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Iphone users cannot text me after switching platforms. Please Help

Ok, So I just started a new job and have been assigned a company phone. My company phone is a Samsung Note 3. I have been using an AT&T iPhone 5. I went a day or so with very little text messages coming on to the phone and was currious why i was not getting responses from friends. After an angry phone call from my boss, I realized I was only getting text messages from Andriod Users. So I gathered my roommates and had them text me to figure why I was not getting texts. The iPhone users could not text me but i could text them. The android users had no issue. I looked at their phones and it was sending the message to me as an iMessage which i wont be able to recieve. I googled the issue and found other users with the same thing. I traded in my phone today so i dont have access to the iPhone any longer.


This is what ive tried:

Logged into iMessage on my Mac:

Went to Preferences --> Accounts --> Unclicked my phone number (and eventually just shut it off all together)

After this: No Change


Logged into iTunes on my Mac:

Went to Itunes Store --> Account --> Itunes in the Cloud --> Unauthorized my iPhone from this section

After this No Change


When to the Apple Support Community

After this: No Change


Went to iforgot.apple.com

I Changed my password, in hopes that it would disconnect my phone

After this: No Change


Grabbed my friends iPhone 5,

Disconnected his apple id and logged into mine

I toggled the iMessage slider to see if it would disconnect.

Logged off the iCloud Account on that device leaving iMessage off

After this: No Change


Called At&T Customer Support (By Far the Most Frustrating)

The guy proceeded to tell me that I should contact all of my iPhone using friends and tell them that every time they text me they need to long press the text bubble and select "Send as Text Message". After 45 mins, I just gave up. The conversation ended with the rep telling me that i should just swich back to iPhone. I talked to his manager and got a months statement credit for that one, so it wasnt a complete loss.


I own 3 macbook pros, a mac mini, a mac pro, 2 ipads, and a ipad mini. Im very frustrated and if I cannot get this resolved, I will seriously reconsider any apple purchase i make in the future.


Please Help!

iPhone 5, iOS 7.0.2

Posted on Oct 5, 2013 12:09 AM

Reply
54 replies

Apr 5, 2014 10:40 AM in response to fromsouth

I deleted my iPhone under product registration, tried to disable iMessage on my Mac, tried wiping the phone remotely, removed the phone altogether from "find my iPhone", called tech support who claimed it was a carrier issue and wouldnt reset it till i git a verification text which i never receieved (thats understandable but ARGHH), went to an apple store who told me to call support. Clearly apples intuitive to make people's lives easier doesn't extend to people leaving their ecosystem.

Apr 15, 2014 5:59 AM in response to sv5622

I now have the galaxy s5 and am experiencing the same thing. My friends iphones still think that I am an iPhone user. I called apple support and was given a couple of options.


1. Change your account password on apple ; this may take 24-48 hours to delete your number off of imessage


2. From your number text '48369' With the word 'STOP'


3. Have iphone users delete you from their contacts & add you again under "mobile" instead of iphone.


If all fails to work.. it may take up to 45 Days to clear your number from apple

May 4, 2014 8:18 AM in response to Lewis011

Lewis011 wrote:


I don't yet know whether it worked, but when I texted as in number 2 in the immediately preceding post, i got a reply that says: "FREE MESSAGE: Apple iCloud ID Verification: You have been unsubscribed and will no longer receive messages. 1-8---275-2273"

It is a placebo pill for people who do not understand what worked already. There are only two things that work one or another.

1. Turning off imessage

2. Calling Apple to deregister phone number.


If anyone after that has problem to text you it is his/her iphone. They just need to turn off imessage and turn back on. During that time their phone will get connected to imessage server and updated that your number is out. I know it is hard to believe a stranger so believe Apple.

iOS: Deactivating iMessage - Apple Support

May 4, 2014 8:47 AM in response to fromsouth

OK, I won't know if it worked because I called Apple and had them de-register the phone number. It took a little finagling, because the iPhone I replaced is 5 years old and outside of the service period. But once I got a real person on the line, he knew exactly what the issue was (no surprise there!), and took steps that should resolve it.

May 28, 2014 4:45 PM in response to sv5622

Ok, my daughter recently switched from an iPhone to an Android phone and wasn't receiving text messages from iPhone users any more (or only sometimes would). The first important step was calling Apple Support and having them remove her phone number from the iMessage system to keep it from hijacking her messages. That allowed her to receive regular text messages from iPhone friends most of the time, but not always for certain group messages. Apparently, this is a bug Apple is going to fix, but here's what I found:


If you create a group message on the iPhone with a mixture of iPhone and non-iPhone recipients, you need to have AT LEAST TWO non-iPhone recipients in the list or it will send iMessages to everyone. It should be doing that if you have at least one non-iPhone recipient. For any group text sessions with one lone non-iPhone recipient, I added a dummy email address to the list to force the group text session into SMS mode (green) instead of iMesssage (blue). You could add a dummy phone number or whatever you want as long as it's not an iMesssage phone number. You also should consider that your group messages will be going to this new dummy destination, so if you're concerned about privacy, then use something you know won't be received by anyone. If necessary, you could create a junk email account that you control and use that as the junk recipient. That will avoid the unfortunate situation where you use RandomJunkEmail@gmail.com and someone actually owns that account and reads your group text conversations. Anyway, that's what I'm doing until this gets fixed and it's working.


This avoids telling your iPhone friends to stop using or turn off iMessage (works, but annoying and inconvenient for them) or deleting their contacts and recreating them (didn't make much difference in my case).

Iphone users cannot text me after switching platforms. Please Help

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