Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can not restore because I can not turn off Find my Iphone

Hello,

I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:

Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.

I can not turn off Find my Iphone because my phone locked and I forgot the passcode.

Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

Best reply

winter_bob

Level 1

5 points

Posted on Sep 22, 2013 4:10 PM

Same problem here.

This is ridiculous! In the end it's so "safe" I can't get to it anymore. Even if I have the computer to which it syncs, even if I have the iCloud account credentials... Unbelievable.

Are there any workarounds to this at all?

View in context

124 replies

May 27, 2015 7:30 PM in response to tomerbar

Thank you so much!! This worked beautifully!

Jun 3, 2015 8:04 AM in response to deggie

This is the only thing that worked. Thanks!

Aug 12, 2015 2:28 PM in response to KDFriendly

god bless

Jan 26, 2016 7:07 PM in response to deggie

Hey, my name is Bryan and I am so upset. I forgot my iPad passcode, but when I tried to erase the device from my iCloud by going into "Find my iPhone," I could not because I did not turn on find my iphone on my iPad. Is there another way on which I could erase the device ? Or something else so I can reactivate my ipad ?

Jan 26, 2016 7:09 PM in response to tomerbar

Jan 26, 2016 8:23 PM in response to BryanFelix007

Follow the instructions in this support article that best apply to your situation:

iOS: Device Disabled

Best of luck,

Jan 28, 2016 4:52 PM in response to jeanpierre1905

I recently brought a second-hand IPhone 5s and after i factory rest the IPhone, i cant not set up the phone because it tells me to put the apple ID in of the original owner or to access ICloud to turn of find my iPhone.

but i have no way of contacting the original owner and i have taken it to an apple store and they said that the cant not do anything about it.

what do i do about it?

Chris CA

Level 10

82,440 points

Jan 28, 2016 5:16 PM in response to Community User

Amyhammo15 wrote:

I recently brought a second-hand IPhone 5s and after i factory rest the IPhone, i cant not set up the phone because it tells me to put the apple ID in of the original owner or to access ICloud to turn of find my iPhone.

but i have no way of contacting the original owner and i have taken it to an apple store and they said that the cant not do anything about it.

what do i do about it?

Get you money refunded from whomever you purchased it.

megs1116

Level 1

4 points

Apr 17, 2016 10:59 PM in response to tomerbar

Thank you! That worked.

Aug 22, 2016 2:44 PM in response to jeanpierre1905

yes iphone 5 restart Imie 013418006392947

Aug 22, 2016 10:20 PM in response to Hasanshikdar

Would you care to explain what your post means?

rayb1951

Level 1

4 points

Sep 18, 2016 9:19 PM in response to jeanpierre1905

my old iPhone 5 (no service) needs icloud password. forgot it. Would like to give it to a friend. Can't because I can't remember the password. What should I do????

Sep 18, 2016 9:47 PM in response to rayb1951

If you remember the Apple/iCloud ID, you can go to: FORGOT APPLE ID and reset the password. If you don't remember the answers to the Security Questions, you can contact Apple Support to get a reset link:

ACCOUNT SECURITY SUPPORT

You can also take the receipt from the original purchase (meaning from an Apple Store or Apple Authorized Reseller) into an Apple Store, and if you have proof of identity, they may be able to remove the lock for you.

Best of luck,

Chris CA

Level 10

82,440 points

Sep 18, 2016 10:28 PM in response to rayb1951

rayb1951 wrote:

my old iPhone 5 (no service) needs icloud password. forgot it. Would like to give it to a friend. Can't because I can't remember the password.

Ssee this -> What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Nov 11, 2016 12:37 AM in response to creative-user-name

Omg Your a super star mwah!!! It's worked!!!

I can not restore because I can not turn off Find my Iphone