Previous 1 2 3 4 5 Next 127 Replies Latest reply: Dec 5, 2014 2:32 PM by kaylou1989 Go to original post Branched to a new discussion.
  • cjl27 Level 1 Level 1

    Don't worry about 14 days, Apple provide a one year warranty on all their products which covers poor workmanship so they should replace it for you. I've had mine for 3 weeks and am taking it in to ask for a replacement on Saturday. What concerns me is the amount of people having the same problem, which leads me to believe it is a design fault. I also have noticed that the screen is looser and more clicky when the handset is warm.

  • Art Dog Ninety Level 1 Level 1

    Apple will replace it but since this is a design flaw, your replacement will eventually heat up enough to pop the screen too. Apple has not used plastic casing since the iPhone 1 or some refer to it as the 2G but remember it had a chrome border covering the edges of the screen.


    Like the iMac designs the Big A likes to use magnets to hold glass in place. The iPhone probably has this same concept. It is too bad they've come up with the most faulty design so far and Apple has yet to publicly acknowledge it. Steve Jobs at least discussed antennae gate. Glass gate has been around with the 4,4s,5,5s, but seems to affect more 5c models than all those other previous ones combined.


    I've accepted it and can get my glass to stop. I have to remove from my black rubber iPhone case that let's the heat out.


    I won't be taking my back again unless the screen totally falls out. It is a shame Apple decided to go cheap. I would have had a 5s if Apple had it in stock the day I purchased this one.


    My glass was popping minutes ago. It's ok now. Just be gentle and let it breath. Goodnight iPhone 5c until we pop again.

  • Reuben Feffer Level 2 Level 2

    Apple replaced my first iPhone 5c, free of charge, outside of its 14 days returns period. So I'm on my second iPhone 5c now. I've had it for 10 days and it's absolutely fine. The screen isn't moving at all, and it feels nice and solid.


    So, maybe it isn't a design fault? Maybe it's a manufacturing fault that affects quite a lot of units, but not all of them?


    That said, if the screen on my second iPhone 5c starts to move and click, within the next year, I will be returning it and asking for a full refund.

  • cjl27 Level 1 Level 1

    When I went to the Genius Bar on the weekend the 'genius' was unable to replicate the popping of the screen, but I explained to him that the problem was much more prominent when the phone is warm and I also showed him a video of the screen clicking away like crazy which I recorded with my iPad. He still didn't seem overly convinced that it was a problem which was annoying, but he kindly replaced the phone anyway, although he did say that if the second phone starts doing the same thing 'it is part of the spec' and they will therefore not replace it again for the same reason. Luckily, whilst it has only been 2 days, the replacement 5c feels solid as a rock and has no creaks. I am hoping that it was just a bad batch and not a design fault. Having said that, if it does start popping again I will be taking it back and demanding a full refund regardless of what the genius says!

  • dramatic_sheep Level 1 Level 1

    Well guys you wont believe this but this has happened AGAIN now to my replacement 5c. Does anyone know what my rights are regarding a refund? because this simply is just not good enough. I am absolutely livid about this. Granted this took 2 months to happen again i am dumbfounded that they can be so careless with their products.

  • cjl27 Level 1 Level 1

    The one year warranty provided by apple covers defects in materials and workmanship. If there is a valid claim, the warranty states that apple will repair, replace or refund the product BUT that is 'at its own discretion' therefore the warranty itself doesn't actually give you any rights as a consumer. The other problem you have is that the warranty does not cover normal wear and tear, therefore you might have a hard time convincing apple that it's a design or manufactural fault especially if you have had the phone for 2 months. Having said that, it is covered by the warranty so I would take it back again and ask nicely that they exercise their discretion to provide you with a refund.


    As for your actual rights, UK law provides that whenever goods are sold there is an implied term that the goods will be of a satisfactory quality and fit for purpose (section 14 Sale of Goods Act 1979). If the phone is not of a satisfactory quality or fit for purpose this is a breach of contract which legally entitles you to a refund.

  • MoltoCreativo Level 1 Level 1

    I had the same problem with my 5c, had it replaced using the 'express replacement service' wich cost me €29,-


    After a few weeks my new 5c has the same clicking noise, i have to say i am dissapointed with my Iphone 5C.

  • John0408 Level 1 Level 1

    I will add myself to the list of Iphone 5C's that have the clicking noise.  I have a white 32gb 5C and I am on my 3rd one for the clicking noise on the screen.  Unfortunately everytime I have had it replaced it seems to be getting worse(kind of wish I would of kept the original).  The first time I had it replaced the tech was clear that this has been an issue since the iphone 5, has to do with tolerances on the phone, and that there is no promise that the next one will not do it.  I am going to try and live it with for now, but I am disappointed in poor craftsmanship of this generation of apple products.  This will most likely be my last Iphone, unfortunately I have 18months before my contract is up!!!

  • dramatic_sheep Level 1 Level 1

    Well guys i officially gave up on the 5c. Took it back to apple yesterday, got my money refunded and bought the 5s instead. Having two phones doing this in a row cant be a coincidence. Much happier with the 5s it feels like its a much more solid, well made phone so i will be sticking with this

  • Lexiepex Level 6 Level 6
    Mac OS X

    how is the 5s?

  • dramatic_sheep Level 1 Level 1

    It feels a lot more solid and well built than the 5c even though the guy at the genius bar was assuring me their build quality is exactly the same. In all honesty im sad i just didnt go with the 5s to begin with.

  • andreafrompn Level 1 Level 1

    I had the same problem with my yellow iPhone 5c. I called AppleCare and they told me to return the iPhone; they sent me a new one: it has the same problem. I'm very disappointed... What should I do? Is it possible, here, in Europe, to exchange it with the 5s? I don't know really what to do...

  • felipermacedo Level 1 Level 1


    check the SIM card tray.

    My 5c was with this same problem. I talked with the folks at Apple, take me to recommend a technical assistance. But I realized that if I pull out the tray, the glass was no longer the sound of "click" when put back the tray, the noise returned.

    So this is a possible solution. the SIM card tray, keeping it as far away from the glass. It is much smaller than 1 mm thing. In my case I believe it is because of the heat. Almost 35 º C every day of the summer. But there may be other causes and other solutions, if the sound is in direction of volume buttons


    I hope this help and sorry my bad english

  • Dogrob Level 1 Level 1

    I originally got a blue iphone 5c, had a clicking from the bottom left of screen when any pressure applied to it. Got it replaced by carphone warehouse and got another blue one which started clicking on the right side after 3 days! Went in and got it replaced again with a green one in the hope that a change of colour might help... Its a long shot but you never know

  • Dogrob Level 1 Level 1

    I also have to add that in the past I have had loads of problems with apple phones, went through 3 iphone 4s and 4 iphone 5! Why I bought another iPhone is beyond comprehension but I am addicted to the OS I think, and the thought of setting up a new type of OS fills me with dread

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