Q: i forgot my rescue email and my security questions
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Oct 16, 2013 1:51 PMby matt00,HelpfulHello minakamber,
Thanks for the question. If you do not remember the answers to your security questions please refer to the following article:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
- sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID password
- sign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
- contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.
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Dec 11, 2013 11:20 PMby ronfromwest hollywood,Helpfulthis lack of apple support is disgusting.
I also have no choice of selecting "rescue email" next to my security questions. There's nothing there but the questions........ so here I am at 11:20pm unable to purchase songs on Itunes and unable to reach apple.
really annoying.
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Dec 12, 2013 2:50 PMby ronfromwest hollywood,Helpfulthis has been a technical nightmare. I don't see this on the site... but after 90 minutes on hold and 2 dropped calls... support told me the ONLY way you can get around this is to talk with them. I had thought that my alternative (2nd) email in my ID account was my Rescue Email.... but it isn't. And you can't fix this online.
Go to expresslane.apple.com
select MORE PRODUCTS / SERVICES
select MY APPLE ID
select OTHER APPLE ID PRODUCTS
select FORGOTTEN ...SECURITY.....
select CONTINUE
select TALK TO SUPPORT NOW.... and they really will call you in a few minutes....
There may be another way to do this...it's confusing....... but that is what I did.....
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Dec 12, 2013 2:55 PMby ronfromwest hollywood,HelpfulPlease add to your post that if someone does NOT have Rescue Email.... they MUST TALK to someone at Apple. If they don't have Rescue........ this cannot be fixed ONLINE. I had thought my 2nd (alternative) email was my Rescue Email..... it is NOT.
thanks
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Dec 20, 2013 8:05 PMby geraldinee14,This is becoming a technical nightmare for me. This is very depressing to me. I just want to enjoy my iPhone 5s that i just recently got. i want to be able to download a game. i try night after night after night after night!! its driving me nuts! i NEED HELP!!!! ive also called and it didnt work.
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Dec 27, 2013 12:29 AMby percabeth,HelpfulStill up at 12:20 A.M just want to enjoy itunes music on my new phone and mac. This is ********. I lost access to the my old rescue email but also forgot the answers to my security Q's. Can't change the email without the questions. And can't change the questions without the email. STUCK AND APPLE WON'T ANSWER!!
