How do I change icloud email when my apple ID has been updated to new email? Because of the update on apple ID, when I try to delete icloud account I have to put in the password, and it says username or password is invalid (because no longer apple ID).

How do I change icloud email when my apple ID has been updated to new email? When I try to delete icloud account (in settings-icloud-delete account) I have to put in the password for the apple ID of my old email address, which is no longer my apple ID, and it says username or password is invalid (I'm guessing because that is no longer my apple ID).

iPhone 5, iOS 7.0.2

Posted on Oct 4, 2013 6:23 AM

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73 replies

Feb 11, 2014 4:30 PM in response to kuzya1sashka

You will wait for the rest of your life. You need to fix it; no one else will. To turn off "Find my iPhone" and its associated Activation Lock you need the Apple ID and password that were used to turn it on. If you know the Apple ID you can contact Apple Account Security and have them reset the password (after you prove you are the rightful owner of that Apple ID). see: http://support.apple.com/kb/HT5699.


If you don't know the Apple ID the phone is permanently unusable.

Sep 19, 2015 2:03 PM in response to abbieswain

I realize this is an old post, but I just had this issue and was able to solve it:


1. Settings > App Store and iTunes. Sign out of the old acct and sign in with new

2. Settings > iCloud, scroll to bottom and Sign out

a. When prompted to turn off Find My phone, it'll show your old email address, but enter the changed password. We'd changed the primary email and password for the account, and this changed password worked for the old Apple ID email

3. Sign back in to iCould with the new email and password

Oct 16, 2015 1:26 PM in response to nudoru

Just tried it and it worked.

Scary as all get out because it will delete all your photos off the phone, then aks you if you want to keep all the data in your calendar, reminders, contacts, etc.

Once I logged back in with the new email address is said "Saving" with a wheel turning for quite some time (at least 25 minutes). I'm assuming it was reloading data to the iPhone that it had removed when I signed out.

Now all I can hope for is I still have all my documents on the iCloud Drive and that El Capitan finishes it's snail-like install.

Dec 3, 2015 6:50 AM in response to abbieswain

when I tried your suggestion for my iPhone 6 plus with IOS 9.1, here are the messages I received:

1. If you sign out of your account all photos in iCloud Photo Library, Photo Stream photos and iCloud Drive store in iCloud will be removed from this iPhone

I clicked on "sign out"


2. next msg: "Are you sure you want to continue? All iCloud notes will be removed from your iPhone.

I clicked "delete from My iPhone"


3. next msg: "What would you like to do with iCloud contacts and reminders on your iPhone when the account is deleted?

My choices: Keep on my iPhone or Delete from My iPhone

I chose: Keep on my iPhone


4. Window pop-s up "Apple ID Password" Enter the Apple ID password for (my old email address that I no longer have a password for) to turn off Find My iPhone


Dead End - cannot request new password, nothing....

Dec 6, 2015 11:21 PM in response to abbieswain

These steps are not working for me. I tried to restore and then finally erase all data to start over but it still wants my old password with my old email address. I have tried numerous attempts to use my old password but it won't work. My iPad is basically unusable because it keeps prompting me to sign in to icloud and now apple id password. I have already gone through this step and created a new password trying to get around it and I am back to the same spot. I've restored. I've logged out of iTunes and closed setting and logged in. I have done everything and still can't get it to change the email on the icloud. So unless someone can help I hate to call and get charged for something like this I will have to find something else to use and my iPad can be a coaster. 😟

Dec 8, 2015 10:25 AM in response to styler918

Never mind. Called Apple tech support and received these instructions that worked.

1.they gave me a direct link I can't remember, but if you go into iTunes, store menu from the top and then click on View account.

2. There you will see your apple id. To the right is the link Edit At appleid.apple.com. Click on that.

3. Log in with you new id/email address.

4. Edit your apple id and new primary address back to your old one.

5. Then go to the device you are having problems with and sign on and go to settings and log out of icloud and iTunes store.

6. Then go back to the apple id page on the internet and edit the email back to your new one.

7. Now go back to the device you signed out with and it should be blank and allow you to put in the new information.


Hope that works. It worked for me.

Dec 16, 2015 8:46 AM in response to cullali

Are you getting this message in the Apple ID screen or when you are initially signing in to the site the iTunes view account brings you to. You want to sign in with your new account and then go and edit your email address. If that's where you are and that happens after you click on "edit" and then change your Apple ID to your old Apple ID then I'm not sure. It didn't happen when I changed it. Please confirm the steps again as the person I spoke with at the apple tech support said that would fix it. However I know I have tried fixes for me that worked for other people but mine was different for some specific reason. It's annoying I know. I wish I could help you more. I worked with mine a couple of hours one night and then the next morning gave up and called. Run through the steps again and hopefully you missed something. I wish I could help you more. That's all I have. 🙂 I'm sorry.

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How do I change icloud email when my apple ID has been updated to new email? Because of the update on apple ID, when I try to delete icloud account I have to put in the password, and it says username or password is invalid (because no longer apple ID).

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