Previous 1 2 3 Next 292 Replies Latest reply: Dec 16, 2014 11:37 AM by Hans OG Branched to a new discussion.
Markbp Level 1 Level 1 (0 points)

Since upgrading to IOS 7 on my Iphone 4s there seems to be problems with the proximity sensor.  Taking calls with handset no longer locks the screen and contact with face inadvertently presses keypad numbers resulting in dial tomes mid call.  Never had this issue with IOS 6. Is there a setting I can change to rectify this or will I need to wait for next update of IO7 and the problem is sorted.

iPhone 4S, iOS 7
  • rweggert Level 1 Level 1 (0 points)

    You are correct!  The proximity sensor no longer works with IOS7!  I have 10 iPhones in my office including versions 4, 4S and 5.  The sensor is now disabled on every phone.  If you manually cover the sensor, you can still easily touch any phone setting with your cheek when making a call.  On virtually every call, I end up pressing the Face Time button.  A major bug ....

  • Lawrence Finch Level 7 Level 7 (27,565 points)

    My iPhone 4S with iOS 7 has no such problem. If I cover the sensor with my finger or my face the screen blanks and stops responding. The usual solution to this problem is to remove the case from the phone.


    You can also try rebooting the phone, or Settings/General/Reset - Reset all settings.

  • rweggert Level 1 Level 1 (0 points)

    I tried rebooting every phone and the sensor was still disabled.  I then rebooted them all a second time and now the sensor is working.  Strange - but successful!  Thanks!

  • ramiba Level 1 Level 1 (0 points)

    I tried rebooting my iphone 4 several times, yet the proximity sensor still does not work. I don't use a case so this is definitely not the problem. It is really frustrating, as making calls is a real hassle now...If anyone knows how to fix this that'd be greatly appreciated! Thanks!

  • rweggert Level 1 Level 1 (0 points)

    Are you actually rebooting and not just powering off?  Hold the Home button and Power button down at the same time for about 10 seconds until your screen goes blank.  I had to do this twice on each phone for the proximity sensor to start working again. 

  • Lawrence Finch Level 7 Level 7 (27,565 points)

    Did you try Reset All Settings?

  • ramiba Level 1 Level 1 (0 points)

    I rebooted (not just powering off) and reset all settings several time, but the issue persists

  • hardikag Level 1 Level 1 (0 points)

    Even me and my friends are facing this problem we all have iphone 5 and after updating to ios 7 the sensor started malfunctioning, during the call because sensor is not working call goes on hold or new call is automatically added etc.

    And there are a **** lot of call failures in ios 7.

    Please resolve this issue.

  • benvolio1979 Level 1 Level 1 (0 points)

    Have Iphone 5 and 4s with no cases and both having issues! I know these issues very well as the iPhone 4S I had actually got replaced by Apple because it was so bad and now the problem is back. I have tried all the tips and tricks and nothing has worked. 4 out if 5 calls I have accessed the phone with my cheek inadvertently!! Sooooo disappointed in APPLE once again. Not an acceptable issue as THIS IS A PHONE!

  • milandc Level 1 Level 1 (0 points)

    Same issue here. iPhone 5, iOS 7. I don't know if this problem was before, because this is already replaced phone and I put iOS 7 in it at once.


    It's interesting that sometime it works at the begining, but during the call it turn the display on, and than I start to push things like mute, add new call... Sometimes it doesn't work at all, and also sometimes, it kind of work. It turn off display, but than after few seconds it turn off display, but it is kind of dimmed, and than you can also push on it.


    I don't know should I send my phone to replacement again (there is no apple store in my city), or this is some software issue?


    I tried reeboot few times but doesn't work.

  • NN2RL Level 1 Level 1 (0 points)

    Same problem here on my iPhone 4s. Come on Apple -- FIX this!

  • lognime Level 1 Level 1 (0 points)

    i have same problem with proximity sensor ios 7 in iPhone 4 when i work with ios 6 i don't have problem with him


    someone to know decision?

  • Lawrence Finch Level 7 Level 7 (27,565 points)

    Some people have resolved it with a reboot, and others by Reset All Settings in Settings/General/Reset. And others by removing the case.

  • NN2RL Level 1 Level 1 (0 points)

    If we were to do the 'Reset All Settings' does this mean we have to re-enter all email accounts and passwords???

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