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BrandonD. Author

Level 1

1 points

iPhone 5s Power Button Loose/Rattling Noise

Today I had scheduled a Genius Bar appointment for my loose rattling power button. I can hear it rattle when I record video and move around, the video even records the sound and it interferes with the video. It is also bothersome, in general, to have a rattling noise on my phone. The "genius" had me unlock the phone (since I have a passcode/fingerprint I.D) and he took it to the back to take a look at it, came back and said there's nothing wrong and that it's the "vibrating motor." Yeah, sure. I place my finger on the power button and move my phone and it has 0 rattling, when I let go it rattles like a maraca. I then asked him if he could open it and try and fix it for me, and he told me that he had just opened it and everything checked out fine. Another lie, he gave me my phone back unlocked and into my settings. If he opened it it would have been turned off, and on again which would request my passcode which he doesn't have. My previous iPhone 3/4S/5 has never done this and I see it as a simple fix if they were to really open it. I have fully purchased a new iPhone every year for the past 3 years and when I encounter a problem I'm lied to and told there is nothing I can do about it. I'll be scheduling another appointment soon in hopes I get a different employee that will actually help me.

What I want to know is, is there a fix to this?
When I take videos it captures the rattling noises ruining the video.

iPhone 5s, iOS 7

Posted on Sep 22, 2013 9:46 PM

484 replies

Mar 11, 2014 2:48 AM in response to BrandonD.

Dear Apple team,

My name is Nader FARID, I bought an iphone 5S White/Grey 32GB about a month ago from apple.com USA online and it was shipped to Brooklin in New York.

A friend brought it to me to where I am located in Cairo Egypt.

The phone was totally sealed but when unpacked the phone I started using it I found the power button very loose and it makes even a vibration sound then the phone vibrates.

My question is, If I sent to apple store it with a friend of mine who is travelling to Dubai UAE, can it be fixed or replaced?

My contacts:

==========

Name : Nader FARID

E-mail address : naderfarid@yahoo.com

Phone number : +2 0122 1997 113

Appreciate your response.

Waiting for your feedback.

Thanks in advance.

Apr 24, 2014 1:07 PM in response to jonchild

https://www.youtube.com/watch?v=Q300jahHUMs&feature=youtu.be

Apr 24, 2014 1:08 PM in response to BrandonD.

https://www.youtube.com/watch?v=Q300jahHUMs&feature=youtu.be

Apr 27, 2014 9:47 PM in response to BrandonD.

Sleep/Wake Button Replacement Program

Go to apple.com/support and click the Sleep/Wake button replacement program.

Customers who have already paid for a replacement can use the same site/location to request a refund.

Apr 28, 2014 7:46 AM in response to Dirty Vegas

Yeah that's for the iPhone 5, not for the actual iPhone 5s!

May 18, 2014 10:06 AM in response to Ben Luxembourg

hey ben! i noticed that you had the same problem as me.... did the phone manage to repair it self or it keeps rattling? thanks a lot for everything, i hope this gets repaired by itself...

May 18, 2014 10:58 AM in response to MARTINI_manda

Hello MARTINI_manda

The iPhone still rattles, but meanwhile I don't notice the noise. I got accustomed to it. I always buy a case which covers also the sleep/wake-button, then the noise is less hearable, but I cannot do anything against the camera rattling. This is sadly a production fault.

I hope this could help you.

P.S. What you could do, is that you put a little piece of paper between the button and the iPhone itself. I tried it and the noise is less hearable, but you see the paper (depends on the size) if you haven't a case.

May 18, 2014 11:36 AM in response to Ben Luxembourg

thanks a lot! i think i will buy a good case... see you!

May 18, 2014 11:42 AM in response to Ben Luxembourg

i just have one more thing to say. I compared the noise between my 5s and my 4 and both of them sound but the iphone 5s much more. Did you do any type of comparasion such as mine? i´ve been thinking about the possibility of having a more noisy sound than yours, just because mine sounds like a drum

May 18, 2014 11:50 AM in response to MARTINI_manda

No problem.

I own the Apple Case and also the Spigen Ultra Hybrid. Now I would buy the Contour Kate Spade Case. I would put a piece of paper between the button and the phone. It's better. 😉

Spigen Ultra Hybrid:
http://www.spigen.com/brands/apple/iphone/iphone-5s/iphone-5s-5-case-ultra-hybri d.html

The other cases will find you in the Apple Online Store.

Bye bye.

May 18, 2014 11:55 AM in response to MARTINI_manda

I also have a iPod touch 5G and my father has the 4S and both rattles, but less as the 5s do. When I tap really hard on the 5s it rattles like a drum, but you don't always do that?

I think we need to live with this problem. Apple is a good brand and faults are nowadays unfortenately no more rarity.

Jul 27, 2014 8:50 PM in response to BrandonD.

I just got my iPhone 5s in gold 3 days ago. It rattles too. There's nothing wrong with it, it's not faulty. It just bothers me because of my OCD But the same thing happened to my iPod 5. I think all the models of Apple 5th generation devices have this problem; except for the 5c

Jul 30, 2014 8:28 AM in response to frannycapponi

If i were you id get it sent in for repair, its pointless having something that is broke 😐. Also make sure you do it before your warranty runs out!

sokratus

Level 1

5 points

Sep 25, 2014 7:51 PM in response to BrandonD.

Got my iPhone 5s Gold 16GB on Monday 22nd Oct 2014. First of I had the problem of rattling thud of the battery. I took it to apple and they said its normal, but no its not normal. Then I somehow fixed the battery problem myself. As I was doing research about the battery problem, I found out about this rattling power button thingy. I felt mine and it was bit loose too! Holy fak! I took a video while shaking it gently to vigorously and the video picked it all up. It was like few beans rattling in a small container, exactly the way most the people who posted their videos on youtube. I'm in a pickle now, its been more than a year since this phone and I still don't see any programs launched by apple to fix this so does that mean there literally nothing I can do to fix it? I tried blowing in it and stuff, it works for a while but after few minutes you are back to square one. I do not like or want to an extra stupid cover on my phone, so I guess I'll just have to live with it? Can we really not do something about this guys?

Oct 27, 2014 11:28 AM in response to adipatel

I bought Iphone 5s on 25/10/2014 which was manufactured in June 2014 and sadly It also has same problem of loose power button

iPhone 5s Power Button Loose/Rattling Noise