My MacBook suddenly started running slow

i already deleted some before

but it still running slow

the spinning rainbow ball always appear

and sometimes it got freeze

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

NVIDIA GeForce GT 650M - VRAM: 512 MB

Intel HD Graphics 4000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.3 (11D2097) - Uptime: 0 days 1:29:6

Disk Information:

TOSHIBA MK5065GSXF disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (137.45 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. iPad

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

Startup Items:

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

StartOuc: Path: /Library/StartupItems/StartOuc

Problem System Launch Daemons:

[not loaded] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[failed] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

User Login Items:

WEject

Dropbox

BambooCore

Internet Plug-ins:

SpeedDownload Browser Plugin: Version: 2.0.1 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

AdobePDFViewer: Version: 11.0.0 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.8.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

14% SketchUp

3% WindowServer

2% EtreCheck

1% Adobe Photoshop CS6

1% WebProcess

Top Processes by Memory:

414 MB Adobe Photoshop CS6

291 MB AutoCAD

266 MB WebProcess

152 MB Safari

135 MB WindowServer

Virtual Memory Information:

1011 MB Free RAM

1.90 GB Active RAM

450 MB Inactive RAM

676 MB Wired RAM

802 MB Page-ins

0 B Page-outs

@lex..

cheers! i'm feeling good right now.🙂

thanks a lot!

so, this is the latest..

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 0:34:55

Disk Information:

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Mac Meo (disk0s2) /: 499.25 GB (82.62 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[not loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[loaded] com.oracle.java.Helper-Tool.plist 3rd-Party support link

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[loaded] com.oracle.java.Java-Updater.plist 3rd-Party support link

User Launch Agents:

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

User Login Items:

iTunesHelper

Mail

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Java 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Mac Meo: Disk size: 464.96 GB Disk used: 388.02 GB

Destinations:

TOSHIBA EXT [Local] (Last used)

Total size: 465.13 GB

Total number of backups: 7

Oldest backup: 2013-10-28 19:45:25 +0000

Last backup: 2014-01-15 10:59:49 +0000

Size of backup disk: Too small

Backup size 465.13 GB < (Disk used 388.02 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

6% coreaudiod

4% Google Chrome

4% WindowServer

3% Adobe Illustrator

2% EtreCheck

Top Processes by Memory:

426 MB Adobe Photoshop CS5

336 MB Adobe Illustrator

139 MB firefox

131 MB com.apple.IconServicesAgent

106 MB Mail

Virtual Memory Information:

3.60 GB Free RAM

3.16 GB Active RAM

442 MB Inactive RAM

827 MB Wired RAM

730 MB Page-ins

0 B Page-outs

you have enough Ram, and enough free space on the disk.

I suspect a software that is not 10.9 compatible or is crapware.

1. uninstall all Huawei software: that is both (StartOuc,HWNetMgr,HWPortDetect)

2. If you do not use a Wacom tablet, uninstall Bamboo.

3. I am not sure about WEject (facebook tracker?), what is it, can you miss it?

4. Delete the SpeedDownload Browser Plugin you find it in MacintoshHD / Library/ InternetPlug-ins/ folder.

5. SketchUp: as far as I can find it is not mavericks compatible....

6. Not relevant but superfluous: the two Adobe PDFViewer plugins, delete them (same folder as 4).

Lex

YES, well done.

You only still have to delete the CleanMyMac entry:

Go to your Home folder, click the Library folder, click the LaunchAgents folder and delete the com.macpaw.CleanMyMac entry !!

Have fun, 🙂

Lex

Lex,

Any chance you can help me? I've had my MacBook since 2008 and it just started running slower and slower over the last 2 weeks. Here is the information from EtreCheck:

Hardware Information:

MacBook (13-inch, Early 2008)

MacBook - model: MacBook4,1

1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

2 GB RAM

Video Information:

GMA X3100 - VRAM: 144 MB

System Software:

Mac OS X 10.6.8 (10K549) - Uptime: 18 days 5:19:8

Disk Information:

FUJITSU MHY2250BH disk0 : (232.89 GB)

(null) (disk0s1) <not mounted>: 200 MB

Macintosh HD (disk0s2) /: 232.44 GB (182.17 GB free)

USB Information:

Micron Built-in iSight

Apple Computer Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

[failed] com.apple.suhelperd.plist 3rd-Party support link

[not loaded] org.samba.winbindd.plist 3rd-Party support link

Problem System Launch Agents:

[failed] com.apple.Kerberos.renew.plist 3rd-Party support link

Launch Daemons:

[loaded] com.adobe.fpsaud.plist 3rd-Party support link

[loaded] com.leapfrog.connect.shell.plist 3rd-Party support link

Launch Agents:

User Launch Agents:

[loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist 3rd-Party support link

[loaded] com.google.keystone.agent.plist 3rd-Party support link

[loaded] com.spotify.webhelper.plist 3rd-Party support link

User Login Items:

Garmin Express Service

Monitor

iTunesHelper

Spotify

Spotify

Internet Plug-ins:

JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update

FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

QuickTime Plugin: Version: 7.6.6

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

CouponPrinter-FireFox_v2: Version: 1.1.10 - SDK 10.5 3rd-Party support link

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

NP_2020Player_WEB: Version: 5.0.9.0 - SDK 10.6 3rd-Party support link

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

iPhotoPhotocast: Version: 7.0

User Internet Plug-ins:

npBcsMcTcIO: Version: (null) 3rd-Party support link

WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU:

10% WebProcess

4% coreaudiod

3% Safari

2% EtreCheck

2% WindowServer

Top Processes by Memory:

958 MB WebProcess

88 MB Safari

43 MB EtreCheck

33 MB Finder

31 MB WindowServer

Virtual Memory Information:

78 MB Free RAM

1.12 GB Active RAM

489 MB Inactive RAM

334 MB Wired RAM

2.79 GB Page-ins

1.66 GB Page-outs

mfdsimon:

1. you have only 2GB of Ram, which is used completely and the OS has to buffer a lot on the harddisk. It might be a good idea to replace the Ram with 2x2GB or even 2x4GB, this is cheap and very easy to do with the 2008 MB. Buy only the exact spec and a good quality brand form a quality supplier. I propose OWC or Crucial.

2. There are afew softwares that you may uninstall and a few leftovers that can go anyway.

Do not have two browsers running at the same time: that requires a lot of ram, if Firefox is still in the applications folder, make a choice between Safari and Firefox and make that choice your standard browser. If Firefox is not in your applications folder: in Finder go to yourdisk (Macintosh HD) click Library, in there click InternetPlug-ins and in there delete CouponPrinter-FireFox .

3. Check if there is a Java app in Applications/Utilities: if not delete JavaAppletPlugin in the MacintoshHD/Library/InternetPlug-ins folder.

4. Go to SystemPreferences then Users&Accounts then the LoginItems tab:

remove one of the two Spotify entries with the mins sign underneath.

Then of the rest decide which apps do not have to run continuously and remove those entries too, for example Monitor, Garmin

Then restart and empty the trashbin.

Let's see what it does.

Hello I have the same problem. Here are my details:

Hardware Information:

MacBook Pro (13-inch, Late 2011)

MacBook Pro - model: MacBookPro8,1

1 2.8 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:56:24

Disk Information:

APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (585.67 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

OPTIARC DVD RW AD-5970H

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple, Inc. MacBook Pro

Kernel Extensions:

net.telestream.driver.TelestreamAudio (1.1.0 - SDK 10.8)

Problem System Launch Daemons:

[System] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

[System] com.epson.eventmanager.agent.plist 3rd-Party support link

[System] com.sierrawireless.SwitchTool.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:

None

Internet Plug-ins:

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

EPPEX Plugin: Version: 3.0.5.0 3rd-Party support link

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.1

SharePointBrowserPlugin: Version: 14.2.4 - SDK 10.6 3rd-Party support link

Silverlight: Version: 4.0.50826.0 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

9% Safari

3% WindowServer

2% EtreCheck

1% PluginProcess

0% configd

Top Processes by Memory:

246 MB Safari

164 MB WebProcess

66 MB mds

57 MB Finder

41 MB WindowServer

Virtual Memory Information:

1.99 GB Free RAM

1.01 GB Active RAM

161 MB Inactive RAM

861 MB Wired RAM

505 MB Page-ins

55 MB Page-outs

looks good enough.

Enough Ram, lots of free space on disk.

Q1. I suppose you have no Epson equipment anymore?

Q2. Do you use TeelstreamAudio, or is that a "leftover" ?

Q3. Why the Sierra Wireless Switch Tool ?

Q4. Citrix still needed?

It is not heartbreaking, but if you don't need or use some, uninstall it.

I advise to have a good backup policy!

Lex

Hi Lex,

Do you think you could help me out too? I've been having issues with it running slow for weeks. Here is my EtreCheck information:

Hardware Information:

MacBook Air (Original)

MacBook Air - model: MacBookAir1,1

1 1.6 GHz Intel Core 2 Duo CPU: 2 cores

2 GB RAM

Video Information:

GMA X3100 - VRAM: 144 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 16:55:38

Disk Information:

USB Information:

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

[System] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:

User Launch Agents:

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.google.keystone.agent.plist 3rd-Party support link

User Login Items:

iTunesHelper

uTorrent

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

JavaAppletPlugin: Version: 14.3.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

3rd Party Preference Panes:

None

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

27% WindowServer

19% Google Chrome

2% EtreCheck

2% hidd

0% loginwindow

Top Processes by Memory:

123 MB Google Chrome

80 MB Finder

55 MB mds

53 MB WindowServer

39 MB loginwindow

Virtual Memory Information:

573 MB Free RAM

974 MB Active RAM

169 MB Inactive RAM

332 MB Wired RAM

2.02 GB Page-ins

480 KB Page-outs

Hallo Erika,

does not look too bad.

Maybe you can download the latest version of Etrecheck and run it. This one is not very complete.

But on basis of this list: not much to do: some notes:

a. 2GB Ram is not much, so don't use it for memory-hungry applications.

b. I would take uTorrent out of the System/Preferences/Users&Accounts/LoginItems tab : selct it then remove with the little minus sign underneath. Then you have to start it manually and then Quit (from the menu) so that it does not run continuously. When you do not use this (anymore), uninstall it; although I think it is not installed anymore already.

c. In Finder go to MacintoshHD /Library/InternetPlugins and delete JavaAppletPlugin , Java is not installed and thus this can go.

d. In case you are going to see a lot of "Page-Outs": uninstall Chrome and use only Safari.

Lex

Lex,

I used the Etrecheck version 1.9.6. Is that the correct version?

Okay, so I removed both user login items, removed Chrome, upodated Java (but kept JavaAppletPlugin), and restarted the computer. It is still running slowly. Any other suggestions? I would really appreciate any advice you might have to offer.

Some things you should consider:

1. When the computer restarts, the apple loading screen displays for a while--anywhere from 12 to 45 minutes, I think. The user profile screen and login screens will take forever to load too.

2. Sometimes, the computer will run slowly and then it will suddenly run regularly. It does this a lot, but it runs mostly slow.

3. I attempted to repair the disk, and it kept saying that the disk could not be repaired. I even restarted the computer and accessed the disk utility window from the loading screen by holding down Command+R.

4. Is it possible that Microsoft Office is the cause? I did not buy it from the Microsoft Office webpage, so is it possible that it's faulty?

Here is my new Etrecheck results. Thank you in advance!

Hardware Information:

MacBook Air (Original)

MacBook Air - model: MacBookAir1,1

1 1.6 GHz Intel Core 2 Duo CPU: 2 cores

2 GB RAM

Video Information:

GMA X3100 - VRAM: 144 MB

System Software:

Mac OS X 10.7.5 (11G63) - Uptime: 0 days 12:4:25

Disk Information:

USB Information:

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Kernel Extensions:

Problem System Launch Daemons:

[System] ftp-proxy.plist 3rd-Party support link

Problem System Launch Agents:

Launch Daemons:

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link

Launch Agents:

[System] com.oracle.java.Java-Updater.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

User Login Items:

None

Internet Plug-ins:

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

QuickTime Plugin: Version: 7.7.1

JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link

Audio Plug-ins:

iSightAudio: Version: 7.7.1 - SDK 10.7

3rd Party Preference Panes:

Java 3rd-Party support link

Bad Fonts:

None

Old Applications:

None

Time Machine:

Time Machine not configured!

Top Processes by CPU:

48% Safari Webpage Preview Fetcher

3% PubSubAgent

3% WebProcess

3% Safari

2% EtreCheck

Top Processes by Memory:

132 MB Safari Webpage Preview Fetcher

92 MB WebProcess

91 MB Safari

49 MB Finder

41 MB WindowServer

Virtual Memory Information:

530 MB Free RAM

975 MB Active RAM

239 MB Inactive RAM

302 MB Wired RAM

318 MB Page-ins

60 KB Page-outs

Make a backup of your disk or at least of your important user files immediately now, before anything else.

Yes, 1.9.6 is the latest. (?) It does not show the disk information, and some other information (?).

1. In Finder CTL+click the Disk, and then GetInfo, then give me the "capacity" and "available" sizes .

It may be too full, or it is possible that your disk is dying.

2. It also did not display the User Applets in SystemPreferences:

can you give me the non standard applets in the SystemPreferences? Like Java and so on.

3. What version is MS Office, 2008 or later should run correctly, 2004 is not compatible.

Waiting for your answer.

Lex

Hello, my macbook pro is slow too.. 😟

Hardware Information:

MacBook Pro (13-inch, Early 2011)

MacBook Pro - model: MacBookPro8,1

1 2.7 GHz Intel Core i7 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 0 days 15:6:20

Disk Information:

ST9500325ASG disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (167.69 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Microsoft Microsoft 3-Button Mouse with IntelliEye(TM)

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt (0.0.64)

Startup Items:

ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

ProTec6b: Path: /Library/StartupItems/ProTec6b

Qmaster: Path: /Library/StartupItems/Qmaster

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.adobe.versioncueCS3.plist 3rd-Party support link

[System] com.barebones.authd.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.rim.BBDaemon.plist 3rd-Party support link

[System] com.teamviewer.teamviewer_service.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.rim.BBLaunchAgent.plist 3rd-Party support link

[System] com.teamviewer.teamviewer.plist 3rd-Party support link

[System] com.teamviewer.teamviewer_desktop.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac.helperTool.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist 3rd-Party support link

User Login Items:

gfxCardStatus

Google Drive

Dropbox

RescueTime

Copy

TotalFinder

Android File Transfer Agent

WDDriveManagerStatusMenu

SPanel

Internet Plug-ins:

o1dbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

Google Earth Web Plug-in: Version: 6.0 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 3rd-Party support link

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link

Silverlight: Version: 5.1.20513.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.38 - SDK 10.6 3rd-Party support link

Gears: Version: 1.0 3rd-Party support link

googletalkbrowserplugin: Version: 4.9.1.16010 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

AdobePDFViewer: Version: 10.1.9 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.0.0 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

User Internet Plug-ins:

Picasa: Version: 1.0 - SDK 10.4 3rd-Party support link

3rd Party Preference Panes:

Adobe Version Cue CS3 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

Growl 3rd-Party support link

MacFUSE 3rd-Party support link

Perian 3rd-Party support link

Bad Fonts:

None

Old Applications:

DockPlistEdit: Version: 7.0 - SDK 10.5 3rd-Party support link

/Library/Parallels/Uninstaller/Parallels Hypervisor/DockPlistEdit.app

/Applications/iWork '09

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Picasa: Version: 3.9.16 - SDK 10.4 3rd-Party support link

MySQLWorkbench: Version: 5.2.38 - SDK 10.5 3rd-Party support link

Time Machine:

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Time Machine not configured!

Top Processes by CPU:

7% mds

3% WindowServer

1% EtreCheck

1% BBLaunchAgent

0% RescueTime

Top Processes by Memory:

455 MB firefox

49 MB mds_stores

45 MB Dropbox

45 MB WindowServer

41 MB Finder

Virtual Memory Information:

591 MB Free RAM

712 MB Active RAM

598 MB Inactive RAM

1.03 GB Wired RAM

3.63 GB Page-ins

120 MB Page-outs

Lex

Sorry for the late response, it takes the computer forever to do anything.

How do I back up my files without time machine? Time machine does not work on my computer for some reason. Something that has to do with AirPort not being able to connect or something. I tried to get into iCloud as well and it came up with a "Could not load iCloud preference pane" message. I dont know of any other ways to back up my cmputer.

Erika, it sounds as hardware problems more and more. Do you have data on your MBA that are absolutely neccessary to save, and that you cannot recreate? Buy a small external USB disk format it Mac OS Extended (journaled) and copy those data to it with Finder. If you do not succeed to format it (with Disk Utility), format it on another computer, when that is a windows computer format it in Fat32.

Is it possible to answer the questions?

Prepare for an appointment with Apple Care (make an appointment before and explain what is wrong with your MBA (have the serial number ready).

Lex