My MacBook suddenly started running slow

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Intel HD Graphics 4000 - VRAM: 512 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11:8

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (615.58 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

Startup Items:

ProTec6b: Path: /Library/StartupItems/ProTec6b

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

[loaded] com.google.keystone.daemon.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.motorola-mobility.mmcfgd.plist 3rd-Party support link

[loaded] com.oracle.java.Helper-Tool.plist 3rd-Party support link

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.motorola.MDMUpdater.plist 3rd-Party support link

[loaded] com.motorola.motohelper.plist 3rd-Party support link

[loaded] com.motorola.motohelperUpdater.plist 3rd-Party support link

[loaded] com.oracle.java.Java-Updater.plist 3rd-Party support link

[loaded] com.wacom.pentablet.plist 3rd-Party support link

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.amazon.cloud-player.plist 3rd-Party support link

[loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

iTunesHelper

SpyderUtility

MotoCastUpdater

MotoCast

EpsonLowInkReminderAgent

BambooCore

Internet Plug-ins:

o1dbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link

AmazonMP3DownloaderPlugin1017287: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 45 3rd-Party support link

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 3rd-Party support link

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

3rd Party Preference Panes:

PenTablet 3rd-Party support link

Flash Player 3rd-Party support link

Java 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

3% WebProcess

3% WindowServer

2% EtreCheck

0% coreservicesd

0% mds

Top Processes by Memory:

319 MB WebProcess

221 MB Safari

57 MB WindowServer

49 MB MotoCast

49 MB mds

Virtual Memory Information:

5.97 GB Free RAM

1.11 GB Active RAM

179 MB Inactive RAM

756 MB Wired RAM

237 MB Page-ins

0 B Page-outs

OK, here we go:

notes: when I say uninstall I mean uninstall with the uninstaller for that app.

1. Uninstall Protech, you do not need it, it does nothing for you, some call it crap.

2. If you really need Java, in the settings then security tab, uncheck "allow in browser" and put it on only when you need it.

3. Uninstall little tools like Bamboo, Motocast, Spyder. Remove them from the Users&Accounts/LoginItems too (with the minnus sign underneath). I am not really sure about Motocast (motorola, you may need it, check the compatibility).

4. If you do not need the Wacom tablet anymore, delete all the software for it, otherwise check if you have the latest versions of that software.

5. Delete the Citrix plugin in yourname/Library/InternetPlugins.

Restart the computer, empty the trashbin, run another etrecheck list, I will look at it in 12 hours from now.

Lex

Thank you for the information.

I have no idea how to remove Protech from the startup disk utility where is states it's location. I've never used it that I'm aware of nor am I actually able to locate it separately from the disk utility. Should I contact a tech to have it removed? OR is not that big of a deal?

The other items on the list are items that I use in my business.

Bamboo and Spyder both for editing purposes.

Motocast is for my Droid systems.

Citrix is needed for the webinars we teach and attend with.

Java, I do need more than not. Thank you for note to uncheck "Allow in Browser"

Peace,

Gen

The only thing that is really important and must go is Protech6 (Nalpeirond) that is counterproductive and useless, causes issues often. It is also outdated. There is no information that an uninstaller exists, thus we do following:

Go to Macintosh HD then click the Library folder, in there click the StartupItems folder, delete the Protech entry.

It is running, thus you must either restart the mac, or logout then login again, after that empty the trash bin.

(There is a small chance that you do not find it in that StartupItems folder, then go to Macintosh HD/System/Library/StartupItems and delete it there. Be very careful in the System folder.)

That is all, should run impeccably now.

Lex

No it will not reappear. You can check with a new Etrecheck list.

Are you aware that you cannot not sync Calendar and Contacts with iTunes anymore, when Mavericks is installed. And check for compatibility on the sites of the softwares that you use.

Hi Lex,

Thought I'd toss this in.

I upgraded my phone this afternoon. No longer have Motorola Droid Razr so I went into my Library to remove Motocast. I uninstalled it, went to empty the recycle bin and it said there were 4,099 files to delete in the recycle bin. All Motocast.

Your thoughts?

Is this something that I should maybe keep?

Thanks again,

Gen

Good !, please make a new etrecheck list for me.

Trash: It is not all Motocast probably, but there are always files that are removed from caches by the cleaning of OSX itself. But an app is more like a folder, there are lots and lots of files (like routines or so) inside on different levels. It may well be Motocast alone. To see for example in Finder go to an app in Applications, then CTL-click and choose "show contents" and so on and you see that an app is just a collection of files on different levels (be careful not to damage anything), and then there also invisible files.

If the Trash will not empy do a secure empty and after that logout then login in your account, (or the other way around, logout then in and then epmty trash).

Lex

Good evening,

I was able to get Motorola Support on Chat and they said it would simply take time for the files to be deleted. Take time it did, nearly two hours for the recycle bin to empty.

This machine is back to proper speed, no delays thank you so much!

Here's the latest etrecheck.

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Intel HD Graphics 4000 - VRAM: 512 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:26:16

Disk Information:

TOSHIBA MK7559GSXF disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (620.55 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

[loaded] com.google.keystone.daemon.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.oracle.java.Helper-Tool.plist 3rd-Party support link

[loaded] com.oracle.java.JavaUpdateHelper.plist 3rd-Party support link

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.oracle.java.Java-Updater.plist 3rd-Party support link

[loaded] com.wacom.pentablet.plist 3rd-Party support link

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.amazon.cloud-player.plist 3rd-Party support link

[loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

iTunesHelper

SpyderUtility

EpsonLowInkReminderAgent

BambooCore

Internet Plug-ins:

o1dbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link

AmazonMP3DownloaderPlugin1017287: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link

WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link

WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

User Internet Plug-ins:

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

3rd Party Preference Panes:

PenTablet 3rd-Party support link

Flash Player 3rd-Party support link

Java 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

3% WindowServer

2% EtreCheck

0% WebProcess

0% Safari

0% mds

Top Processes by Memory:

410 MB WebProcess

205 MB Safari

164 MB mds

66 MB WindowServer

66 MB Finder

Virtual Memory Information:

5.63 GB Free RAM

1.25 GB Active RAM

273 MB Inactive RAM

868 MB Wired RAM

348 MB Page-ins

0 B Page-outs

Great, looks healthy now. 🙂

You know I am not really enthousiast about Spyder tools, but if you insist.... they are rather harmless I think.

Also I do not know what Bamboo Core is (fitness?), can you tell me?

Lex

Spyder is the only tool that has nearly identical color protocols with the two print labs I use.

Until I find something as reliable and accurate when it comes to image 'love' I'll keep it.

Bamboo is a pen tablet I use in editing. Much more accurate and easy on the hand than a mouse.

Gen

@lex. care to help me?

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 0:42:21

Disk Information:

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Mac Meo (disk0s2) /: 499.25 GB (83.9 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.adobe.SwitchBoard.plist 3rd-Party support link

[not loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link

User Launch Agents:

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

User Login Items:

iTunesHelper

Mail

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Default Browser: Version: 537 - SDK 10.9

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

FUSE for OS X (OSXFUSE) 3rd-Party support link

Growl 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Mac Meo: Disk size: 464.96 GB Disk used: 386.82 GB

Destinations:

TOSHIBA EXT [Local] (Last used)

Total size: 465.13 GB

Total number of backups: 7

Oldest backup: 2013-10-28 19:45:25 +0000

Last backup: 2014-01-15 10:59:49 +0000

Size of backup disk: Too small

Backup size 465.13 GB < (Disk used 386.82 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

6% WindowServer

4% Google Chrome

1% EtreCheck

0% hidd

0% Memory Clean

Top Processes by Memory:

156 MB Finder

156 MB com.apple.IconServicesAgent

115 MB com.apple.WebKit.WebContent

106 MB mds_stores

98 MB Google Chrome

Virtual Memory Information:

4.36 GB Free RAM

2.36 GB Active RAM

451 MB Inactive RAM

855 MB Wired RAM

922 MB Page-ins

0 B Page-outs

Well, here are a few thoughts:

1. Get rid of CleanMyMac ! Uninstall it. Does not do anything for you and interferes with OSX. It is even dangerous when you use some of the "cleaning" possibilities, like remove unused languages, and getting rid of parts of applications.

2. Uninstall Growl, Notifications in Mavericks are better.

3. Uninstall Macfuse.

4. Uninstall Chrome: a memory leaking app. Safari is safer and better.

5. It seems you do not have Java installed, so I suppose the Java Applet Plugin is a leftover:

In Finder go to Yourdisk (Meo) /Library/InternetPlugins and delete JavaAppletPlugin .

6. In Finder go to yourdisk /Library/LaunchDaemons and delete

com.adobe.SwitchBoard.plist

7. Restart, empty the Trash bin.

do you mind to help me too ? @lex

my mac running very slow especially when i run photoshop or autocad

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

NVIDIA GeForce GT 650M - VRAM: 512 MB

Intel HD Graphics 4000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.3 (11D2097) - Uptime: 0 days 0:50:50

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (138.14 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

StartOuc: Path: /Library/StartupItems/StartOuc

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

User Login Items:

WEject

Dropbox

BambooCore

Internet Plug-ins:

SpeedDownload Browser Plugin: Version: 2.0.1 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.8.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

3% WindowServer

3% WebProcess

2% EtreCheck

1% Safari

1% activitymonitord

Top Processes by Memory:

246 MB WebProcess

156 MB Safari

102 MB WindowServer

66 MB Finder

49 MB mds

Virtual Memory Information:

1.63 GB Free RAM

1.25 GB Active RAM

388 MB Inactive RAM

747 MB Wired RAM

632 MB Page-ins

0 B Page-outs

a. I do not see Autocad installed ?? Same for Photoshop. Also check the versions of these applications you have.

b. Can you do an etrecheck list while Photoshop and Autocad are running?

Because I do not see any hardware reason for slowness now.

@mejotraju,

for 5 and 6 you probably looked in the Homefolder Library, you should go to the main Library:

click yourdisk (Macintosh HD) then you see a number of folders like System, Users, Skins... There also is a folder "Library", click that one open and you will find a folder "LaunchDaemons" and a folder "InternetPlug-ins" , these folders are not empty.

success,

Lex