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HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

I am so frustrated I am sure someone knows the answer to this question but I have yet to find it. I just upgraded to IOS 7 on my iPhone and I upgraded my iTines to thelatest and greatest version. Now when I connect my phone to iTunes and look at the phone under device I see that there are a number of songs listed...all are greyed out and can not be selected. NONE of these songs are on my iPhone. I AM using iTunes Match and have been since Jan 2013. I had a similar issue with the last upgrades and for the life of me can not remember how I fixed it. I have a feeling that I had to completely eliminate everything from my library which is something that I do not want to do.


Does anyone know of a fix for this problem? I have tried everything that I can think of...from shutting off iTunes Match on my phone from reloading iTunes Match within iTunes. This is what my screen looks like...


User uploaded file


Most but not all of these songs are in my Itunes Music. Originally the all were there but in my attempt to solve the problem I deleted some from my Itunes (on purpose) to see if any individual some was the problem.


No suggestion is silly - I have tried many things - too many to list and I am truly getting desparate. I truly believe that this is an Match issue but I can't find any resolution for the problem. When I take all music off of my phone as it is right now the problem still exists. If I add music the music that is added will be seen in black lettering beside the grey lettering listing...that is in iTunes. I am sorry if I am not making any sense it is easier to show someone than to explain it.


Thank you for any assistance...


oh yes - I am using a Windows XP as my Operating...I know time for an update but my laptop works so well - so far anyway and I hate to invest $ where I don't need it YET. ;-)

iPhone 4S, iOS 7, iTunes version 11 & iTunes Match

Posted on Sep 22, 2013 3:16 PM

Reply
68 replies

Sep 7, 2016 3:43 PM in response to cybillkd

Hi people- Actually in some cases (like mine) I think for some reason iTunes is not downloading the file to the iPhone, and rather keeping it in the "cloud."


To fix, I went to Music on my iPhone, selected the red menu in the center (Songs, or artists, etc) then scrolled down and unchecked "Only Downloaded Music"


(Additionally it looks like at the top right you can choose "Show All Music")

Then I could find my missing albums, and they had the magic "Cloud with down arrow" icon next to them. I clicked it and it appeared to have downloaded them locally to the iPHone.

HELP - Greyed Out (Ghost) songs in iTunes Devices iPhone Music

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