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geraldfromla quinta Level 1 Level 1

Apple TV upgraded with iOS7 (latest update) but movie rentals do not show up in Main Menu "Movies" as they did previously. Once played or stopped when playing they disappear. When you try to rent again the dialogue says it was previously rented, go to Setting, General, Downloads to retrieve. There is no Downloads.

Also can not pause movie rentals but can pause TV Shows and all previews.

Any suggestions?


Apple TV, iOS 5.1
Reply by USMCLM on Sep 28, 2013 6:03 AM Helpful

Updated

Signed out of iTunes and iCloud

Unplugged Apple TV and waited 30 seconds

 

Everything back to normal!

 

Why is it that Apple cannot answer these questions themselves?

All replies

  • Hackman84 Level 1 Level 1

    Hi, same problem here!

    I watched World War Z (rental) until the last 20 minutes, then went to menu and now I get the same message. Never had that problem before. Clicking on rent again give the message to go to settings and download it. Using the "check for rentals" button in settings just load forever without any results.

    PS: 24h rental period was still running, so it's not that.

     

    How can I fix this?

    THX

  • ssmjpg Level 1 Level 1

    I have the same problem. Rented movie for my son last night. We watched half of it now I cannot see it under movies and it does not show up under check for rentals.

     

    Needs to be resolved.

  • geraldfromla quinta Level 1 Level 1

    Performed a reset for the Apple TV, that did not resolve the issue. Also tried Check for Rentals but that only resulted in the spinning wheel. Has anyone contacted Apple directly regards these issues?

  • Will_Tom Level 1 Level 1

    We have the same problem. Nothing seems to work. We've tried a hard reset, restart within the apple tv itself. I've tried to find the rental on my iMac, iPad etc. so I can stream it back to my apple tv - but nothing. The money has been taken from my account, and it shows on my itunes purchase history, but I've only managed to watch 60 mins of a 2 hour film!!! FFS

  • ssmjpg Level 1 Level 1

    I emailed what I thought was person at apple and got the iTunes dude instead. He refunded my purchase but could not help with the answer as to why we cannot access movies. Gave me these contacts. I am emailing

     

    For this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case. To find the appropriate phone number, please visit:


    Contacting Apple for support and service

    http://support.apple.com/kb/HE57


    Another option is to describe your issue on our website. After you have described the issue on our website, you can arrange for an Apple Advisor to call you. You can receive a phone call now or you can make an appointment to have an Apple Advisor call you at a more convenient time. To explore this option, please visit Express Lane:


  • ssmjpg Level 1 Level 1

    I have apple support online and let them now several of us have this problem. He suggested signing out of iTunes and back in which I have done already prior to the call in addition to trying to reset device which Quinta had already tried above. I informed him that none of these things work and that several of us feel it is related to update. He was at a loss and said he would investigate with his superiors and get back to me. Will keep you posted.

  • Will_Tom Level 1 Level 1

    I've just had a new update (I already had one a few days ago) appear on my apple tv (3rd gen). It took approx 10 mins to do its thing, but it hasn't solved the problem. I'm not sure what the update was for.

  • Will_Tom Level 1 Level 1

    Just a final FYI, I logged out of iTunes, iCloud, and then did a hard reset. I've now rebooted and logged back into iTunes and I suddenly have my rental back. Hope this helps guys

  • ssmjpg Level 1 Level 1

    Thanks Tom. I see there is another update as you suggested. I will try the same.

  • Will_Tom Level 1 Level 1

    Good luck. Hope it fixes things

  • Ruthmd Level 1 Level 1

    Thanks.  It worked for us..

  • vinsonm2000 Level 1 Level 1

    Same issue with me. World War Z. Stopped about midway through. When I go to Settings and iTunes Store it just sits there and loads and loads and loads...

  • vinsonm2000 Level 1 Level 1

    Me too.

  • USMCLM Level 1 Level 1

    Updated

    Signed out of iTunes and iCloud

    Unplugged Apple TV and waited 30 seconds

     

    Everything back to normal!

     

    Why is it that Apple cannot answer these questions themselves?

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