Unknown email appears on iCloud restore (ios 7, iPhone 5)

Hi joechurch, hope this helps!! I was seeing the exact same issue when I tried restoring my latest iCloud backup to a new iPhone. After some digging, mphil513 was actually correct with the suggestion that it might be purchased content transfered to the phone manually through iTunes. I understand you mentioned the way you get music will not cause issues for you, but it's worth a shot.

What I did was go to my song library from iTunes. Right-click any of the column titles, and select "Purchase Date". I then sorted by Purchase Date, and lo and behold, I had one song and one album which listed a purchase date. I import all my music files into iTunes since they are... purchased... outside iTunes. Right-click the songs, Get Info, and I saw two Apple ID's which matched the two Apple ID's I was prompted for in the restore.

Looks like Apple remembers which content is "purchased" when your device is being backed up. So when doing a restore, Apple tries to re-download that content directly from the Apple Store. When we cancel the prompt, the phone says "Some items could not be downloaded. If they are on your computer, you can restore them by syncing with iTunes" which is exactly what I do anyway!

Hey joechurch!

I too am having this issue. It is so weird. I have seen it now a couple of times, once i got stuck in an infinite loop where the unkown email (it looks like a chinese name and I think its a Yaho or Gmail address-sorry I didn't think to write it down. So what happened recently was that I cracked my screen, yes I was mad at myself for being such a klutz. I recently just got a new iphone5, they switched it out for free @ the Mac store because it is still under warranty-it was just shutting down randomly and doing other weird things & some of the behavior occured when the tech was looking at it. Anyway my lifeproof case was just sent back for warranty repair, hopefully that comes back soon.

So here is what I did; I went to the Mac store and when I arrived I did an iCloud backup at 2:40pm totday. She switched it out and I all I did was sign in with my Appleid, no items were restored from a back up and I was also back on iOS 6.x.x. So I brought it home just now plugged it into my MacBook Pro and iTunes popped up. I chose restore and a pop up dialog box showed my option as cancel and Update and Restore from a backup-or something similar. iTunes updated my iOS to 7.x.x and then asked me what backup I wanted to use. There was my 2:40pm backup, I chose that. right after that it had a sign into my appleid with some chinese email address pre-filled in the box. Luckily there was a skip option at the top right corner of the page. It has just finished the restore and now it has the iCloud Keychain page, the new feature. I have chosen "Approve from other device" and a Keychain approval box just poped up on my MacBook. I approved the device requesting approval and looks like I'm good to go. I"m now at the Welcome to iPhone "Get Started" page. And all is done!

So again that weird email did not present a problem this time. I'm going to look for a piece of music that may have two appleids associated with ti.

I'm getting this email now on a dialog page asking for my Apple ID Password. The email pre-filled is: "xingfu_qingting@yahoo.com.cn"

So this is very weird.

I too found the Apple ID on a mp3 that is in my library recently so that's where they pulled it from.

Exactly same to me. My new ophone 5s keeps on asking me to punch password for unknown email address I haven't heard of.

I will give it a try with madcow_87's suggestion setting it as a new and see what happens.

Regardless whetehr it works for me or not, I'm more concerned that someone else's email address/account is somehow connected to my phone or icloud account. My phone and icloud literally knows everything about me and I do not want to imagine someone else sees that.

Thanks qaisqm....I did just as you wrote it..and puf..done!!

I found some songs that I downloaded from internet, an there is that strange itunes id..

I searched with purchased date...

Thanks again

You were correct! I deleted the music from my phone, and when I restored it, I never got the screen suggesting that I needed to enter a stranger's Apple ID and password to backup from iCloud.

I had the same issue today with both my iphone and ipad. I called Apple even though I was out of warranty and was told to just keep hitting skip and that they didn't know why it happened. I have no idea where these other emails could have come from, but am disturbed that they are on my phone and pad.

Happened to me as well since the beta versions of iOS7. I thought it was a bug in the beta but i just restored my phone and same thing happend now, difference is i got asked 3 times in a row but the weird thing is.

I know all 3 of the random emails, they are people i know (but not my friends, not in my contact book), its basically friends of friends of friends. I have never emailed of spoken to them ever thru my iphone or any apple device. And its always the same 3 emails, since beta 1 of ios7.

You just need to follow the procedure..

1. Go in yours itunes library (music).

2. Right-click any of the column titles, and select "Purchase Date"

3.then sorted songs by Purchase Date

4.You will see some songs with purchased date that dont belong to you. Go right click on that song(s) and choose Get Info and You will see that unknown itunes id.

Thats happend because you shared some music between your friends, and some of them were bought that song via Itunes - and automatically itunes add theirs id to songs...so IOS 7 ask you for that id and password so he can recovered for you (to download/restore again for you).

You just delete that song, and you will never again ask for strange itunes id and password.

same has happened to me

I broke my old iphone and my dad gave me his old one, i restored it to factory settings and then set about putting my icloud recoery on, I signed into to my apple id and icloud, then i got to a terms and conditions page which I agreed to.

HOWEVER and here is the problem, after a small wait of 'it may take a few minutes to set up your apple id' i am presented with a screen saying choose your backup, with various dates on it. I click on the latest one, and it it says
"enter the apple id password for 'email address' to use for store purchases (including the appstore) iTunes store, and iBooks store"
problem is, the email address isn't one i own, i have never seen this email address before in my life it certainly doesnt belong to me, or anybody I know, and I am really rather concerend as all of my backups are in this persons email from aol...

HELP!

Hi everyone,

Thanks so much for this post! The guy in the Apple store had no clue and reading this, I was able to figure out why I was seeing so many email addresses.

Just a tip: If you have brought in songs from outside of iTunes and don't want to delete them, I highlighted all the tracks, selected "create AAC version" and then deleted the originals. When I went back to "Get info" on any of the AAC-created tracks, there was no email address associated.

ok. the problem isnt from iphone 5 exactly. this problem occure on any iphone that has been jailbreaked... Appstore app downloaded from ''random website'' are linked to the email adress of the person who perchased it first before they were upload to a random website. When you made your last icloud backup those app where saved in the back up and after a restore your iphone is asking for the password of those unkown email adress to be able to redownload those app again... just use the ignore option under the password case to pass through all those unknown email adress and you'll be able to download your iphoe backup. When the backup is done, all apps are going to ask those password again, just cancel and delete them after and you'll be ok. After all your apps are downloaded make a icloud backup without any hacked app and your next backup up is going to be OK