iTunes 11.1 freezing constantly.

iTunes 11.1 is freezing constantly. I have to force quit. I then run Disk Utility to repair permissions on the volume and it finds a ton of incorrect iTunes permission. When I open iTunes again, it freezes and changes the permissions again. It doesn't seem to matter what I am trying to do in iTunes.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Sep 24, 2013 5:49 AM

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80 replies

Nov 6, 2013 9:56 AM in response to Mike S P

Itunes freezes up for me almost immediatly after it starts up, usually after the cloud has updated. To the point of not being able to click on anything and having to force the program shut.I did run it in safe mode and the problems did stop so Itunes Support suggests that it may be a third party plug in. My question is, how am I supposed to identify third party plug-ins? The author for all of my plug ins seems to be Apple? Especially since I have not installed anything to my computer except the Itunes update to 11.1. I'm on Windows 7.

Nov 23, 2013 8:37 AM in response to Mike S P

I am having the same problem.


iTunes works fine for a while but later it stops recognizing when my iPhone or iPad has been connected to the USB port. I have to quit iTunes then to get it working again but always have to force it to quit because it stops responding when quitting. It has happened times in a single day. I think Apple has reduced their QA/QC efforts before releasing an update. I am running Mavericks

Nov 23, 2013 11:28 AM in response to Mike S P

As best I can figure a lot of this freezing problem is due to the way iTunes Match works (or doesn't) with Apple's servers. I am guessing, but seems that when iTunes starts the time duration for iTunes to communicate back and forth with the servers is so long that the beachbal just comes up and seems to spin forever -- or for a lot longer than just a few minutes.


The following has worked for me in past -- at least temporarily. (I am running latest iTunes on Mavericks.)


  • As soon as I launch iTunes I quickly "Turn Off iTunes Match" (if I wait even 2 seconds iTunes freezes)
  • Then I "Update Genius", and wait till that process is done. (It usually finishes OK.)
  • Then "Turn On Itunes Match". Again, this process then usually finishes OK after havng done the "Update Genius" first.


Hope this helps at least some folks.


But sure wish Apple would "fix" this problem. It is a huge pain !!!

Nov 23, 2013 11:55 AM in response to Mike S P

Mine was freezing a ton especially when streaming to my ATV3. I read either in this thread or a similar thread that turning off the wifi syncing for any iOS devices helped. I had 5 devices set up for wifi syncing. I've disabled all of them and haven't had an issue with iTunes freezing again (almost 2.5 weeks since I did that). It's not really a fix but it was a workaround for me.

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iTunes 11.1 freezing constantly.

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