Major Problem with Keyboard Shortcuts in iOS 7

There's a significant issue with keyboard "Shortcuts" after upgrading to iOS 7. If you try to access the shortcuts (Settings > General > Keyboard > Shortcuts), it may not let you and may instead "kill" the Settings app and return you to your home screen (it may let you in at first, but will kick you out after about 30 seconds). I have done a lot of testing and have been on with Apple for about 3 hours (the guy was great, even though we weren't able to fix it yet).

We determined that you may experience this problem if:

1. You are running iOS 7 and either (a) upgraded from iOS 6 to iOS 7, or (b) have restored from a device that either ran iOS 6 or was upgraded to iOS 7


AND

2. if you have turned "On" the option under iCloud to sync "Documents and Data"

The Apple rep was ultimately able to replicate the issue and it was through the testing that we reached the above conclusions. You may be able to go into Shortcuts at first (by tapping the Shortcut button), but after a few minutes it may kick you out and send you to the Home screen. If that happens, you won't be able to get back into the shortcuts. Post here if you experience this issue, or if you have any additional info. Apple is actively looking into it and hopefully we'll get a fix soon.

Posted on Sep 22, 2013 3:12 PM

Reply
93 replies

May 27, 2014 5:40 AM in response to RMSko

Well, I do too have this $@#! problem! And I experienced it the first time with iOS 5 and my iPhone 4 a while or so after I enabeled iCloud!!

Since then I've had two other iPhones, 4s and now 5s. All three of them with the same issue. Both my 4 and 4s became very short lived, and now I'm afraid my 5s will meet the same destiny, getting all hot and battery consuming aswell... 😟


This problem is EXPENSIVE!


I've tried most everything, besides the tip from Allezxandre, which I'll try tomorrow. And I truly hope it'll work!

I'm amazed that Apple haven't done anything to solve this problem over the years!! 😠


Edit/ And yes.. The problem got into my new iMac "27 aswell. Bummer! /Edit

Sep 10, 2014 8:43 AM in response to RMSko

Soooooooo............. I just updated to iOS 7.1.2 ... and this is the first time I've experienced losing all of my Keyboard Shortcuts. Seriously ... Apple hasn't fixed this, or even posted that it's an issue that they are working on???


I just thought to look at my iPad ... still on 7.1.1 ... and all of my Keyboard Shortcuts are there!!!


So, the question is ... how do I get them back onto my iPhone? I've found all sorts of complaints about this, and all sorts of things to try. I wish Apple would post something about this, instead of leaving all of their Users to collaborate and try to find a fix!!!


(Note ... I updated from 7.1.1 to 7.1.2 on my iPhone 5 ... this is the device with the "issues")

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Major Problem with Keyboard Shortcuts in iOS 7

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