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Since upgrading to iOS7 many Outlook contacts addresses do no sync to my iPhone 4S.

Since upgrading to iOS7, many Outlook contact addresses will not sync to my iPhone 4S.

iPhone 4S, iOS 6

Posted on Sep 23, 2013 12:00 PM

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85 replies

Sep 24, 2013 11:53 AM in response to ChrisJ4203

I have now done the restore procedure you recommended. It didn't solve the problem. As you may recall, it's only some of my contact addresses that don't show up on the iPhones. So I went back into Outlook and fiddled around. What I found is this: if I have a home address for a contact, I select business address (which is blank) and save; then I re-open the contact and select the home address again and save; now the address will sync to my iPhone. I guess I'll have to go through the whole list and play that game.

Sep 25, 2013 11:29 AM in response to tsaainta

The exact same thing has happened to me. I have an iPhone 5 which is now running ios7. I sync my contacts using iTunes with my contacts in a Mac contacts DB. I discovered today (at the post office where I was trying to mail a package to someone - 😠) that most of my contacts have the addresses missing. The addresses are still correct on my Mac, but they are not syncing over to the phone. Phone numbers and email addresses seem to be OK. It's just the addresses. If I have both a work and a home address, only one has synced - for some it is home, for others it is work. Most of my contacts have only one address, and that is now missing on the phone.


I also have a 1st gen iPad, which is running ios5. I sync that to my Mac as well, and the contacts are syncing over just fine.


So I conclude (as did tsaainta) that this is an ios7 bug.

Sep 25, 2013 12:26 PM in response to ChrisJ4203

I would suggest that Wendy's experience supports the idea of an iOS7 bug. iOS7 is the only thing we have in common between our two systems, yet we have the same symptoms. Chris, as I understand you, you also sync your iPhones with Outlook. Have you actually looked through all of your contacts on your iPhone(s) to be sure that none are missing their addresses?

Sep 25, 2013 12:59 PM in response to ChrisJ4203

I'm surprised that you would draw that conclusion. I come to the opposite conclusion.


tsaainta syncs Outlook contacts to iPhone with no issues until upgrading to iOS7. Wendy syncs Mac contacts to iPhone with no issues until upgrading to iOS7. The common denominator is iOS7. You are correct that we use "two completely different apps on different platforms" and those apps on those platforms are NOT having the problem. The common one (the iPhone with iOS7) is where the problem occurs.


Also, remember that my iPad - which I cannot upgrade to iOS7 because it is a 1st gen platform - is still syncing properly, the way my iPhone did until the iOS 7 upgrade.

Sep 25, 2013 2:53 PM in response to tsaainta

tsaainta, for what it's worth, I now have it fixed, although I'm not sure if it will work for you. I found another post about the same issue here: https://discussions.apple.com/thread/5358170?answerId=23163486022#23163486022&ac_cid=tw123456#23163486


Even though I have been syncing with iTunes, I set up iCloud to try that. Same issue with missing the addresses. So I followed the advice of the other poster and removed all the contacts from iCloud and did a re-sync. They came over correctly now, with the addresses.


Also, just because I didn't want iCloud to have my contacts, I un-did the iCloud and went back to the iTunes sync and it now works fine for me.)


Good luck.

Sep 25, 2013 2:58 PM in response to WendyRobin

While I agree that iOS is a common denominator, the method used for syncing is different. I'm glad to read in the other post that you got it corrected. You did not indicate that you were using iCloud (at least I don't remember that) in the earlier post, and I'm not sure if tsaainta did either. That could have been a common denominator as well.


Good to see that it works, and I'm saving the conversation to linked in case someone else reports this problem. Great find on your part.

Sep 25, 2013 3:51 PM in response to ChrisJ4203

Chris, count me in as another person who started having this problem only after upgrading to iOS7. And, like tsaainta, I am using Outlook, but with an iPhone5. New contacts created in Outlook after the upgrade will sync completely, but those created before leave the address field empty. And I believe WendyRobin had the problem before she starting attempting to solve it with iCloud, so we can't factor iCloud into causing the problem. WendyRobin, were you able to resolve the problem without using iCloud? I too am not interesting in having all my contacts into iCloud. Thanks.

Since upgrading to iOS7 many Outlook contacts addresses do no sync to my iPhone 4S.

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