Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

It´s hard to believe that Apple hasn´t fixed this problem until now, that every mail I send to a PC get displayed with times new roman.

I´m using Apple Mail for my business mails also. So this is a problem.

Are there any other having the same problem? Does anyone know a professional workaround to get this under control?

MacBook Pro (Retina, Mid 2012), iOS 7.0.2

Posted on Oct 7, 2013 4:49 AM

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Posted on May 14, 2017 3:47 PM

Mail is not changing the font. It just doesn't specify it, leaving it up to the recipient's email client to decide how to present it. Send yourself an email with a styled signature and then inspect the email source. You will notice that your email content comes just before a <span> tag that sets all the styling. The content should be within that <span> and the </span>, not before. This is a simple programming error on Apple's part that I've been reporting for years.


There are two ways around it:


1. Select your text and choose a font or size that is different from whatever default you have set in your Mail preferences. This will force Mail to apply that styling to your content, but is quite tedious.


2. Use UniversalMailer. It is a bit clumsy and unsupported, and you'll have to update (or wait for an update) whenever Apple releases an update to Mail.


The best option is obviously to keep reporting the issue, and they might finally fix this simple bug that's been there for close to 20 years now (I was a beta tester for OS X 1.0 and reported it back then). The more the better.

133 replies

Jun 13, 2014 6:03 AM in response to Lexiepex

LexSchellings wrote:


uhmm, tested between macs. I am not sure of all Windows mail apps can handle more fonts...😊

That's the problem. Windows users are almost exclusively Outlook which is the world's worst email client for rendering standards-compliant email. Microsoft has no impetus to make it better as they are primarily concerned with Exchange customers, not consumers.

Jun 13, 2014 6:51 AM in response to mgellert

Apple Mail does not send style information. That's the issue. It's the only email client I have ever known that does not send any style informaion by default. The emial goes out as HTML but the body text does not contain any styling information unless you add it manualy while you compose the email.


Yes, pretty much every email client out there allows you to override this styling information but almost nobody does. I cetainly don't because if someone sends me an email and wants to use styling as part of their communication I would like to honor that and hopefully better understand what they are trying to say.


All these other email clients also have a default style that they use when no style is defined in the incoming email. Most of the time this is irrelevant because nearly all email clients send style information so the default is not used. In Outlook that default is Times New Roman. A great print font but not so great for screen. Notice that nobody, not even Apple an this site, uses it. i.e it's a bad choice for a default screen font.


In the end Outlook users see Apple Mail emails in Times New Roman and it looks crappy. Most of us would like our emails to look pretty much the same to the user who recieves them as they do to us when we hit send. With Apple Mail this is mostly not the case. Of course the recipient can screw with their settings and make the emails they recieve look as ugly as they want them to. They can even just set their client to display all email as plain text. They can also refuse to use email and communicate with smoke signals but that really has no bearing on the issue at hand then when you hit send the email does not arrive on the other end looking like you intended it to.

Jun 13, 2014 7:32 AM in response to PatPawlowski

PatPawlowski wrote:


Apple Mail does not send style information.

I see that as a benefit, not a problem. I don't want to see anyone's gaudy formatting.


But, as you mention, if you alter the message to display with different styling, it will be sent. That does not necessarily cause Outlook to render it properly. It will often fail, depending on the version that the recipient is using.


As someone has already mentioned, you can automate that somewhat by setting a signature with the first line having the format you want to send. This must be difffernt than your default display font set in Mail's preferences. When the new message is created with the signature, place the cursor at the beginning of the signature line and start typing the message. The style will be set.


However, this may not help if the recipient's version of Outlook fails to render properly.

Jun 13, 2014 8:23 AM in response to Barney-15E

I just use Universal Mailer and it does what I need. I'm not sure why other's don't. It does what everyone's asking for and it's free and easy to use. I have to update it every time Apple Mail gets updated but again, that's pretty easy. It just adds a panel to the settings where you can choose the font and color.


http://universalmailer.github.io/UniversalMailer/

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Mails send with Apple Mail get displayed always with font times new roman. Is there are workaround? When does Apple fix this. It´s unprofessional if you have to use mail for business.

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