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iOS 7 wifi "unable to join the network"

I have an iPhone 5 that I upgraded to iOS 7 on 9/18/13. My phone and wifi connections worked fine until this morning 9/21.


Now when I have tried connecting to 2 different wifi networks, my phone is giving me the message "unable to join the network." I don't know why this is happening, has anyone else had this issue?


Wifi has worked the past few days since I completed the update to iOS 7. It has shown as connected a few times today, but no data will load when this happens. I am hesitant to restore the entire phone unless I am sure it will fix the issue.


Any help or suggestions are appreciated!

iPhone 5, iOS 7

Posted on Sep 22, 2013 1:34 PM

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Posted on Sep 22, 2013 1:37 PM

I ran into an issues earlier this week, try this link helped me with getting the issues resolved. http://support.apple.com/kb/TS1398


The "Forget this network" is what helped me out.

279 replies

Mar 22, 2014 10:17 AM in response to dstark91

My experience is slightly different to other posts

I have two iPad 2 devices, My Original one (several years old now) has no issues connecting, the newest one will not connect to 5Ghz when MAC filtering is enabled on the Router however I can connect via the 2.4Ghz channel when MAC filtering is enabled.

Disable MAC filtering & I can connect to which ever network I wish. Both iPads show the same signal strength as each other when I walk around the house


Both iPads are running iOS 7.04

Tried Reseting network settings

Settings --> General -->Reset --> Reset Network Settings (No Joy)

Will try an upgrade to 7.1 and see if it helps (Doubt it will help going by others experiences)

Mar 24, 2014 5:34 PM in response to dstark91

Ok so I've been struggling with this for almost 6 months or so.. but I've manage to sort it out, I believe it is a software issue but I don't think apple is going to do something about it..


I believe it is a problem with the dynamic DHCP configuration of some modems/routers, so it tries to connect but can't recive a proper IP and bugs out with that pathetic error message that doesn't give out any info about the error.


Here is my solution:


  1. Search for the Modem/Router Ip address (there are websites that can tell you how)
  2. Select the network ℹ and choose static fill in with your IP and Submask (probably the default 255.255.255.0)
  3. Connect to the network and fill in your password/passphrase, it won't connect to the internet but it will at least connect to the modem/router
  4. Once established connection to the modem click in the ℹ again and choose DCHP
  5. The signal strenght should appear in the clock bar (or whatever it is called ) and TA-DA internet access.


Yes it is so lame you have to do this with your apple device, I have a samsung galaxy and it never gave me any trouble of any sort, actually I use it more than the iphone, and defenitly my next device won't be from apple.


Hope it helps.


Regards!

Mar 25, 2014 6:16 PM in response to dstark91

Upgraded a iPad Mini to iOS 7 and started to experience random wifi problems and now the error "Unable to join network".


The Apple support person said upgrading to iOS 7 via wifi rather than through iTunes can sometimes cause this problem - and since "Resetting Network Settings" doesn't help, I need to backup the iPad and restore the OS fresh.


I get the "Unable to Join Network" error with 2.4GHz networks, but not 5GHz networks (like in the Apple Store I believe).

Mar 27, 2014 6:57 PM in response to John Allen2

Update - My iPad mini started to get the "Unable to join network" on all 2.4GHz networks. At home holding the iPad Mini a few feet away from my Apple Airport Extreme didn't help. At work, holding my iPad mini a few feet away from the Airport Extreme did allow me to connect and not get the Unable to join network" error.


I did use iTunes to erase the iPad Mini to factory defaults with no success - still get the "Unable to join network" error on 2.4GHz networks.


I too the iPad to the Apple Store and they did a more 'complete' erase of the iPad mini and it's firmware, but that didn't help.

Mar 28, 2014 3:19 AM in response to Jabbsi

I had the same issue last week after upgrading to IOS7 on my ipad 2. I usually connect to Wifi via a tethered connection on my HTC ONE (hotspot). Having read many blogs and reset both devices many times to no avail, I then remembered that when setting up the hotspot initially I had to allow individual devices to connect to my router (HTC ONE Phone in this case) IN ADDITION to entering the router name and password on the connecting device. As soon as I did this all was well and back to working great with no problems. Not sure if this will help anyone else but thought I best share anyway.

Mar 31, 2014 11:44 PM in response to dstark91

I have the same problem with my ipad. nothing i do seems to work and this is incredibly frustrating. I am taking it to an apple store tomorrow. why hasn't apple released a patch to fix this if this is a problem that has been reported for about 2 years??

why are people posting comments in total despair with outrageous suggestions they've received such as buying a new device?

Apr 3, 2014 6:01 PM in response to dstark91

Today was the first time my iPad mini 1st gen 64gb cellular was away from my home network. I too am unable to connect to 2.4 ghz networks. It works if I hold my iPad very close to the router. I have reset network settings, and recovered the iPad. No fix. I am posting this from my iPad connected to my AirPort Extreme on 5ghz working perfect.

Apr 6, 2014 11:08 PM in response to dstark91

Guys, I've been completely frustrated with this issue. But I **may** have found out why this issue is happening.


Problem?

Ever since I upgraded to iOS 7 my iPad 4th generation suddenly loses connection to my wifi (WPA/WPA2 protected) and gives me the "incorrect password" message. I am sure I am putting my password right.

If I leave my wifi unprotected (no password) it will connect easily.


What did I try?

I tried many stuff:

1 - taking off the apostrophe from my iPad's name - worked for a few days...

2 - resetting network settings

3 - rebooting router, iPad...

4 - removing the wifi password protection - iPad connects, but that's not an option for me


Roots of the problem?

Today my iPad lost connection and was giving me the "incorrect password" again.

Well my iPad is jailbroken, and I downloaded a program on Cydia that gives me informations about the wifis around me (WiFiFoFum).


And I found something odd...

On my router, the wifi is set for WPA/WPA2 protection.

On my computers, laptops etc. everything shows it is a WPA/WPA2 protected wifi.


But when I opened WiFiFoFum on my iPad and checked the info on my SSID, it was showing that my SSID had a WEP protection!

I went to the router and it was not WEP, but indeed was WPA/WPA2!

Only my iPad was showing it as being a WEP protected wifi.


So I set, on my router, my wifi to no protection and the iPad connected properly.

I then put the WPA/WPA2 protection again.

And when I re-opened the WiFiFoFum on the iPad, it was now showing that the wifi had the right protection: WPA!

And voila! Connected.



Fixing it?

So, I'm guessing the iOS 7 software messed it all up for some of us. So the iPad sometimes sees a WPA protection as a WEP protection, and thus gives us the information the password is wrong, even if we type it right.


I think we might be into something here. I don't know the actual solution besides trying to reboot your router, your iPad, and get your iPad to see it as a WPA, not WEP protection.


I don't think it is router related, as I have another iPad 2 and there it works perfectly fine (though on a friend's iPhone 5 he had the same problem as on my iPad 4th gen).

It might be some kinda of corruption on the data, when upgrading the firmware? Or some bug in the iOS 7 codes that makes it understand it wrong the protection type...


Maybe one of those days I will try and restore my iPad and monitor it, see if the iPad doensn't make confusions anymore.

Apr 11, 2014 12:28 AM in response to dstark91

As a matter of fact, I figured something strange in resolving my WiFi connection issue!!!


I have two iPhones ... 5s and 4 ....


I am using my home ADSL modem/router to connect to the internet ....


After setting up my router, which shows a perfect internet connection, I configured WiFi Access Point...


Surprisingly my iPhone 4 connected successfully, but iPhone 5s did not!!!


After hours of trying different configuration, I resolved the problem in the following way:


In my router settings, I changed the WiFi configuration slightly... a very stupid try which worked! I changed the country option in WiFi settings ... I am in Iran, previously I chose Iran as the country, in troubleshooting process I decided to change it to some other country like China ... and yeah!!! it worked .....


Iran is in sanction yet, in iOS 7 and above they have included this sanctioned countries in the condiguration ...


What a shame! I purchased the factory unlocked phone to be able to use it in Iran ... and they limit the functionality even when I paid for it!!!


BTW thanks god they let me lie to them to screw the sanctions!

Apr 23, 2014 1:58 AM in response to dstark91

I had this same problem and I decided to look into my modems settings (http://modem ip here) and I found that my iPad's MAC address (found in Settings>General>About>Wi-Fi Address). I have no idea why it was blocked and it was very simple to unblock. If all else isnt working for you, try this. If this method has already been talked about in this thread, I didn't read everything


Hope it helps.

iOS 7 wifi "unable to join the network"

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