Saved messages problem in iOS 7

According to my usage I have 776 MB of saved messages, I have never saved a message how can I find and get rid of this 776 MB of so called "saved messages"

iPhone 5, iOS 7, Usage/messages

Posted on Sep 21, 2013 9:52 AM

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189 replies

Oct 27, 2013 2:25 PM in response to Z63amg

Did you recreate the backup file and re-edit it after deleting the photos? That will reduce the size of the file by about 2GB. If you were saying the backup file was about 8.5GB before, you will need about 6.5GB free on your phone to do the "restore to backup". After than, you will then have the addition 5.5GB free from your messages. I know its a complete pain in the *** but it should work. Its hard not doing it in person, otherwise we could figure out what is eating up so much storage on your phone besides the messages.

Oct 27, 2013 6:04 PM in response to ReedWish

Well it only took me 3 days of insanity, frustration and cursing 😠 but once I got the Itunes to work (pure luck) and it actually recognized the restore it worked like a charm. It was a long road to get there but I am feeling completely accomplished by getting back my 3.5 GB of space! 😀 Thanks to all of you who helped. The Ibackup was key and the directions were easy to follow from @Nick25

Oct 27, 2013 8:33 PM in response to Z63amg

I know lots of people with same problem. We pay for 16, 32, 64 and etc but don't get that at time of purchase.

These updates take more space and don't make sense. Seems no easy fix. iPad is the same way. I will not buy another Apple product because I can't get this fixed and will not treat as new or use another software to try an repair. This should have already been taken care of by apple. When phone is avail for upgrade I will try something different. Apple has too many units and do not do good job with updates anymore. iPad 2 staying around but did not get airdrop? Moral of story if can't get fix for buggy update can't buy new product and back up to buggy old product

Oct 29, 2013 6:30 AM in response to lubeckjo

Agreed. This is just ridiculous. I love my iPhone 5, but this is seriously annoying me and making me question my loyalty to Apple. This was never an issue before. Why in the world am I out 4.5 GB of storage because of texts that I already deleted? Please explain this to me, Apple. Now I have to go through all this work, restore my iPhone or use a 3rd Party software to fix your problems? Waste of storage, waste of time, waste of money.

Nov 4, 2013 7:41 AM in response to Nickc25

i don't know which iBackUpBot you're using but mine doesn't even show delete as an option anywhere, it shows the back up folder then only shows the apps below it and automatically shows the system files, when i right click any of the files it says check all check selected or check none, it doesnt show the multimedia file manager or any of the other sections you listed it's really annoying lol

Nov 11, 2013 6:17 PM in response to Z63amg

Ever since Jobs died quality control in apple is literally the worst I've seen in 5 years. They release terrible products that are the same, horrible updates which address nothing or 3 minor things every month. I'm so frustrated with this issue and I backupbot does not work on Mavericks now it just crashes so I'm forced to deal with an incoherant apple who doesn't address this major issue which has been going on since beta. Also if you try and delete large threads they dont really delete. Just reappear when you restart your phone. I have an iphone 5S with 15 gigs of saved messages....

Nov 14, 2013 6:33 PM in response to DRDan67

My wife has 13 GB of "saved messages" and her phone is pretty much inoperable despite having minimal apps, photos and videos. She's "deleted" all the messages but they come back after a reset/restore/etc.



She took it to the Apple Store in Fairfax, VA and the "Genius" was more like a "*******." He claimed she either had too many apps or too many videos. He took the phone from her and found out that nope, none of the above was correct. He took the phone in back, came back a few minutes later and said it's a known glitch and there's nothing he can do about it.


He blamed group messaging, saying that messages/photos/videos come back from the cloud even after you've 'deleted' the messages, when anyone from the group sends another message. He recommended downloading some group text app (the one he recommended doesn't even exist in the app store).


Needless to say, my wife's phone is rendered useless and we wasted an hour at the Apple Store for no answer.


It's BS that the only answer is $30 third party software. What the ****, Apple?

Nov 14, 2013 8:26 PM in response to jcredibly

I know you are frustrated- I was too but the backup software is free and the directions that @nickc25 gives in an earlier post work. I followed those and it worked like a charm- I was nervous but I took a leap of faith and tried it. I agree apple needs to fix it but till then this really is the best and easiest solution. Had I not had issues with my iTunes that were totally unrelated then it would have taken me 20 minutes.

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Saved messages problem in iOS 7

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