HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

Here is how I fixed the problem on my Windows PC:

I had all my media stored on C:\ITUNES and moved it to C:\USERS\PROFILE NAME\MY MUSIC - name of logged in user.

In the settings [Edit/Preferences/Advanced - I unchecked copy files to iTunes Media folder when adding to library and in the Store tab check Automatic Downloads/Music

Also if you move music to another folder in the Edit/Preferences/Advanced make sure you change iTunes media folder location

I found two folders in C:\USERS\PROFILE NAME\MY MUSIC, iTunes and iTunes Media and subfolders that contained duplicate downloaded items. You may have to check each subfolder. Once I moved the media into my iTunes folder the greyed out songs disappeared.

If you don't want to move your music, check these folders and move the media to your current iTunes. In future, you know where they are stored.

The greyed out songs were stored in separate folders other than in iTunes . Also by moving the media to the profile folder I can now play protected songs which I was not able to before.

Note: I don't use iTunes Match

I hope this helps.

I am not sure if this will work but it did for me. In the itunes preferences I went to Advance and I have the my music in the original itunes media folder location. I clicked on the reset button and clicked ok. When I closed itunes and reopened it, the greyed out music was fixed! Hope it works for you.

ittojr

YOU ARE MY HERO! I have been trying to figure out for hours what the heck was up with my music suddenly all being inaccessible to me (like...all the songs I have ever owned. I have them on backup, but still!). Anyway, just wanted to say thanks & let people know that this works!

I need help my Itunes won't sync its grey out unable to sync at all I use a mac book I've restore my iphone 4s twice already but the sync is still grey I noticed in my music on my iphone there an U2 Album that I didnt purchased at all I don't where it came from an I can't remove it I don't know if it the corrupted file that won't let me sync all my music, videos, an apps are removed an I have plenty of space but it not syncing. What else can I do? Please someone help me

I got rid of all of the greys and turned them white and working. Just plug in your iphone, pause any music, and add a new album to your iphone. It began the whole syncing songs process again which proceeded to fill in all of the grey songs which must have failed to sync the first time. Try that.

Hello folks, I found an working solution! it worked for every one I helped for now. apple may not like it but when you don't use iTunes but copytrans from copytrans.net to upload you music to your i device it will work. I don't work for copytrans nor am I in any way connected to them, they just happened to make it possible to upload music to an iPhone, something apple is supposed to supply us with with iTunes

Kind regards

Compieter

I have been struggling with this too. I saw a thread where people were using some app called ifunbox to manage the music in a folder tree, but I got the app and failed with it. So then.... I just started dinking around in itunes and the issue resolved itself. I am not sure exactly what I did other than I went into the sync preferences and unchecked every box except "manage songs... manually'. then I hit sync. Voila! All the songs that were previously ghosted out were now available to play on my iphone. Sorry I can't give better tech advice. I kind of stumbled on this solution and was only half-paying attention to the sequence of the changes I made. All I know is that when I hit sync after unchecking all those boxes about auto-syncing and that, the problem vanished. I hope this helps someone spomewhere.

I accidentally detached my phone while I was synching and a batch of my songs grayed out.

Reset didn't work but…

Fixed in iTunes by:

click Summary

in Options bottom section I toggled Convert higher bit rate songs on and off…

(or you can do it off and on)

this should work…?

best,

--ss

I'm with Alissa. Christy's instructions did it. It's like if they're greyed out they used to be on your phone but are not any longer. When you delete songs from your phone and drag and drop from you computer iTunes library to the "on my device" music section, they reload and go from grey to black and voila.

I had this problem, and got fixed it (temporarily) by deleting all of the songs and reloading them onto my phone. But the next time I synced my phone, there were phantom songs that didn't show up at all on "my device" on iTunes--not even grayed-out. They were ONLY on the device itself. They are unchecked and, strangely, have none of my modifications to their information (like artist alterations, or genre alterations) that I have made through the years (those modifications still show up normally in my music library on iTunes, and the song still shows up unchecked). I can get rid of them by clearing and reloading my songs, and have done this three times already. Different, unchecked songs keep appearing back on my phone though. I have looked through apple forums for over 5 hours searching for a solution, and haven't even been able to find anyone with the same problem. I've tried all of the obvious things (yes, I have sync only checked songs; yes, I have tried manually managing music; yes, I have made sure there are no ongoing downloads; and no, there are no gray circles or anything--the songs are only ON THE PHONE ITSELF and do not display in itunes at all, anywhere). I've also tried most of the weird things (like downloading ifunbox and rummaging around in the purchased folder of my iphone). I even tried switching to mediamonkey, cuz I'm really sick of this and almost ready to toss my phone and laptop out the window and drive to the mall to get new ones. If anyone has heard rumors of this, I'm begging for your help. The problems all started when I was forced to download iTunes 11. I have iOS 7.

Had the same issue, so frustrating. Finally got it; try these steps:

From your phone:

Settings > Music - toggle "Show All Music" to off.

Open music app - identify all songs that are on your device.

Settings > Music - toggle "Show All Music" to on.

From the music app, download songs from iCloud identified in step 2

Settings > General > Usage > Manage Storage > Music > Edit > All Songs > Delete

(Optional) Settings > Cellular - In "Use cellular data for" locate Music App and toggle off.

Settings > Music - toggle "Show All Music" to off.

Sync with iTunes

At which point I had about three quarters of them gone. If there are more remaining:

Download and install iExplorer http://www.macroplant.com/iexplorer/

Plug in device first, then open iExplorer

Delete the iPhone\Media\iTunes_Control folder (you may want to copy this, just in case)

Restart the iPhone / iPad

Start iTunes. Not restore iPhone from back up, select New iPhone (don't worry, you will not lost apps or data on your iPhone doing this)

Sync with iTunes

Got this on my iPad. Tried everything (updating iOS), syncing to library, etc... Fix is simple, as stated above. Delete ghost/greyed out files. Then re-drag them from iTunes. Worked for me.

Thank you.

I put my iPhone 6 in airplane mode, plugged it in again and all the grayed-out songs copied over.

I can't believe such a seemingly invincible problem had such a simple solution. Thanks.

Thankyou RS 🙂 I did this with my 5s and it worked a treat... edited to add I turned my phone off flight mode and they were back