Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

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Posted on May 14, 2017 3:47 PM

Mail is not changing the font. It just doesn't specify it, leaving it up to the recipient's email client to decide how to present it. Send yourself an email with a styled signature and then inspect the email source. You will notice that your email content comes just before a <span> tag that sets all the styling. The content should be within that <span> and the </span>, not before. This is a simple programming error on Apple's part that I've been reporting for years.


There are two ways around it:


1. Select your text and choose a font or size that is different from whatever default you have set in your Mail preferences. This will force Mail to apply that styling to your content, but is quite tedious.


2. Use UniversalMailer. It is a bit clumsy and unsupported, and you'll have to update (or wait for an update) whenever Apple releases an update to Mail.


The best option is obviously to keep reporting the issue, and they might finally fix this simple bug that's been there for close to 20 years now (I was a beta tester for OS X 1.0 and reported it back then). The more the better.

133 replies

Jun 13, 2014 2:30 AM in response to Csound1

buddy please,


I tested this out with a friend already some time ago.

I send it in century gothic and he will recieve it in century gothic (he prefers times new roman) but the mail is completely distorted. please check the post I made few months ago in this topic you can see what it does and it does always the same.


The complete mail is destorted not only lettertype which is for everyone to choose how to recieve.

The worst is the font size which changes from 9 to 16 or from 14 to 6, which makes the mails completely unreadable.

Jun 13, 2014 2:43 AM in response to Csound1

True.


But any windows client will not change the font sizes only the types.

If I'm getting replies from customers that my mails are unreadable because the letters are too small while I type in big letters (size 14) but they are recieved in the other end as small (size 6) that is a problem.


Would you not agree?


I know it doesn't count for all font's but it does for the ones I like.

Since apple is proud of their design and typography sending an email in the font size I like to send it for me and that my reciever would recieve it in a way he can read it shouldn't be a problem imo.

Jun 13, 2014 2:46 AM in response to Csound1

I'm asking apple to fix it, I'm not looking for another mail client.


Maybe they are unaware or there is someone who reads this that knows how to fix this than I'd like to hear it.

That's why I'm posting here.


From what I've found out from others with this problem is that this is an OS problem. It has something to do with the way font's are "build" in IOS compared to Windows.

Jun 13, 2014 2:55 AM in response to Jan Loomans

Jan Loomans wrote:


I'm asking apple to fix it, I'm not looking for another mail client.


Maybe they are unaware or there is someone who reads this that knows how to fix this than I'd like to hear it.

That's why I'm posting here.

Why here, Apple have a feedback system and this is not it.


Posting on a user community site is unlikely to get the attention that posting in the right place would.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

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