected to the internet it would update. However, it's only connected to wifi and in lock it's not connecting to the internet. I have now tried to complete the restore through DFU and it keeps getting stuck and indicates that it can not connect to the server. Not sure what to do at this point. I also know that we enabled the lock on restrictions so they can't be changed. Not sure if that's the issue, but this is really frustrating. Any other ideas. Again, recovery mode didn't work and erasing and removing from iCloud did not either.

Mar 21, 2015 4:28 AM in response to chadd25

FOR HELP READ THIS

OK. I think we have found a solution to the "find my iPhone lockout" when trying to restore (at least for iPhone 4s - should apply to all iDevices with this issue).


Start device in DFU mode and go through the process once.

when itunes downloads ipsw where does it go

http://goo.gl/eKnn3d

BUT keep your eye on the IPSW file downloading via iTunes and locate it first. Then see steps below:


Download the iOS8 via iTunes via first attempt at restore. Locate the actual IPSW file in user/Library/iTunes/iPhone (you need to hold down ALT while clicking "Go" in Apple menu - select library and navigate to this location)

Copy it to the desktop as soon as it has finished uploading.

Then start iPhone in recovery mode (as per Apple instructions)

Click the restore button but hold down ALT key and select the desktop version you just copied.


This way the extraction takes seconds and not an hour so it doesn't overtake the time out.

This has now sorted our frustration in a few minutes after several hours of trying the suggested way!


Hope this helps.

I can not restore because I can not turn off Find my Iphone

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