How to resolve issue with Samsung Galaxy S4 and iPhone iMessage. Can't receive texts from other iPhone users!!!

Why did you switch now face the music

sking19 wrote:

... I would like to know how to resolve this issue ...

iMessage is Only for Apple products.

You can send free, unlimited, secure messages containing text, pictures, videos, files and contacts to anyone who is using a Mac, or an iPhone, iPad, or iPod touch (with iOS 5 or later).

sking19 wrote:

I am fully aware iMessage only for Apple products. ...

Fine... then you have your answer regarding why you Not receiving iMessages on a non Apple Product.

I'm having the same issue. None of the responses were very helpful in this thread :-(

We need to check some things here in order to get to the bottom of this. There is no reason an SMS sent from an iPhone shouldn't reach a Samung phone or vice versa. However the problem may well lie with the senders believeing they are sending you a text (SMS) but it's actually being sent as an iMessage and therefore arriving on your iPad instead of your Samsung device?

I presume that you have kept your phone number the same since changing from iPhone to Samsung? If not then please ensure that these people have your latest number and update their details for you on the iPhones.

On your iPad if you go to Settings>Messages>Send & Receive does it still show your phone number here as a contact point? If so simply tap it to deselect it, then ask someone with an iPhone to send you a Text - if they go in to Messages on their device and select your phone number what do they see in the text entry field? Do they see iMessage or Text Message as what they see here will dictate what they send and how it comes through to you.

Regards,

Steve

I'm having the same issue, I don't have any any other other apple product. I I have have unregistered my my number. My friends have changed their settings so that I'm mobile and not iPhone when they send me text it still automatically goes imessage therefore I don't get the message. I have no way of fixing this as I no longer have my iPhone.

There are many people having the same problem. Since the new iOS7 upgrade other phones can no longer receive text messages from people with iPhones - if you were an Apple customer and changed to another phone.

I tried everything and the only thing that works is to change your Apple ID and password.

A bit of a pain to do (you have to delete your email and iCloud accounts and reinstall them if you still have another Apple device like the iPad, because your old ID will still be 'attached' to it).

Hope this helps.

We are having the same issue!! Husband has iphone, wife has samsung galaxy s4. We cannot communicate thru texts... It's very frustrating!! Any help will be appreciated.

I finally fixed the problem. I did everything you did and still had the problem. I just read from another person to have the person that you are not receiving texts from go to their settings under messages and switch to SMS. Make sure the button is green.

I did this with my daughter and now I can receive her texts. The only problem is other people that try to text you won't know that unless you tell everyone to reset to SMS.

C Baker

Have the non-Apple phone users call Apple to disassociate their # with iMessage. ONce that's done it'll work normally again for everyone.

Basically your friends' phones are still attempting to send you texts using iMessage, but obviously your new phone can't recieve them because it doesn't support iMessage. You need to turn off iMessage on all devices linked with your number, or, if you don't have access to your phone, you have to call apple support directly and have them do it for you.

http://support.apple.com/kb/TS5185?viewlocale=en_US

To solve this, you need to go to https://supportprofile.apple.com/MySupportProfile.do and unregister your iphone. This will disassociate your number with apple and imessage.