screen repair for iphone 5c

Has anyone had the misfortune to have already destroyed the screen of your iphone 5c? a week old and I dropped it. Now it's shattered. I went to the Las Vegas Apple store and they said they don't even have the repair equipment or training yet for these phones and it could be up to 3 weeks before they might have it. I was flabbergasted when they offered TO SELL ME A REPLACEMENT PHONE!!! Does this sound right? They take all the 4's off the shelf weeks before the 5's come out to keep us from buying the 4, then force us to wait for the 5, and then can't even fix it when it does come out. I'm frustrated. This does not seem like a logical customer experience plan.

iPhone 5c, iOS 7

Posted on Sep 29, 2013 4:33 PM

19 replies

deggie

Level 10

167,525 points

Dec 26, 2013 8:18 PM in response to chamby16

Apple does not sell parts directly to the public and never has. You will have to wait for OEMs to have screens available. That has nothing to do with Apple.

Jan 30, 2014 1:31 PM in response to Hanna16

Dear Apple,

Two things:

If you do not offer screen replacements on one model of phone (5c) but offer it on ALL other phones available...DONT PUT THE 5c ON THE MARKET!
The Apple approved and tested case for the 5c that you sold me BROKE when I dropped my phone, hence my screen cracked. If you tested a case that actually worked perhaps I wouldn't be in this predicament of hating my iphone...miss my blackberry.

The end.

KiltedTim

Level 10

226,068 points

Jan 30, 2014 1:35 PM in response to kenadavid

You are not talking to Apple.

Jan 30, 2014 4:19 PM in response to kenadavid

kenadavid wrote:

Dear Apple,

Two things:

If you do not offer screen replacements on one model of phone (5c) but offer it on ALL other phones available...DONT PUT THE 5c ON THE MARKET!

The Apple approved and tested case for the 5c that you sold me BROKE when I dropped my phone, hence my screen cracked. If you tested a case that actually worked perhaps I wouldn't be in this predicament of hating my iphone...miss my blackberry.

The end.

Four truths;

AppleCare+ is $99.
Replacement of a damaged iPhone with AppleCare+ is $79.
For $178 you would get a brand new iPhone ($257 and you could get a second replacement) and wouldn't be at the mercy of parts supplies.
When you drop your iPhone (or BlackBerry) it breaks.

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screen repair for iphone 5c