You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios7 keeps refreshing apps after switching

I dont know if this is a new "feature", but it's really annoying.


If i have, say, an open webpage in Safari, and say i've scrolled down the page and zoomed in to a section i'm interested in, then switch to Mail to get some info, and then switch back to the webpage, the webpage will refresh and take me back to the top.

It's REALLY annoying.


Why can't it just stay where it was, like in ios6??


Is anyone else having this issue? Can anyone think of a fix?

iPhone 4S, iOS 7.0.2

Posted on Sep 27, 2013 12:16 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2017 11:14 AM

Just adding my issues here in hopes it gets attention from the powers that be


My Experience is as follows


Games - take your focus off the game and come back later and you have been refreshed out of a life and progress on current level. (I'll admit to playing Candy Crush when I have 5 idle minutes here and there )

Forms - Leave to get info on another page or app and come back to find your form emptied of previous entries.

Downloading Apps . take the focus off the app and it does not download in background as it did previously. Refocus to apps and page is refreshed to home page.

Facebook - since this is always on in background you may take a call, do work, etc and come back and now have refreshed what you left off with.


It is quite irritating and can not be called advantageous to the end user experience in any way. Maybe this frees up memory and makes the phone faster but at what cost?

1,052 replies

Nov 24, 2013 11:08 PM in response to sjmawer

I am so glad I found this discussion board. I thought my iPad mini was the only one having this issue. I use the Dictionary app a lot for translations and when I switch between the dictionary app to my mail, and switch back to the translation the entire translation is lost and I have to start all over. Well, i'm so used to this happening that now i just copy my text and paste it elsewhere so I won't have to type it again. This did not happen with ios6 thats for sure. I started using my desktop computer a lot more now just because it takes a long time to copy and paste over and over. I am so annoyed that apple has not done anything about this. I have seen this problem with other apps as well, for example 'iA writer', 'Textilus', Safari, Mercury, my Photos and Videos, just to name a few. This whole multitasking thing is a mess. I have tried to figure out why and when the apps refresh, but It seems like it refreshes and clears everything whenever it wants to. Very annoying and disappointing.

Nov 25, 2013 12:06 PM in response to JCCova

Welcome , JCCova. Yep, this is the type of experience that a lot of us are having with our apps since upgrading to iOS 7. For me, it's most frustrating with an app called Photo Manager Pro where I do a lot of my work on a typical day. When I switch back to do it after working somewhere else, the photo I was looking at is gone and the app has reset back to its display of initial root folders. Another big problem for me is Wikibot which loses the Wikipedia article I had been looking at.


So many people are having this problem but I haven't seen it addressed in any of the iOS 7 reviews I've read. Apple doesn't seem to be addressing it. And then I guess there seem to be other people who have noticed it but are fine with it, which I don't really understand.


Makes me really appreciate my desktop PC running Windows which doesn't suffer from this ridiculous problem. Every app is exactly where you had previously left it when you switch back to it. I imagine the desktop and laptop Apple OS's also have good app-switching. This seems to be only a problem with Apple mobile devices running iOS 7 which doesn't have enough memory left over to do app-switching properly.


I wonder if this is an issue with mobile devices running Android.

Nov 26, 2013 9:00 AM in response to rick7

Don't let apple off the hook by giving them the excuse that it is our fault for not having a device with adequate memory. App switching worked correctly in iOS 6. We should have been warned that iOS 7 was going to take away the simple function of being able to switch between apps without losing anything. My hunch is Apple didn't test it thoroughly and this issue is an unintended consequence AND can be fixed.


So what can we do about this to get the problem acknowledged by Apple and ultimately FIXED?

Nov 26, 2013 11:18 AM in response to turfstuf

Turfstuf, thank you -- you're absolutely right and we do need to keep this in mind. I had one of the guys at the Genius Bar at the Apple Store tell me "Well, it's always worked this way.... you could see it crop up in iOS 6 sometimes.... it's just that now in iO7 it's been changed a little bit so that....it's really up to the individual apps to code for the new way backgrounded apps are handled...." etc, etc.


NO. By and large this is a problem that didn't exist before iOS 7 and was CAUSED by iOS7. We were not warned about this either by Apple (or, ironically, by any of the reviewers). If we had been, we could have made a choice about upgrading. Exactly as you say, this app-switching problem is a major unintended and unforeseen consequence of something they did with iOS 7. It's an introduced problem and can be and should be fixed.

Nov 27, 2013 1:56 AM in response to rick7

My understanding of the "new" multitasking in iOS 7 is that there are addtional features that apps can use, but there is no fundamental change to the existing multitasking.


As others have reported, it appears that the issue does exist on the latest devices, and my rudimentary comparison of memory usage showed minimal memory use difference between iOS 6 and 7.


This all seems to be suggesting that it is an issue with iOS 7 itself. Hopefully Apple will discover and fix it before I defect to Android!

Nov 27, 2013 2:09 AM in response to paulfromstone

Rather than waiting for Apple to find this on their own, is there a way for a regular iOS user to log a support ticket/bug or is that limited to only developers? While I see the issue on my 5s, I must admit it has been less frequent than it was on the 4s. If we want it on their radar screen, we probably need to do something a little more proactive than waiting for them to find this thread.

Nov 27, 2013 3:38 AM in response to paulfromstone

Thanks paulfromstone, that's great news. So Apple are clearly aware of the problem but in their inimitable way are keeping quiet about it. I suspect that there is nothing more we can do but wait in hope for 7.0.5. It might be nice to let the other thread know they are not alone. Once one of us has joined the thread, any significant developments could be reported back here. Paulfromstone, as the discoverer of said thread, the honour is yours!

ios7 keeps refreshing apps after switching

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.