find my mac not showing mac location, but its online

Thanks for that, hsahli- but for me, it was a bit more complicated. DIagnostics at the Genius bar showed nothing special. They then did a bit deeper test and fund an issue with what they thought was third party RAM. Remoded that, put in official RAM, and still reproduced the problem. Turns out it's the logic board. No fix available here. It is a discrete issue that hasn't been seen by anyone at the store I visited and I got a high five for stumping the entire crew.

Rock on.

Guys facing the same issue with my MBP Retina Mid 2013 with latest Mavericks.

Unable to find mac on find my phone app. unable to determine location in date and time preferences setting.

Also sites like google not able to determine my location on safari. as soon as i open the page and get Allow Location sharing box i click allow... i get an error by google saying unable to determine location.

Now just to clear things up its got nothing to with ISP as error is same even when we go out of home to public wifi spots... also not to forget all other iDevices like ipad iphone work fine in determining location and are available on the find my iphone app.

even maps.google.com determines current location quite accurately on a windows machine in my room.

Now heres the interesting part....

Location services work fine on my mac when i use firefox browser. meaning same maps.google.com website determines current location just fine so problem lies solely with the safari browser.

Contacted Apple support earlier regarding this issue and was told to reset pram which dint do anything. was told to reset safari that doesn't help either. so im contacting them back regarding how location services are working fine on a firefox. i wonder if we can easily reinstall safari.

Hi sayadil

PLease check my previous post, it may help you.

Hsahli..

i tried that but it doesn't do anything.

first you want me to unclick find my mac on icloud setting then unlock the security preferences and without doing anything there you want me to click find my mac on icloud again and check.. right?

i did that but no progress.. do you want me shut safari when i'm doing this? or restart before or after/?

Sayadil,

First, Please make sure to close safari completely, and when you are done, please reset Safari as well.

Is Safari selected under the Security & Privacy ==> Privacy tab ? If yes, would you please try to remove the check mark and return it again then do the above procedures again.

I tried it once again. no luck

it shows mac online location unavailable and also the unable to determine location on date and time setting as well.

Heres what i did in sequence.

reset safari.

unclicked safari under security/location services (unclicked lock removed tick of safari and then locked again)

unclicked find my mac under icloud setting

returned to location services kept the lock open and returned back to icloud and turned find my mac back on

then kept system preferences box opened while i tried to locate mac but still no luck.

pls note location services are working fine on firefox rite now but still not working on safari.

Sayadil,

Oh one more think, please make sure under Safari ==> Preferences ==> Privacy ==> the check box of the website tracking is uncheck/unselected.

If this didn't work, unfortunately, I don't have any other solution now.

Please update me when you have it working.

Yes that option is unchecked.

I'm just surprised that firefox is able to determine my location and safari can't.

maps.google.com doesnt pin point my location at all meanwhile same website is working fine on firefox. so its a safari issue.

Sayadil-

One more thing to check- Safari- Preferences- Privacy- Limit website access to location services- make sure 'Deny without prompting' is not selected.

Good luck.

yeh that is selected at middle one time only option. its a safari based issue as firefox is able to locate me on a google maps as safari shows unable to determine location on maps.google.com as well.

SOLUTION!

Ok guys this works for sure... apparently apple uses www.skyhookwireless.com for thier safari based location services and easiest fix is to go to thier website and give them your router mac address along with your location lattitude and logitude along with your email.

thats it. 6 hours later u get an email from them and now my mac is locating myself.

apple needs to change this though.

Just noticed something interesting:

I have my MacBook Pro connected to the internet via ethernet cable but with **WIFI turned on as well**. Both my iPhone and iPad are connected via WIFI only (naturally) and Find My iPhone/Mac always locates them in seconds. My MacBook however either shows up as offline (when it is certainly online), online but without location, or as "locked" (it is not and has never been locked).

Unchecking and rechecking Find my Mac in System Preferences often but temporarily makes the MBP visible but it soon is "offline" again (takes about a minute).

The interesting bit:

If I unplug the ethernet cable and rely on WIFI alone, the MBP pops up as online and with an accurate location almost immediately. If I reconnect the ethernet cable, in less than a minute the MBP is gone again.

PS. In Network Preferences the ethernet connection is given priority over WIFI. I haven't tried flipping that to see if it makes a difference.

Genius! Thank you

This was the one... tried everything in this thread, did not work until I acted on

hsahliApr 5, 2014 4:39 PM Re: find my mac not showing mac location, but its online
Re: find my mac not showing mac location, but its onlinein response to sayadil

Sayadil,

Oh one more think, please make sure under Safari ==> Preferences ==> Privacy ==> the check box of the website tracking is uncheck/unselected.

Good one - cheers 🙂