Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone doesn't send emails - no error message

Hi all,


I've got a weird problem: my iPhone doesn't send emails. Never had this problem before. I've got my gmail account in Mail and I can receive and read email without problems, but sending doesn't work.


The phone makes the "whoosh" sound after tapping 'send' and I don't get an error message, but the emails do not arrive and they don't show up in Sent items nor in Outbox. No problems with Mail on my mac, only iPhone.


I've tried resetting the phone, deleting the account and reinstalling it, but it doesn't work.


Who knows what could be wrong?


Thanks very much in advance!

iPhone 4S, iOS 7.0.2

Posted on Oct 2, 2013 9:55 AM

Reply
29 replies

Jan 22, 2014 9:39 AM in response to GravityLightspeed

Linkmadman - I'm not following your suggestion but i would love to try it. Are you in outlook settings when you do this? I don't see any tabs in mail settings on my iPhone.


Maybe I can convince apple to put my phone back to ios5. I liked google maps much better back then too and my mail worked - never had an issue.


Other new mail issues with iOS7 - it used to search my exchange server for the search feature and now only searches downloaded emails. Huge setback for me.

Mar 5, 2014 12:43 PM in response to GravityLightspeed

I thought I was the only one who had this problem. Has anyone found a way to fix this yet. I read some of your responses and I don't know how to create a new outgoing server connection. It's asking for a outgoing server host name and username plus a password. I don't know what to write in any of these spaces so if anyone can help me out I would really appreciate it.

Mar 10, 2014 2:26 PM in response to GravityLightspeed

Incase this helps anybody, I took my iPhone to a Genius and was able to fix it.


I'm running iOS 7.0.6 and couldn't get Gmail/Google Apps accounts or Exchange accounts to send. Same behavior as described here.


The fix we came up with was manually quitting all running applications, then restarting the iPhone. Evidently restarting the iPhone does not free up all memory on its own... you first have to quit all running applications (double tap home button, swipe up on each app so that it disappears).


Note also that here were other issues with similar behavior in previous iOS versions... those were fixed by iOS 7.0.6, evidently. So first upgrade your iOS device's software. Then try quitting all apps and restarting.


I hope this can help somebody else. Good luck.

Jan 20, 2015 1:51 AM in response to GravityLightspeed

Same here, iPhone 6+ (the supposed "business phone"), trying to send Gmail emails with the iOS mail app. SOmetimes it works, sometimes it doesn't.


LOL: I misread at the bottom of the page "Return iPhone"* and I thought: Yes!


*instead of Return to using iPhone.


Summarized: what a shame. A phone with the price of a laptop that can't always send emails...

May 25, 2016 3:37 AM in response to GravityLightspeed

I had endless problems with my new IPhone 6s as emails would not send. They stuck in the Outbox. I went to Apple store Genuis bar, I spent hours on the phone to Apple support. I went to my phone provider EE. All useless. In the end my university IT support helped me. He deleted ALL accounts (not just the problematic university email account), and put in a new one using 'other', retyping the password in each time (don't let it load it up automatically). It was incredibly annoying, time wasting, and frustrating. There is clearly a problem with the IPhone in this respect. I have had Samsung Galaxy for years and never had any problems like this - more functionality, better screen, easier to use. I only bought an iPhone this time so I could access ITunes on it. My advice - don't buy an IPhone, buy a Galaxy and save yourself hours of stress.

May 25, 2016 4:50 AM in response to fafi2

[quote]My advice - don't buy an IPhone, buy a Galaxy and save yourself hours of stress.[/quote]


My advise? My advise would be not to listen to what he said ^^^


In the end, any android device you get will be nothing but endless fiddling, and headaches. And android devices are one giant security risk. Probably because the reality is when you get an android device, you aren't getting the product, you BECOME the product. Unfortunately android devices are used for the exclusive purpose of collecting as much information about you and your surroundings as possible so they can sell it to Google's real customers—the advertisers.


Don't believe it? Do a web search for google, android, malware, and data mining just over the last month and tell me that's something you find attractive.

iPhone doesn't send emails - no error message

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.