HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

I am so frustrated I am sure someone knows the answer to this question but I have yet to find it. I just upgraded to IOS 7 on my iPhone and I upgraded my iTines to thelatest and greatest version. Now when I connect my phone to iTunes and look at the phone under device I see that there are a number of songs listed...all are greyed out and can not be selected. NONE of these songs are on my iPhone. I AM using iTunes Match and have been since Jan 2013. I had a similar issue with the last upgrades and for the life of me can not remember how I fixed it. I have a feeling that I had to completely eliminate everything from my library which is something that I do not want to do.


Does anyone know of a fix for this problem? I have tried everything that I can think of...from shutting off iTunes Match on my phone from reloading iTunes Match within iTunes. This is what my screen looks like...


User uploaded file


Most but not all of these songs are in my Itunes Music. Originally the all were there but in my attempt to solve the problem I deleted some from my Itunes (on purpose) to see if any individual some was the problem.


No suggestion is silly - I have tried many things - too many to list and I am truly getting desparate. I truly believe that this is an Match issue but I can't find any resolution for the problem. When I take all music off of my phone as it is right now the problem still exists. If I add music the music that is added will be seen in black lettering beside the grey lettering listing...that is in iTunes. I am sorry if I am not making any sense it is easier to show someone than to explain it.


Thank you for any assistance...


oh yes - I am using a Windows XP as my Operating...I know time for an update but my laptop works so well - so far anyway and I hate to invest $ where I don't need it YET. ;-)

iPhone 4S, iOS 7, iTunes version 11 & iTunes Match

Posted on Sep 22, 2013 3:16 PM

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Posted on Oct 3, 2017 5:43 PM

I had "manually manage music and videos" checked on my iphone summary page, to handle a file transfer issue I was having with file sharing. When I unchecked that and it went back to syncing from iTunes, the problem rectified itself.

68 replies

Aug 10, 2015 12:52 PM in response to cybillkd

ok, i had this problem and read through this string. After trying to right click and "download ACC version" of the "ghost" songs, I just clicked in the little round circles and then I noticed that all of the ghost songs starting showing a "timer" and apparently uploading. I don't think the ACC thing had anything to do with it, i don't know if it was some kind of an odd delay or what ?, but everything is synced now

Oct 4, 2015 6:41 PM in response to dfw fence

SO I just saw this thread and needing some help. bare with me as I'm a little iTunes slow. So I elected to use iCloud for my backup which thought meant don't sync up with my PC anymore. a huge amount of songs are greyed out and all references keep saying to sync up or delete. I want these songs so not sure what to do. Any help? I have an iPhone 6 And just did the most recent update. Thanks

Oct 31, 2015 7:23 PM in response to allisonneedshelps

Had the same exact problem but found a very simple solution - Unplug the phone from the computer, make sure the music app on the phone is closed (force stop it) and then plug it back in. Without reopening the app begin copying the songs from itunes onto the phone. You should see a blue progress bar at the top of the screen under the song info showing they are being copied. This bar does not show up if they are not being copied correctly. I have not had a single problem since doing it like this. Hope it works for you as well.

Dec 27, 2015 7:33 PM in response to allisonneedshelps

The advice above WORKED, but for those of you that need a step by step guide, here it is:


* FROM YOUR PHONE go to My music

* Find the song that is grayed out on your Mac's iTunes

* Tap the three dots (...) next to the song (for iPhone 6S). A pop up menu will appear with some options.

* Choose "Delete..." A pop up menu will appear with two options.

* Choose "Remove Download".

* Go to your Mac's iTunes and sync again.

You will see your grayed out songs come to life again.

Dec 27, 2015 7:35 PM in response to dhugg

Hey dhugg, the advice above WORKED, but for those of you that need a step by step guide, here it is:


* FROM YOUR PHONE go to My music

* Find the song that is grayed out on your Mac's iTunes

* Tap the three dots (...) next to the song (for iPhone 6S). A pop up menu will appear with some options.

* Choose "Delete..." A pop up menu will appear with two options.

* Choose "Remove Download".

* Go to your Mac's iTunes and sync again.

You will see your grayed out songs come to life again.

Mar 25, 2016 10:13 AM in response to cybillkd

OK, So not wanting to try any of the solutions other people offered like deleting everything off my phone or downloading an app to fix it, I just tried something that I thought maaaaaybe would work, and it actually did, and it took like 10 minutes, and I'm so happy because I've spent two days trying to will my phone into syncing properly.


- First of all, for this to work you have to have "only include checked songs" (or whatever it actually says) selected.

- From there, I unchecked like 4 songs in my iTunes that had been grayed out in the "on the iPhone" list

- I synced my phone

- I re-checked all of the songs I unchecked (again, only like 4)

- I synced again, and about 1,600 songs started transferring to my iPhone (the ones that were grayed out!)


I ended up doing it again because a couple songs were still grayed out, and it worked just fine again. I'm actually not sure that ALL the grayed out songs are working again, but enough of them are that I am totally convinced that this is the best method for me. If I find another song that's still grayed out, I'll just uncheck it and recheck it, easy peasy.


Hope this helps!



(By the way, I'm using a MacBook Pro, which is another reason I just tried finding my own solution because many of the other solutions were for people using PCs.)

May 21, 2016 3:46 PM in response to youknowwobbles

I may not be the first to post this however, the fix was WAY more simple than anything I have read so far.


MacBook Pro with latest iTunes update


It's a bit tedious but nothing compared to deleting everything (especially if all your greyed out songs were all in one playlist like mine)


make sure phone is not connected to computer.


1. HIGHLIGHT (OR SELECT) GREYED OUT SONGS

2. RIGHT CLICK (TWO FINGER ON TRACK PAD)

3. CLICK "CHECK SELECTION"

4. QUIT & RESTART ITUNE

5. PLUG IN AND SYNC PHONE.


If its just a few songs you can click the 3 dots that show up beside it that brings up the menu options for the selection as well.


Worked for me, hope this helps someone. Cheers.

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HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

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