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What to do about broken WiFi on iPhone 4S after iOS 7 update?

Several iPhone 4S owners have noticed a problem with their WiFi not working after upgrading to iOS 7.


It appears to be both a software problem (our phones have been working for nearly two years with WiFi being just fine before the upgrade) and hardware problem (it gets partially better when the iPhone is chilled (physically).


My particular symptoms:


iPhone boots off spontaneously.

Diagnostics showing several panics with a debugger message of "WDT timeout" or "panic" listing kernel_task as the panicked task.

WiFi switch is disabled and set to "Off", can only be enabled by refridgerating the iPhone and rebooting (possibly needing to reset network settings).

When WiFi can be enabled, it repeatedly drops the signal.

If the iPhone isn't cool, Settings freezes up in the WiFi settings and, to a lesser amount, in the Cellular settings.

Once the iPhone warms up, the problems begin anew.


So the question is what can we practically do now? Is there any use calling Apple support (for out of warranty devices), should we take it in to an Apple store (for a not-too-expensive repair), should we take it to a local phone reapir shop (is this the type of thing they can repair and what does that usually cost/how long does it take), is there any reason to expect a software fix, or need we basically resort to exchanging our phones in for new ones?

iPhone 4S, iOS 7, 16 GB

Posted on Sep 25, 2013 2:45 PM

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70 replies

Jun 13, 2014 1:43 PM in response to Mac OS XP

I have had my phone a year. I downloaded an Apple update a few days ago. Today my text messaging showed a new message even after I had read and replied to message. I restarted my phone. I noticed the WiFi was not working after restart. I reset Network and reset phone to factory. Nothing has worked. Phone is now in the freezer!! We shall see...

Jul 6, 2014 9:05 AM in response to Mac OS XP

Same issue here. 4S phone that randomly stopped locating any wi-fi network. It had not been updated to ios 7. After the constant battery drain and excess data usage charges, I took it to the Genius Bar. I was told it may be an issue with the antannea and they would take a look at it, try to tighten the wires and see if it would fix the issue. The Tech told me that they were unable to fix the wi-fi issue and advised that it must have been dropped causing the wires to move. I was adamant that the phone was not, and never has been dropped. The answer I got was 'it must be excessive movement than". Define excessive? I was then told the phone was out of warranty and would need to be replaced. I left the store without a new phone as I needed to discuss with my husband (it was his phone having issues). When I got home and gave him his phone, it now has a 'vibrating' image on the screen, going into Settings freezes, you can not get into the wi-fi section to shut it off to avoid the battery drain and texts do not send without a hard reset. I spent 45 mins on hold with Apple last night as the store is 1.5 hours away - one way. After being disconnected twice, I gave up for the night. I contacted Apple again this morning, was told it was merely a coincidence that the other issues began after the "service" done by the Tech, had me restore as new to see if the problems continued. They did. Now I have to again, restore from the backup and know there will be no changes. I have literally lost 3 days of my holiday weekend trying to resolve these issues and am frustrated beyond belief.

What to do about broken WiFi on iPhone 4S after iOS 7 update?

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