Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

Reply
133 replies

Feb 25, 2014 7:06 AM in response to PatPawlowski

I'm extremely surprised at the level to which everyone seems offended by other individuals' posts and opinions. I have the same issues that many people seem to complain about and I was turning to this forum to get some answers.


I'm no expert and don't claim to be one. I don't know the way programs and mail clients are written, nor do I care to learn. I am particular about my appearance and the emails I send. I "feel" for those who find it troublesome to have emails going out one way and being received another.


I was a PC user for a very long time and switched to Apple for a number of reasons. Reliability and eliminating crashes were the greatest motivation for the switch. However, like many people tried to express in previous posts, we are under the impression that Apple and Apple users are more into graphics, design, marketing and feature-rich environments. It stands to reason that Mac users would want some sense of control over what they "publish", including their emails.


I don't mean to be accusatory, but it seems to me that all members of the "community" could perhaps spend a little less time trying to impress us uninformed users with their intricate knowledge of how systems work, be a little less condescending and a lot more helpful or forthcoming in what they do know.


I've been reading posts (many very nasty) going back to 2010 and still have no handle on how to really address the issue. For now, I will set my Outlook for Mac "default" font to TNR - a font I absolutely hate, so that I will be forced to select my text before sending my email and specify a font I do like. Hopefully, this will force me to remember to lock in the appearance I want my recipients to see.


In the meantime, if any fellow users could be so kind as to provide anything new on the subject that could help, it would be appreciated.


Forgive us less knowledgeable users for being uninformed and help us find solutions we can live with.


Sorry about the length of this post.

Mar 13, 2014 2:42 AM in response to MPB_AppleFan

I'm having the same issue with both outlook and mail.app


I have also searched the web for solution everywhere and what causes problems are when you:

- Make tab's between words.

- Use different font sizes.

- add images in the middle of text.


I like to use Century Gothic as a font and use the work around to send all text in my signature only.

When sending in either mail.app or outlook in Century Gothic the sizes send and recieve are different but always the same which is as follows (in signature only):


Font size 8 send = recieved font size 8.

Font size 9 send = recieved font size 13.

Font size 10 send = recieved font size 10.

Font size 11 send = recieved font size 11.

Font size 12 send = recieved font size 18.

Font size 14 send = recieved font size 14.


When I send the e-mails in any of the above sizes it will look as the same size as it should be on my mac.

However when someone read's for them it will be in the wrong size (second size).

When they reply my own e-mail back and I recieve it the sizes will be wrong as well (second size).

always the same ratio.


The above sizes are only when writing in signature.

If your writing in the body the sizes are also mismatching but at different values.

This leaves the issue that you should either always write in the signature, or always write the entire message in the body including the signature.


What I found on forums so far is that this is not a problem of mail clients but has something to do with how Mac font's get translated to windows, from windows to Mac there is no issue.


I'm not a computer expert or native english speaker (excuse me if there are any grammar mistakes).

But I hope this can somewhat help those that are dealing with this issue.

May 28, 2014 12:58 PM in response to mgellert

As an Apple investor, and as someone who just bought a macbook air 1 week ago for business purposes, I spent 2 hours of my time trying to address this problem, and was lucky enough to find this thread on google...


I also tried everything written here, including using Outlook 2011 for Mac, and all my mails also get converted to Times New Roman!


I bought my macbook air for business purposes, and the accurate formatting and representation of emails Isend out to clients are of UTMOST importance! I simply cannot believe Apple has not addressed such a huge and obvious problem!


I'd imagine Apple is trying to get business users to switch to Mac, and probably spending a great deal of money on marketing/sales people to push their OS to corporations. How on earth does such a key point go unaddressed then?!?!


I'd love to drop an email to Steve on this if he was still around.. I'd say this is the sort of issue that would get people fired when he found out.


But then again, I'm new to Mac. I hope this is the biggest problem I find..

May 29, 2014 4:01 AM in response to B_Y

Then you have a wider problem with your installation.


Have you tried to troubleshoot this, have you tried Safe Mode, or a new user account?


What have you done (so I don't suggest it again)


Or just


Backup your Mac completely, then erase the HDD and reinstall, restore data and apps only, do not restore settings.

May 29, 2014 4:48 AM in response to mgellert

mgellert wrote:


It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

Times New Roman

The Times New Roman font is the top pick for printed business letters because of its ultra-conservative reputation. According to Purdue University's Online Writing Lab, Times New Roman is the generally accepted font for business letters because of its readability. If you're writing to a highly conservative company that has strict guidelines, professional dress codes or conventional business practices, Times New Roman is a safe bet.

May 29, 2014 5:15 AM in response to mgellert

As far as the body is concerned the problem isn't how Apple Mail styles the content the problem is that it doesn't. Those font settings shown a few post back only affect how Apple Mail displays emails. Once you press send there is not syle information sent with the body by default. Hence the receiving client uses whatever it's defaults are which happens to be Times New Roman for Outlook.


The best solution I have found is Universal Mailer. http://universalmailer.github.io/UniversalMailer/download.html


-pat

Jun 12, 2014 8:02 PM in response to B_Y

They are redoing the mail.app in the next update.

Hope they will finally fix this issue!


It's unbelievable that a company that now even released a movie (Jobs) in which they brag -mention being the first with font's and typography, does not allow their users to choose font's in mail's to style hem as they like.


For anyone from Apple reading this: This problem is not only in mail.app but also in Outlook.app.

please fix this in Yosemite...


It would be nice to be able to choose how my emails look like and that they don't come out like sh*t on the other end.

Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.