Addresses not showing in contacts

Upgraded to iOS 7 and have experinced an issue with one of our users. In all of the contacts, no addresses are listed. Funny thing is we can search by any part of the address string (zip code, street name, city, etc.) and contact shows up. But when we open the contact no address is listed.


Hardware: iPhone 5

Software: iOS 7

Contacts are from Exchange 2008


Anyone experience this yet?

iMac, OS X Mountain Lion (10.8.4)

Posted on Sep 23, 2013 10:58 AM

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Posted on Apr 7, 2014 10:49 AM

OK, so I had all the same problems as above and found a solution I haven't seen on here. I went to Settings>Mail, Contacts, Calendars and scrolled down to Contacts. Just below Contacts and above Calendars there is an option to "Import SIM Contacts." When I selected this, my Exchange account was one of two options (the other was Facebook?). I clicked on this and in <1 second all my addresses, work, home and "other", showed up in Contacts! I've searched all the contacts I was having problems with, and it looks to be universal! Give it a shot!

34 replies

Jan 2, 2014 1:28 PM in response to jimga99

For me, looks like the iphone 5s shows a "business or work" address, but not the "home" address (which is what I needed to show up on my iphone). I went back to my people/contacts in Outlook or OWA and sure enough, my contact had a "business" address of "United States of America". I deleted the United States of America and my home address showed up on my iPhone!


Yes!

Jan 2, 2014 2:20 PM in response to iSolutions, LLC

Aha, looks like getting somewhere, well done. BTW I am using Exchange sync only.


For the records that don’t have the address on the iPhone, a consistent factor is that the addresses missing are mainly home addresses.


My first attempt was to add another address (business) on the iPhone record and miraculously the home address appeared (twice)


On another contact, like you, there was a business address that just had United Kingdom in it. I deleted that address and then the home address appeared on the phone;


Looks like Apple have somehow cocked up the sync in the last upgrade.


However, I have over 4000 contacts on my iPhone and I am not going through them all to try and resolve their **** up, so, hopefully, they will work out a fix soon, and in the meantime I will now know how to make the home address appear for the odd contact that I come across.

Jan 2, 2014 3:24 PM in response to iSolutions, LLC

A little more playing makes me think that it is not a sync problem.


If I put iPhone into airplane mode and do the "delete United Kingdom" trick, the home address magically appears, so it seems all the record info does sync to the phone but is just not displayed if there is an address field that only includes the country.


So seems like an iPhone contacts application bug!!!


OK Apple, how many more clues do you need? Would be good to see a fix soon please.

Jul 12, 2014 1:41 PM in response to Bruce Gondry

Same problem- some home addresses show with Macbook air but not with iPhone or iPad. Where addresses are missing, Work address field shows country even though there is no work address. If I edit/reenter the country in the work address, the home address appears and the work address disappears. I have to do this for each home address that is missing, not ideal but better than nothing. Hope this helps.

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Addresses not showing in contacts

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