i forgot my rescue email and my security questions
i forgot my rescue email and my security questions
i forgot my rescue email and my security questions
What if there is no "Password and Security tab" to reset your security question.
Theres literally nothing in the password and security tab. Nothing but security questions.
What if there is no "Password and Security tab" to reset your security question.
Theres literally nothing in the password and security tab. Nothing but security questions.
Please add to your post that if someone does NOT have Rescue Email.... they MUST TALK to someone at Apple. If they don't have Rescue........ this cannot be fixed ONLINE. I had thought my 2nd (alternative) email was my Rescue Email..... it is NOT.
thanks
Yesterday I read all the 11 pages because I had the same problem. After speaking 5 times to the local support and even once the US support I got very angry because they couldn't send my device a message to identify me (only alternative in combination with support PIN). One representative was very helpful (and I was very polite) to forward my call to a senior support engineer which will take this case seriously. Patience would have helped in my situation!
Before my problem was solved, I accidentally found the answer today without support!
# How to reset security questions if you forgot them (or never knew them because you randomly smashed your keyboard, like me) and had no recovery emailaddress set
Turn on iCloud keychain in iCloud settings menu (if you have that already turned on, this instruction won't help probably)
Enter mobile number
Verify code by SMS
Finish setting up keychain
Press name on top of iCloud settings menu
Password and security
Enable 2 factor authentication (this couldn't be done without setting mobile number because security questions were asked before)
Follow process to finish
Login to https://appleid.apple.com/account/manage (with 2 factor authentication ofcourse)
Go to the Security part and disable 2-factor authentication
Enter new security questions 🙂
Enter recovery email address 🙂
This worked for me with an iPad 2 on IOS 9.3.5.
Hope it wil help some of you!
See if you can reset the questions : If you forgot the answers to your Apple ID security questions
If you can’t reset them yourself contact Support in the country where you are (and which is therefore the country on your account) and see if they can reset them for you : Contact Apple for help with Apple ID account security
If your country isn't on that page try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
The link to reset my security questions does not come
Hello minakamber,
Thanks for the question. If you do not remember the answers to your security questions please refer to the following article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
- contact Apple Supportfor assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
The link for resetting my security questions won't come up.
I have the same problem did you get the answer I.n how to figure it out
this lack of apple support is disgusting.
I also have no choice of selecting "rescue email" next to my security questions. There's nothing there but the questions........ so here I am at 11:20pm unable to purchase songs on Itunes and unable to reach apple.
really annoying.
That is the same boat I'm in. I don't have a "rescue email" option.
this has been a technical nightmare. I don't see this on the site... but after 90 minutes on hold and 2 dropped calls... support told me the ONLY way you can get around this is to talk with them. I had thought that my alternative (2nd) email in my ID account was my Rescue Email.... but it isn't. And you can't fix this online.
Go to expresslane.apple.com
select MORE PRODUCTS / SERVICES
select MY APPLE ID
select OTHER APPLE ID PRODUCTS
select FORGOTTEN ...SECURITY.....
select CONTINUE
select TALK TO SUPPORT NOW.... and they really will call you in a few minutes....
There may be another way to do this...it's confusing....... but that is what I did.....
me too
This is becoming a technical nightmare for me. This is very depressing to me. I just want to enjoy my iPhone 5s that i just recently got. i want to be able to download a game. i try night after night after night after night!! its driving me nuts! i NEED HELP!!!! ive also called and it didnt work. 😢😠⚠😕😟
There is no "rescue email" option at all.
Still up at 12:20 A.M just want to enjoy itunes music on my new phone and mac. This is ********. I lost access to the my old rescue email but also forgot the answers to my security Q's. Can't change the email without the questions. And can't change the questions without the email. STUCK AND APPLE WON'T ANSWER!!
i forgot my rescue email and my security questions