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Some emails not showing up in OSX mail

I've recently had an issue where I'll notice an email on my iphone but when I try to find it in OSX mail on my Macbook Pro, its not there. Searching for it show up no results.


There will be plenty of other emails from that account received after the missing email should appear, so its not like the email account itself isn't working, just the occaisional email.


These emails have so far been from contacts that I regularly communicate with.


They are not in the bulk or trash folders.


The account that I've noticed this happening in is a Yahoo account, not sure if its happening with other accounts. If I log onto the yahoo account directly through a browser, the emails are there where they're supposed to be.


This is a big problem as it means that I run the risk of missing important emails. In fact, just then when I checked yahoo directly, I found a 3 day old email from someone that I was a bit angry with for not getting back to me!!!



Any help soving this problem would be greatly appreciated.


If someone can suggest a good alternative to OSX mail that'd be great too. Unfortunately this is just one of many ongoing issues I've had with OSX mail


Thanks.


Macbook Pro 2.6 GHz Intel Core i7,

OSX 10.8.5

Mail 6.6

MacBook Pro, OS X Mountain Lion (10.8.5), 2.6 GHz Intel Core i7, 8GB

Posted on Sep 29, 2013 9:30 PM

Reply
27 replies

Dec 29, 2013 7:07 AM in response to WimRoskam

I too am having this problem.


I have a new Macbook Air 2013. I have a Yahoo business account that i wish to use with the Mail native account, and after lengthy googling and a lot of trial and error I can't find a solution to this problem.


I have managed to send email succesfully although when emails are sent to me I can see in the little space in the bottom left corner that the email are downloading however I can't see them anywhere in my Mail app??!


I am running 10.9.1 with Mail version 7.1


Is an Apple technician likely to sort this out and find a solution?

Jan 1, 2014 9:58 AM in response to CommanderCool

I too am having the problem and have been to the genius bar 4 times with the best advice being to rebuild the mailbox or to shut down my MacPro and restart. After I have rebuilt the mailbox once, the option to rebuild dissapears! I am having the problem with a gmail account.


I have been told that the periodic inability of my machine to access a particular email account is an indication of the problem and that the fact that my Iphone shows all my mail correctly and that the MacPro machine finds the accounts, showing the correct number of emails tells the "genius bar folk" that the problem is in the OS. Interesting but doesn't solve the problem. Not being able to trust that I am getting all of my mail is very bad!


Do the Apple folk read these?

Jan 5, 2014 9:38 PM in response to CommanderCool

What I had was that when I went to Mail Accounts on my OSX Mavericks and clicked the account that was not loading the email properly on my Mac while it did on my iPhone and clicked on advanced for the mailbox it told me it could connect, but that the password would not be sent securely and if that was ok. After I clicked yes the connection was somehow restored and I got all the emails I already saw on my iPhone.

When I repeated all this again it asked the same thing.I decided to select secure SSL for the account as well besides using port 143. Hope this might help others.

Jan 14, 2014 7:37 AM in response to rhand

I had the same problem today: I got several e-mails (last evening and today) on my iPhone, but they didn't appear in Mac Mail on my MacBook. I changed the mail port number in the advanced settings for the Mail preferences and then my Inbox had the triangle next to it saying there was a problem with the connection and I couldn't use "Rebuild" - it was grayed out - for the Inbox, but I could for all the other mailboxes (Drafts, Sent, Trash, etc.)


Then I changed the port number back to what it had been (993) and as soon as I did this the connection problem ended and all of my e-mails appeared. And I can Rebuild the Inbox if I want to.


Strange but true. I guess it just needed a "kick".

Jan 22, 2014 5:16 AM in response to CommanderCool

Me again, Wim.

There's a bit more to this problem.

I've made several mailboxes, f.e. one to receive mails from Poland into.

Incoming messages from Poland appear in the mailbox. No problem.

Outgoing messages should appear there, but don't do so.

So every now and then I think... let's manually move those sent-messages into that mailbox.

What then happens is that a lot of already present messages from the sender, covering the same time-period as those I was moving in there, have dissapeared. Can't find them anywhere.

Rebuilding mailboxes doesn't work.


Clues?

Feb 10, 2014 5:22 AM in response to WimRoskam

Experiencing the same issues. Removed the Exchange email account, Restart machine, then add the email account. Only the past 12 days come up in the Inbox. Some emails in the Personal folders show up. Not all. Only the past 12 days of the Sent email, deleted email, come up as well. If we open the Outlook program on the same MacBook Pro or iMac, the Inbox, Sent, Deleted etc shows back months worth of email.

I have seen this is happening to many who use the Mail program after updating to Mavericks. But there is no good solution.

Also, the Signatures show up in the Mail program, but do not allow the user to add the Signature to any new email created.

Any working clues would be a great help.

Feb 13, 2014 2:07 PM in response to JVENGLEY2

I think I might be having the same issue and I'm not finding anything out on the discussions or on Apple help that actually helps.


With my Mac email client, I have 3 email accounts coming in -- Yahoo, Gmail, and an Exchange from work. Yahoo and Gmail seem to be working fine. But, 2 days ago, I started to have trouble with the Exchange. Sometimes I can send emails out, sometimes not. When I receive emails, I see a subject line but most often the body of the email says "This message has no content." But, when I do a double-check through work's webmail (which I hate using), there IS in fact content there. I can see anything old just fine though.


I even did a test where I set up my husband's work email as an additional Exchange -- he normally uses Microsoft Outlook on his computer -- where his email was working fine (we are at the same company). The setup went fine and all of his stuff showed up but then he had the same issues -- any new emails not showing any content. So, in other words, I don't think it's the problem of work email.


The connection doctor says all is fine. I've tried restarting the computer, email, shutting down the Exchange account and restarting, etc. Nothing helps. Unfortunately, I'm not skilled enough to know about ports and such so I'm unwilling to make any of the changes that were used in the initial setup - not sure if it would help anyway. It's like there's some interaction between the two but they are not communicating completely.

Feb 17, 2014 1:05 AM in response to CommanderCool

Similar problem, ..........


went to mail preferences on iMac, > accounts > offending account > advanced > unticked SSL > click save> missing messages reappeared > re click SSL > click save.


Dont know how long this will last though, some missing mail from last year never returned but that had just randomly dissapeared from all accounts without reason.


Something definitely not right.

Feb 17, 2014 1:36 PM in response to CommanderCool

I too am having issues with the Mail program. I generally check my email on my iphone and all is well with it. However, on my MacBook Pro running Lion, 10.7.5, I have problems and have been having them for months. When I look at the messages in my In Box, I don't see all of them. However, if I search for one that I know is there, I will find it. So I only see some of my emails. I use an old .mac account that I have had for 15 years or so and it has always worked well until maybe 6 months ago. It is very frustrating as I can't depend on my laptop for my emails.

Feb 8, 2016 8:36 AM in response to CommanderCool

This same problem is still happening several years later in OS X El Capitan with Mail on the new macbook!


Searching for an email using spotlight works (results positive) but typing the same search keywords in the search box in Mail doesn't (results zero) - strange.


I saw so many postings from several years back on this issue - why has it not been resolved by Apple? Please solve it once and for all, if possible?

Some emails not showing up in OSX mail

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