iPhone 5S home button seems loose.

The home button on my iPhone has a strange feel to it after about of week of use. When I press it, there is a slight click before the actual button press. It's really noticable when I double-click it for multi-task. Also, the touch-id won't work when the button is loose. Anyone else have a similar problem?

iPhone 5s, iOS 7.0.2

Posted on Sep 30, 2013 4:05 PM

Reply
73 replies

Aug 21, 2014 5:33 PM in response to fredhdx

Yeah I have a same problem with my 5S. I got it on July 27 and the home button seems loose. I don't hear the double click noise but when I put my finger to either use Touch ID or click, the glass covering the button is going to get removed. It's like moving around when phone is being shake. It's not sturdy enough. My dad got a gold 5S and his home button is nice and secure. But I think the color isn't really matter here sense this is a hardware problem. anyway I chat with Apple support last night and there saying that it's a hardware issue. They set the appointment to my nearest Apple Store. I don't know, I think this is just a production issue for some iPhone 5S model. It was like this right out of the box but I didn't notice until I compare with my dad's 5S. I will have to see what Apple store will have to do about it but I advise you to take it and have them check. That's what adviser said when I chat.

Aug 22, 2014 6:51 PM in response to SC909

They'll give you a refurbished replacement iPhone, if you ask them to transfer the sim for you, they'll do it but you could easily do it your self, just pop the tray open on left side of the phone with the sim ejector tool which came with the iPhone's manual and pop your sim on the tray, it needs to be of nano-sim size to fit, if you sim doesn't fit, you'll need to purchase the right size or you could watch a tutorial on YouTube on how to cut the sim to nano-sim size.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 5S home button seems loose.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.