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I can not restore because I can not turn off Find my Iphone

Hello,

I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:

Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.

I can not turn off Find my Iphone because my phone locked and I forgot the passcode.

Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

Best reply

tginsandiego

Level 1

5 points

Posted on Oct 5, 2013 7:19 PM

Follow the steps above to remove it from the account, but then

"After the device has been removed from the account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally. "

See this tech note for the official statement: http://support.apple.com/kb/TS4515

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124 replies