Iphone users cannot text me after switching platforms. Please Help

I have talked to AT&T extensively. The first time they passed me on directly to Apple! The 2nd time they said that since the 14 day period had passed and the Apple was working on it they could not do anything. Then 3rd time I called the agent tried to get me to put my AT&T sim in my unlocked Verizon iPhone 4S and was convinced it would work (it didn't). She's sending me a new sim, but I know it won't work. I called again, and the new agent confirmed that the AT&T sim will not work in a Verizon phone. Total waste of time. She suggested I go to a corporate store and plead my case since I am not getting any texts at all and maybe the store manager will be willing to swap it out with an iPhone as I am 19 days over the purchase date. You are only allowed 14 from the ship date, and mine was delayed due to storms and holidays, plus it took awhile to figure out and test this issue. AT&T points to Apple, since there isn't anything wrong with the phone, but Apple says they are working on it with no known eta. Customers are screwed if you move off an iPhone and all your friends/family have iPhones. I am bringing my lawyer husband with me, and hoping I can get a phone swap.

Good luck. Personally, I'd never go back to an Apple phone mainly because of this issue. What does it say for a company that locks you into their servers and make it impossible to get out?

I have learned after trying an iphone and using a mac computer that Apple likes you doing everything "their way." I don't like using a service that seems to control my every move.

I went to the AT&T store and the manager was very nice, and offered to replace my phone. She gave me an additional week to evaluate it. What was odd was that we did some testing in the store and the texts from my husband went through, where a few hours earlier they had not. I went home and contacted several friends that have iPhones and asked them to text me. I had mixed results. For some reason texting sometimes reverts back to seeing my number as an iPhone for some of my friends and my husband, even when they have deleted me and set me up as a regular mobile. I believe it's in Apples software and out of my control so I will probably go back to the iPhone. It's very frustrating.

It is frustrating and doesn't seem to make much sense. I'm wondering if it has anything to do with which operating system an iphone user is using, although that won't explain why the same person with the same phone can sometimes be successful in sending you a text.

I have a lot of friends with iphones but we don't normally text one another but if one of them did try to send me a text, I guess I wouldn't know. I do have a friend who's using the original operating system that came with an iphone 4S and we've never had any issue sending text back and forth. My husband has a 4S and when I first found out about this problem, I had him send me a text and it didn't come through to my Android phone, but at that time I still had imessage turned on on the iphone and it came through on that phone.

Once I turned imessage off on the iphone, he hasn' had any problems texting me but he too has the original operating system.

My son has an i5 and he couldn't send me any text until I deleted my contact info from his phone and all text from me. He rarely sends me a text but I believe it's working ok,

My biggest problem seems to be with my brother. He did everything Apple suggested but still gets the error message.At least he gets an option to try again but as a text message rather then imessage.

I wonder if one of the reasons Apple isn't fixing this is because they're hoping people like you and me will get so frustrated and just go back to an iphone. It certainly would be a good marketing approach from their end but I refuse to ever buy an iphone. I'm not going to get sucked back into their cult.

I'll change my cell phone number before ever buying an iphone.

I 1st contacted Apple here: http://www.apple.com/support/appleid/contact/ put in my Apple user info, same as I had when going to the App store, etc. Then I found a Tab to "CONTACT APPLE SUPPORT". I entered my phone number, and a rep called me in just about one minute. I described my problem (bought a Samsung Galaxy S4, kept my same phone number from my old iPhone 4s, but my family who uses new iPhones - cannot text me). The rep said they are aware of problem, it's in the new IOS, and they have to take my phone number out of the system. Should be within 24hrs. This appears to be THE solution.

Unfortunately that wasn't the case in my situation. It's been over a month now and even though Apple took my number out of their system, some iphone users still can't send me a text.

I just switched to a samsung phone this week from an iPhone 4. I have been pretty fed up with Apple on multiple occassions. I think that the iOS7 was too much for the 4 to handle and was the root of most of my problems. I think its possible that Apple just threw stuff in there to cause the phone to mess up or didn't do proper testing.

Anyway, now my mom and other people with iphones that had me in their contacts cannot text me. I have removed my device from Apple's website. Also, I have removed my Apple ID from my phone and turned off iMessage. The texts still do not work. This is just such a waste of my time.

We have an Apple store nearby and I may just go there to get this resolved or try their customer service numbers. I will let you everyone know what I find out.

trudeau43

There is a fix that apple can do just call 1800 MYAPPLE speak with an ios advisor and ask that you want to Deactivate Imessage on your phone number. They have some new steps to try.

I changed my password for my apple account and un-registered my iphones. Still not getting text. Please help.

Then you'll have to contact Apple support for assistance.

I switched from iPhone to Galaxy S4. What I learned.

1. No matter what, you will have txt problems for at least 2-3 days during the transition.

2. Before (preferably) you get your Android, make sure to turn off iMessage on ALL your Apple devices.

3. Send a group txt to all your iPhone friends when you get your new phone, "hey, just switched to an Android, if you want to txt me, you must go to your message settings and make sure SMS is selected as I cannot receive iMessages.

I don't have any problems now.

Yep.... Im 9 days into this punishment. AT&T Premier support told me that there isnt really anything that can be done. They suggested that I notify anyone that uses an iPhone and ask them to delete my contact info and add me back, with my cell number saved in the "Mobile" field and not "iPhone".

Since my Company and 90% of my friends use iPhones exclusively, I dont see this getting fixed anytime soon.

This is very disappointing.

Steps Ive performed prior to contacting AT&T;

1. Disabled iMessage on my iPhone and iPad Air
2. Performed a factory reset on BOTH devices
3. Logged into my AppleID on the apple site and "unregistered" all my devices (per http://techcrunch.com/2012/01/05/imessage-bug-traps-android-converters-personal- conversations-but-theres-a-fix/)

Instructions:

• Go to: https://supportprofile.apple.com/MySupportProfile.do
• Log in if not already logged in.
• Click on “edit products”
• Click on the “x” to the right of the product.
• Click “unregister”

Which also didnt work. So right now Im screwed pretty much.

Out of all steps you have done only one helps - signing out of imessage on all apple devices starting with iphone.

If you still have problem contact Apple and have on the phone with you one of your friends that has problem to message you. That helps to figure out the problem. But essentially you willingly left imessage universe and deprived yourself of it's service - you will suffer for losing it. How long depends on your friends smarts and wills, cause they will be informed that to message you may or may not cost them now.

sv5622 wrote:

Everyday for about 3 days, he would repeatiatly turn off iMessage and on day 4, it released.

Please do not do that, since before you can turn it OFF you need to turn it on and that activates imessage back.

Just contact Apple and ask them to revoke phone number from imessage system, or turn it OFF ONE time. If after two days there is still a problem contact Apple back with someone who still has a problem to message you, figure out what is going on.

@Original Poster, sorry for contradicting to your valuable experiences. Remember that ATT guy that ticked you OFF - one person who was honest with you.LOL