iPhone 5s mic problem

Om getting a replacement phone within the next two days.

Apple store has been very helpfull.

Here's my experience with my iPhone 5S: on at least half my out-going phone calls I can't be heard at all. I can almost always be heard if I immediately call again. I can always be heard when I receive a call. After reading this large list of posts I think it's time to take my phone to the shop.

First of all sorry if my English is a bit blury - can't help it I'm Danish.

I got my iphone last week.

People said I sounded like far away.

Turning off noice cancaltion did not help.

This iphone was delivered with iOS 7.03 which I updated to 7.04.

My iphone was using the speaker next to the blitz on the rear side when I was takling.

When I blocked the mic with my finger it suddenly sounded normal.

Really funny gadjet .... Not !

Called Apple support yesterday morning, was able to let them hear my problem.

Apple shipped a new phone for me Express !!! I got it 27 hours later.

Just restored the new phone and it works normal !!!! Hurra !!!

This new phone came with iOS 7.04 and the noice cancalation turned off.

I'm a happy man now and Apple showed excellent, brilliant quick service.

Hi all,

I'm on my third iPhone 5S, and my problems persist. They echo what has already been said here, but I'll give my specifics.

People tell me I sound muffled and far away when i am talking on the handset, but not on speaker phone. The problem doesn't occur if i plug in any kind of headset, even one without a mic, which would, I think, use the same mic we all suspect is faulty.

My voice almost always goes out if the phone is upside down, as when I am lying back in bed. Solution? Don't talk on the phone when you're in bed.

this third phone is two days old. I started as a new device and redownloaded apps fresh from the purchased items, and no fix. I started the device as a new device again, and am running appless. Still, it seems I have the issues. I haven't talked to enough people to judje any results.

I am using VoiceOver accessibility for blind users. Tripple clicking the home button to turn VO off does nothing to improve call quality.

Apple store genious appointments reported about twenty something apps crashing. It was suggested this was a software issue, but it isn't any software I put on the phone, since I am now appless.

I am using a Tech21 case, I am 33-years old, and it is cold now where i live. Snowing in fact. Really, I have no idea what could be causing this problem. It is frustrating, and it exists. Maybe my age has something to do with it? Smiles.

I can't pin it on anything else, and i am frustrated after paying full price for a phone, and having half of one.

At least I am not alone.

I am suffering exactly the same issue with a new Gold iPhone 5s purchased 2 days ago from Telecom in New Zealand.

A finger over the mic on the back of the phone solves the problem - so a little piece of sellotape over that is my workaround until I replace the phone in the New Year once this bad batch has sold through.

I'll list some other issues:

1. wi-fi reception is poor compared to iPhone 4s - low signal spots at home are now dead zones
2. hate the feel of the sharp edges on the main circle button
3. fingerscan is good, but how stupid is having to still enter the passcode when switching apps??

Bring back Steve Jobs.

Same problem here. It is a hardware issue or software???

I had the problem with people heating me since I took my new IPhone 5s out of the box. Tried numerous fixes over the phone with Apple. Finally, I went to the apple store and they replaced it. Guess what? Same problem. 5 weeks later they replaced it again and this one is perfect. What irritates me is I was beginning it think there was something wrong with me. Apple kept on swearing to me they never had a problem with the muffled sound of your voice. I felt like I was the only one. Now here I am on this blog and I can see I am not alone

This is my second post. A few weeks after getting the first 5s I brought it back to the apple store. The apple employee that as assigned to me did some tests, and told me everything is ok with the phone. After a long argument and talking to the supervisor, they gave me a replacement. They told me that they have never had this problem before.

Restored the phone and made a call, still the same problem. Nobody can understand me unless I am using the headphones. I will make another appointment with apple and hope that the third problem is the charm. I can't believe that apple just let's this go, a phone that has the iPhone price tag, should not have problems like this.

If the third phone has the same problem, I am really considering to switch to a droid.

Apple will tell you everytime that it is the first they have heard of it because they are trained to say so. Can you imagine what kind of nightmare the company would have to deal with if they were honest!

Anywho, I'm on my 4th one with everyone I talk to hating iphone 5s. I let them know and anyone around me what a huge flaw this phone has that no other phone (even my first brick phone) has had.

Oh another thing: the tests they do at the stores will always come back fine. Have a conversation with the 1-800-myiphone people and they will be able to hear what everyones been complaining about.

Well, I had the same problem with my phone. Sporadically, I could not hear the person on the outgoing call. I would then reboot the phone and sometimes it would restore. Currently, I just came back from the Apple Store and they swapped the phone out. I then tested it at the store. Less than 2 hours later I have the same problem. Sad to say I will be at the genius bar again tomorrow. Apple must know there is an issue with the phone.

have the same issues as well

Hello. Just helped my brother in law Christmash his 5s gold and in his case we simply solved it by switching mobile data off and then the microphone suddenly worked again. Then we switched mobile data back on, and the Mic was still working.

Settings->mobile->mobile data

Merry Xmas

Tobias

Hi there guys!

Excuse my bad English, hope you can read this.

I got my new iPhone 5s 32g Gold maybe 2 weeks ago. And I have also a lot of the problems with the mic in some positions. I sent my phone (with help from apple support) to Holland (I live in Sweden) for a look up 23/12 afternoon, and the day after I had a mail from the company that sayd;

Our technicians have performed full diagnostic tests on your product IPHONE 5S, but they have not been able to recreate the symptoms as reported when you requested service. As a result of our testing, we can confirm that your product complies with Apple's specifications in terms of performance, usability and features.

Upon examination and testing opportunity, we have installed the latest updates for software and embedded software. Now, we send the unit back to you. It should be delivered within two working days, along with a message that contains information about the assessment. ; end.

The latest updates had I already fixed before to see if that solved the issue. And I wonder how serious they are after less then 24 hours after I sent it. Feels that they don't take it so serious.

So when I get it back I will of corse try it. If it still is bad, could I keep sending it to they get it or what? How much are we suppose to except when we are so manny "iPhone lovers" ho having this problem. Come back STEVE JOBS!!

Thanks for posting link to the YouTube video. This was my exact problem on a 32GB iPhone 5S. With flip case folded over sound was very poor. With case open flat or phone removes from case sound quality was just fine.

I have Krusell Malmo Flipcover, how many people changed the device because of this? :D