Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPlay with AirServer connectivity problem

Updated to IOS 7 and now I am having mirroring issues with AirServer. I have been using AirServer for approximately 6 weeks teaching in a 7th grade Math classroom. I connect and disconnect multiple times per class period and never had a problem until I updated my iPad to IOS 7 last week. Now, after 3 or 4 connect/disconnects, the next time I attempt to connect, it will not mirror the iPad. I have to hard reset the iPad to get it to work again. The iPad appears to be connected but everything on the iPad slows down considerably and AirPlay does not start on the computer. I reproduced the same exact problem on an iPad Mini that also has been updated to IOS 7. Also, I have the latest version of AirServer on the computer. I had absolutely no connectivity problems prior to upgrading to IOS 7. Thanks for any help you can provide.

iPad, iOS 7

Posted on Sep 26, 2013 12:19 PM

Reply
74 replies

Oct 23, 2013 1:24 PM in response to ceb2652

This is an iOS 7 AirPlay mirroring bug.

Exact same results when using an Apple TV instead of AirServer.

The iPad automatically drops its mirroring session 45 seconds after it auto-locks.

3-4 mirroring sessions is all it takes for the iPad mirroring to freeze up.

After this happens, mirroring to an Apple TV only projects a blank screen.

Once the mirroring is hung, the only way to fix it is to restart the iPad.

Apple please release an update to fix this!

Oct 23, 2013 2:36 PM in response to ceb2652

Can someone PLEASE look into this issue.

I teach an undegraduate math methods course.


I have found using my iPAD an essential teaching tool; I get to share what I draw and write and so can my students. But this is extremely tedious and inconvenient. In the middle of a lesson I had to abandon using my iPAD. This is extremely disappointing since discovering AirServer and taking advantage mirroring my iPAD (and iPHONE) to teach my class.


Please assist us who depend on this technology as an educational tool!

(that students are so impressed seeing and ask me to how I accomplish this)

Oct 24, 2013 11:52 AM in response to ceb2652

I use AirServer with the Zamurai Mobile Whiteboarding app at least once a day, and since upgrading to iOS 7 on my iPad, I am seeing this issue a LOT! Before finding this post I had learned that whenever the error happens I have to power cycle my iPad to clear the condition and that is VERY frustrating and time consuming especially if I am hosting a meeting and trying to demonstrate something.


I hope this issue gets resolved soon because it is impacting our business.

Oct 24, 2013 12:48 PM in response to ceb2652

AirServer has posted this on their support site at: http://www.airserver.com/Support


iOS 7 + iPad mirroring issue


A critical bug in iOS 7 causes the mirroring component in iPad 3 and iPad 4 to freeze after 3-4 mirroring sessions. This happens when mirroring to AirServer or an Apple TV. Restarting the iPad is the only way to temporarily fix this issue.


To make matters worse, iOS 7 automatically drops the mirroring connection, 45 seconds after the iPad auto-locks, forcing the user to re-establish AirPlay mirroring multiple times during a presentation, and eventually freezing up the mirroring component.


Please report this issue directly to Apple, who will hopefully release a fix soon:

https://discussions.apple.com/thread/5374995?answerId=23394470022#23394470022


For the latest updates on this issue, follow us on Facebook:

http://www.facebook.com/airserverapp

AirPlay with AirServer connectivity problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.