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7.0.2 update broke iphone

I plugged my iPhone 4 into my computer to connect it to iTunes. It alerted me that I had an update to download (7.0.2). I did so, after restarting the device automatically, it failed to come back up. It is now stuck on the "Connect to iTunes" screen, the cable => iTunes icon.


Connecting to iTunes doesnt even recgonize the device. It doesnt popup in iTunes at all for me to be able to select a restore option. Windows hears the device connect to the OS.


7.0.2 seems broke!

iPhone 4, iOS 7.0.2, Broken after 7.0.2 update

Posted on Sep 26, 2013 6:17 PM

Reply
58 replies

Sep 27, 2013 5:00 PM in response to italiansoda

Here was my fix, from my original post.


It was a really simple fix. Disable any anti-virus real time protection. I had Microsoft security essentials installed.


1) go into MSE and find real-time protection.

2) Turn it off.

3) Run the restore from iTunes again. I reset the iPhone to its original state.

4) Run the local backup, your most recent.



And you should have a fixed iPhone :)

Sep 27, 2013 9:22 PM in response to italiansoda

I fixed mine... For me the only part missing was for my laptop to recognize the iPhone and hook it to iTunes. a couple of attempts (and probably being aletred to the when it tries to mount it and "wake" the phone up right before) did the trick. up and running again.

The experience, however, was one that will drive me in the future to consider other alternatives to Appls... :-(

Sep 27, 2013 11:02 PM in response to Frikkien

Hi thanks for the help so far. I've now found "hosts" and am downloading the firmware to my laptop as mentioned in one of your posts last night.


When I put my phone in DFU mode my screen doesn't remain black, as soon as I let go of the power button (after 10 seconds) I get the same connect to iTunes image. Is this me doing something wrong? My phone is not vibrating when I connect to laptop but laptop tells me (iTunes) my phone is there. When I first tried this last night I kept getting a 3194 error message now its telling me that it can't detect the phone.


I'm completely computer technically illiterate (despite being a well educated individual who can do most things on a pc) I blame baby brain I've got worse!!!



Fingers crossed that when this firmware downloads it works.

Sep 28, 2013 1:22 AM in response to alonradzi

Sometimes a PC running Windows would not recognize a device on an usb for seemingly no reason. One moment before it was still recognized, then when you try to read the usb device a while later, it is no longer readable. You can see the progress in the Windows status bar, where it's trying to read the usb device and failing.


My work around was to switch the usb device to another usb port. If the usb device still fails to be read after changing to all available usb ports, then a pc reboot will get the usb device readable again. Don't know why, but it works for me.

Sep 28, 2013 9:36 PM in response to joebradley

Here is a easier method for this problem.

On my PC it acted like the device was detected but never showed in Itunes.

I found this section that metions the USB driver. Go to http://support.apple.com/kb/TS1538


Now it didnt show that Apple USB driver loaded but I did have "Apple iPhone" in "Portable Devices" in the device manager (Windows 8) I unplugged and watched it disappear. So I knew I needed the driver listed in the link above.


Next I chose update driver on the Apple iPhone in device manager and pointed the USB driver listed in the link above.

C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

(may differ on OSs)

Then it added that driver and I heard it connect. You may end up with a device apple Iphone afterwards with a "!" on it if so just uninstall it and let it be redirected by scanning for hardware.

It should then come up ok in Itunes.


I like this fix better because no screwing with phone or reinstalling Itunes.

Good Luck!

Sep 29, 2013 3:24 PM in response to italiansoda

The same problem for me, and the solutions mentioned early did fix it, though it took a long time to restore. I'm on a mac laptop so I thought I'd compile the notes from Frikkienand ChrisVaz347into one post.


1. Put your phone in DFU mode

Step One

Open iTunes and connect the iPhone to your Mac.

Step Two

Press and hold the Home button and the Sleep/Wake button at the same time.

Step Three

After exactly 10 seconds release the Sleep/Wake button.

Continue holding the home button until iTunes pops up a message telling you that it has detected an iPhone in recovery mode.


2. on your mac, open terminal. At the cursor, type or paste:


sudo nano /private/etc/hosts


Then hit control + x to exit. Y then enter.


Then type or paste:


sudo dscacheutil -fllushcache


3. At this point, going back and doing the restore finally worked for me. Without doing step 2 it was taking me in a loop of trying to restore and failing.


Hope this helps.

7.0.2 update broke iphone

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