Previous 1 2 Next 23 Replies Latest reply: Feb 3, 2016 6:46 PM by Mavrik0613
pricey1989 Level 1 (5 points)

When i recieve an email with a link in, i press the link and nothing happens. Also if i press and hold and open nothing happens. this has only been since the ios 7 update. When browsing in the web and trying to buy something it wont let me. im guessing its some kind of security, cant find anything on the settings tho. help would be much appreciated thanks.

iPhone 5, iOS 7.0.2
  • ariel s Level 4 (1,695 points)

    Hi pricey1989,


    Thanks for using Apple Support Communities.  I would suggest trying the following:


    For any affected apps:


    iOS: Force an app to close


    If that does not resolve the issue:


    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting



    - Ari

  • Gina104 Level 1 (0 points)

    My mom is having the exact same problem. We have both upgraded to the new os, my iPad links with a click, my moms does not. Our settings are the same.


    Any idea what's up?

  • modular747 Level 6 (18,730 points)

    Did you follow the advice descibed in the post above yours? 

  • Gina104 Level 1 (0 points)

    Not yet. I am unsure about booting an app with the new os7, and I am providing tech support for mom over the phone.


    It appears Safari does not need a force quit, but maybe a boot? How?

  • pricey1989 Level 1 (5 points)

    The problem is now solved! The issue was SETTINGS, GENERAL, RESTRICTIONS! They were enabled, some how this happened over the update. The App Store was also missing off the home screen, the App Store was also enabled! After disabling this the problem was solved I hope this helps you guys! The link above didn't do it for me.


    All the best 

  • Gladlylearn Level 1 (0 points)

    The problem is in MAIL, not with an ordinary app. How do you restart it?

    The links inside of messages no linger respond to a touch; holding the spot opens a little menu of commands, but they don't work either.

    I have had a lot of problems since the iOS update, but I can't see. To solve this one. 


    I have the iPad2.



  • Haricotboat Level 1 (0 points)

    This is happening ,If I reboot it sort the problem out only for a short time.

  • maxicool Level 1 (0 points)

    Same problem with iPad. Rebooting DOES NOT solve.

  • modular747 Level 6 (18,730 points)

    Which iOS version and iPad model?  Jailbroken?

  • Haricotboat Level 1 (0 points)

    Ipad 3 & IOS 7 not Jailbroken

  • MacNuge Level 1 (0 points)

    My wife's iPad had similar problems but not mine (identical iPads) and reboot did not work.  I enabled restrictions, then disabled them...problem solved.  Apparently it may indicate disabled restrictions when in fact they are in place.

  • Richno Level 1 (0 points)

    I had this issue with my iPad and the answer for me was also in SETTINGS --> GENERAL --> RESTRICTIONS ...


    Links could not be opened from Mail app because Safarai has somehow been restricted... I re-allowed it, and voila... Links open now.



  • nvacherot Level 1 (0 points)


    Thank you! It worked!!!

    Exactly: even if your Restrictions (Settings -> General) are disabled, it is as if they were enabled. So enable them, choose a pin code, and then disable them back.

    And your links should work again in your emails!

    Stupid but maybe this is done so that you create your pin code for Restrictions for the first time.

  • Venky27 Level 1 (0 points)


    The “links not working in emails” problem got resolved in my 5s when I followed these steps.


    1. Go to SETTINGS > GENERAL > RESTRICTIONS > and enable them. It will ask for a Pin to be set. Complete that by choosing a Pin and enable it (the one common for all tab).
    2. Now Disable it back.
    3. Now Turn Off your device and wait for 30 Seconds to Re-start again.

    Now your browser links should work when tapped from Mail app. Also App installation + deletion and iBooks  store should start working fine (which also got disabled for me).

    I assume this to be some sort of built-on-purpose bug for people to pay attention to set a RESTRICTIONS pin, if users forgot to do so. But if so then it gives nightmares for users until you try for answers in Google or Apple community.

    Good Luck !

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